WGU C202 Chapter 4 Questions and
Answers Graded A+
___ is a type of horizontal job expansion. - ANSWER-job enlargement
____ is a type of horizontal job expansion. - ANSWER-job enlargement
A ___ is a basic principle or guideline formulated and enforced by an organization to
direct and limit it actions in pursuit of long-term goals. - ANSWER-policy
A directive instructing employees on specific actions to take in order to achieve an
objective is a ____. - ANSWER-procedure
A systematic process used to identify and describe the important aspects of a job and
the worker characteristics needed to succeed is called. - ANSWER-job analysis
Adding more tasks at the same level of responsibility and skill related to an employee's
current position is called ___. - ANSWER-job enlargement
If an organization uses the principle of taking care of employees to guide its decisions
and goals, then this is an example of core ___. - ANSWER-values
Job ___ is the first step in designing effective staffing, training, and performance
management. - ANSWER-analysis
Moving workers through a variety of jobs to increase their interest and motivation is
called___. - ANSWER-job rotation
Preparing employees in more than one job or in multiple skills to enable them to do
different jobs is called ___. - ANSWER-cross-training
Research has shown that organizations that effectively utilize ___ financially outperform
their competitors. - ANSWER-job analysis
The extent to which organizational rules, procedures, and communications are written
down is called ___. - ANSWER-formalization
The following is an example of a _____: Employees who are using emergency personal
time must call and talk to their supervisor as soon as possible, but no later than sixty
minutes after the start of their shift. If the supervisor is unavailable, employees may
leave a message for the supervisor with a phone number where they can be reached. -
ANSWER-procedure
Answers Graded A+
___ is a type of horizontal job expansion. - ANSWER-job enlargement
____ is a type of horizontal job expansion. - ANSWER-job enlargement
A ___ is a basic principle or guideline formulated and enforced by an organization to
direct and limit it actions in pursuit of long-term goals. - ANSWER-policy
A directive instructing employees on specific actions to take in order to achieve an
objective is a ____. - ANSWER-procedure
A systematic process used to identify and describe the important aspects of a job and
the worker characteristics needed to succeed is called. - ANSWER-job analysis
Adding more tasks at the same level of responsibility and skill related to an employee's
current position is called ___. - ANSWER-job enlargement
If an organization uses the principle of taking care of employees to guide its decisions
and goals, then this is an example of core ___. - ANSWER-values
Job ___ is the first step in designing effective staffing, training, and performance
management. - ANSWER-analysis
Moving workers through a variety of jobs to increase their interest and motivation is
called___. - ANSWER-job rotation
Preparing employees in more than one job or in multiple skills to enable them to do
different jobs is called ___. - ANSWER-cross-training
Research has shown that organizations that effectively utilize ___ financially outperform
their competitors. - ANSWER-job analysis
The extent to which organizational rules, procedures, and communications are written
down is called ___. - ANSWER-formalization
The following is an example of a _____: Employees who are using emergency personal
time must call and talk to their supervisor as soon as possible, but no later than sixty
minutes after the start of their shift. If the supervisor is unavailable, employees may
leave a message for the supervisor with a phone number where they can be reached. -
ANSWER-procedure
