RSET (: Questions with Correct Answers
100% Solved
What are three important functions of the Counter Manager plan? Drive Customer Service
Drive Communication
Drive Revenue
Additional Open Answers
What are the GP26 Non-Negotiables to improve Days Earned Growth and grow your fleet?
- PDM's (every employee completed by the 5th day of the month)
- Phone script certification and compliance, isolated phones
- Posted marketing schedule with assigned accounts, hit BOSS call goals.
- ARM's reservations contacted within 20min, "yellow" car follow up plan
- Shop competitor rates/is rate position correct/aggressive
What are four benefits to a customer in enrolling in E-Plus? Speeds up reservation
process:
- speeds up transacation times
- member discounts / VIP experience
,- Free
- Earn rewards
What are the four steps of our Sales Process? Intro
Fact Finding
Presentation
Close
What does B.O.S.S stand for and what is the minimum monthly completion expectation for the
MT position? Branch Outside Sales System
6
What does PDM stand for? When are PDM's administered? Performance Development
Meeting
Monthly
What is a Professional Performance One on One Meeting? A monthly meetings to discuss
employee professional development and business goals
, What are the GP26 Non-Negotiables/Core Commitments/Best Practices for profitability and
creating a sales culture? Morning Huddle/Meeting
Internal Sales Training
Sales tracker updated throughout the day
Lot Plan-Sell ups
Controllable Cost Action Plan
When is it appropriate to back date a ticket? When a car was dropped at a shop.
When an Ins. Customer returns before 8:30-9am
What are the best practices for collecting fuel? Make sure the customer is aware on the
front end.
Asking the customer if they had a chance to match the fuel.
Sell pre-paid fuel.
What five Additional Fees should be collected on a rental? Extra hours
Fuel
Additional driver fee
100% Solved
What are three important functions of the Counter Manager plan? Drive Customer Service
Drive Communication
Drive Revenue
Additional Open Answers
What are the GP26 Non-Negotiables to improve Days Earned Growth and grow your fleet?
- PDM's (every employee completed by the 5th day of the month)
- Phone script certification and compliance, isolated phones
- Posted marketing schedule with assigned accounts, hit BOSS call goals.
- ARM's reservations contacted within 20min, "yellow" car follow up plan
- Shop competitor rates/is rate position correct/aggressive
What are four benefits to a customer in enrolling in E-Plus? Speeds up reservation
process:
- speeds up transacation times
- member discounts / VIP experience
,- Free
- Earn rewards
What are the four steps of our Sales Process? Intro
Fact Finding
Presentation
Close
What does B.O.S.S stand for and what is the minimum monthly completion expectation for the
MT position? Branch Outside Sales System
6
What does PDM stand for? When are PDM's administered? Performance Development
Meeting
Monthly
What is a Professional Performance One on One Meeting? A monthly meetings to discuss
employee professional development and business goals
, What are the GP26 Non-Negotiables/Core Commitments/Best Practices for profitability and
creating a sales culture? Morning Huddle/Meeting
Internal Sales Training
Sales tracker updated throughout the day
Lot Plan-Sell ups
Controllable Cost Action Plan
When is it appropriate to back date a ticket? When a car was dropped at a shop.
When an Ins. Customer returns before 8:30-9am
What are the best practices for collecting fuel? Make sure the customer is aware on the
front end.
Asking the customer if they had a chance to match the fuel.
Sell pre-paid fuel.
What five Additional Fees should be collected on a rental? Extra hours
Fuel
Additional driver fee
