Orangetheory Fitness Lantana Basics
Questions with Complete Solutions
If someone calls asking for a manager, what do you do? get name, why calling and see if
you can resolve the issue, if not "see if a manager is in the office", and contact log
what station do intros start on? rowers
can a member use the bike/strider? yes, if reason or have been using. Only one on each
for whole class session
What does TI stand for? Telephone Inquiry
Where do you write info from TI down? Telephone Inquiry Log/Book
TI Script: -member?
-how'd the hear about us?
-are they local?
-come try free class?
-get a time/ day
-tell early arrival policy
-state time need to be here
, Orangetheory Fitness Lantana Basics
Questions with Complete Solutions
-CC to hold spot
-cancel policy/ reschedule
-know where we are located?
-bring CC/ID to class
-want to bring someone to class?
-thank for calling
when you get a lead where do you put it into the system? Orangebook
when do you put a lead into the system? immediately
freeze policy: up to 60 days, $15 charge per month unless medical
5 things for intro hand off to coach -introduce everyone
-goal
-fitness routine currently
-physical restrictions
-wait 5 mins after class for stats review
intro process: -welcome/temp/sanitizer
Questions with Complete Solutions
If someone calls asking for a manager, what do you do? get name, why calling and see if
you can resolve the issue, if not "see if a manager is in the office", and contact log
what station do intros start on? rowers
can a member use the bike/strider? yes, if reason or have been using. Only one on each
for whole class session
What does TI stand for? Telephone Inquiry
Where do you write info from TI down? Telephone Inquiry Log/Book
TI Script: -member?
-how'd the hear about us?
-are they local?
-come try free class?
-get a time/ day
-tell early arrival policy
-state time need to be here
, Orangetheory Fitness Lantana Basics
Questions with Complete Solutions
-CC to hold spot
-cancel policy/ reschedule
-know where we are located?
-bring CC/ID to class
-want to bring someone to class?
-thank for calling
when you get a lead where do you put it into the system? Orangebook
when do you put a lead into the system? immediately
freeze policy: up to 60 days, $15 charge per month unless medical
5 things for intro hand off to coach -introduce everyone
-goal
-fitness routine currently
-physical restrictions
-wait 5 mins after class for stats review
intro process: -welcome/temp/sanitizer
