D360 HRM Capstone Performance Assessment Supporting
Documents VHM1 Tasks 1, 2, and 3 Western Governors
University
Table of Contents
Compiled Results of Focus
Groups
..........................................................................................................................................................
2
Dog Trainer Job
Profile
....................................................................................................................................................................................
4
Email from the
Board
......................................................................................................................................................................................
5
Employee Orientation
Checklist
....................................................................................................................................................................
7
Incident
Reports………………………………………………………………………………………
………………………
………..8
Shelter
Description…………………………………………………………………………………
…………………………
……..10
Organizational
Chart
.....................................................................................................................................................................................
11
Staff
Compensation………………………………………………………………………
………………………………
………….12
, VHMI Tasks 1, 2, HR Capstone Performance
and 3 Assessment Supporting
Documents
Compiled Results of Focus Groups
Applicable Tasks: 1, 2, and 3
Streamline operations
• Hire someone to answer the phones.
• Have more than two computers available in-house.
• Provide clearer communication to the community: how and when to drop off
animals, hours, what we do and do not do, etc.
• Hire more staff so we do not have to work so much overtime and
retain those employees. It is a lot of work to keep training new
employees.
• Question: “Could we use a pager system that lets people in the lobby
know we are almost ready for them when we are busy or if we are doing
curbside service?
Facilities
• Expand to another location or make this one bigger.
• Provide staff and volunteer lockers to keep personal items safe.
• Provide a special room and brochures with available community services for
owners grieving the loss of pets.
• Create outdoor interaction areas (e.g., large grassy areas where potential
owners can let dogs run).
Funding
• Increase the board size and get additional people with influence.
• Make the website better.
• Try a variety of ways to get fundraising going. We do such great work!
• Provide leashes, cardboard cat carriers, and catnip bags with our names on them.
• Question: “What community events can we be a part of or create? For
example, could we do an annual holiday sale in the parking lot where
people donate things they do not want and the shelter gets the
proceeds?”
• Question: “How can we make sure not to lose our jobs in the future?”
Ideas for improved services and programs
• Create a scholarship fund for low-income pet owners beyond low-cost spay
and neuter services (e.g., short-term food and kitty litter assistance).
Maybe they could work it off with volunteer hours.
• Rescue animals in need (when the owner must abandon the animal due to
health or death).
• Provide a mobile adoption van for areas where transportation is a problem.
• Create a community board at the shelter where people can share and post
services (e.g., dog walkers, someone willing to dog- or cat-sitting, low-cost
options for food or care)
• Arrange for summer movie nights with your dogs (in our green space), sell
tickets, have popcorn and treats, etc.
• Provide lost-and-found pet services. (Drop them here, and we will try to
find the owner.)
• Accept more types of animals: bunnies, ferrets, etc.
Documents VHM1 Tasks 1, 2, and 3 Western Governors
University
Table of Contents
Compiled Results of Focus
Groups
..........................................................................................................................................................
2
Dog Trainer Job
Profile
....................................................................................................................................................................................
4
Email from the
Board
......................................................................................................................................................................................
5
Employee Orientation
Checklist
....................................................................................................................................................................
7
Incident
Reports………………………………………………………………………………………
………………………
………..8
Shelter
Description…………………………………………………………………………………
…………………………
……..10
Organizational
Chart
.....................................................................................................................................................................................
11
Staff
Compensation………………………………………………………………………
………………………………
………….12
, VHMI Tasks 1, 2, HR Capstone Performance
and 3 Assessment Supporting
Documents
Compiled Results of Focus Groups
Applicable Tasks: 1, 2, and 3
Streamline operations
• Hire someone to answer the phones.
• Have more than two computers available in-house.
• Provide clearer communication to the community: how and when to drop off
animals, hours, what we do and do not do, etc.
• Hire more staff so we do not have to work so much overtime and
retain those employees. It is a lot of work to keep training new
employees.
• Question: “Could we use a pager system that lets people in the lobby
know we are almost ready for them when we are busy or if we are doing
curbside service?
Facilities
• Expand to another location or make this one bigger.
• Provide staff and volunteer lockers to keep personal items safe.
• Provide a special room and brochures with available community services for
owners grieving the loss of pets.
• Create outdoor interaction areas (e.g., large grassy areas where potential
owners can let dogs run).
Funding
• Increase the board size and get additional people with influence.
• Make the website better.
• Try a variety of ways to get fundraising going. We do such great work!
• Provide leashes, cardboard cat carriers, and catnip bags with our names on them.
• Question: “What community events can we be a part of or create? For
example, could we do an annual holiday sale in the parking lot where
people donate things they do not want and the shelter gets the
proceeds?”
• Question: “How can we make sure not to lose our jobs in the future?”
Ideas for improved services and programs
• Create a scholarship fund for low-income pet owners beyond low-cost spay
and neuter services (e.g., short-term food and kitty litter assistance).
Maybe they could work it off with volunteer hours.
• Rescue animals in need (when the owner must abandon the animal due to
health or death).
• Provide a mobile adoption van for areas where transportation is a problem.
• Create a community board at the shelter where people can share and post
services (e.g., dog walkers, someone willing to dog- or cat-sitting, low-cost
options for food or care)
• Arrange for summer movie nights with your dogs (in our green space), sell
tickets, have popcorn and treats, etc.
• Provide lost-and-found pet services. (Drop them here, and we will try to
find the owner.)
• Accept more types of animals: bunnies, ferrets, etc.
