STAFFING, TRAINING, &
DEVELOPMENT FINAL EXAM
QUESTIONS WITH VERIFIED
ANSWERS
adult learning theory takeaways - Answer--should utilize mutual training and
collaboration
-use learner experiences for examples and applications
-develop instruction based on learners' interests and competencies
-provide opportunities for application
-ensure training is problem centered
closed skills - Answer--training objectives linked to learning specific skills that are
identical to how they will be conducted on the job
-one correct way to perform task
open skills - Answer--training objectives linked to more general learning principles
-no one correct way to perform task
learning strategies - Answer--different __________ influence how training content is
coded
-types:
--rehearsal
--organizing
--elaboration
-goal: combining these will result in long-term memory of knowledge/skills
learning styles - Answer--research says people differ in ability, interest, and
knowledge but not in ____________
-may have preferences but no evidence suggests it leads to better learning
-takeaway: people benefit from multiple kinds of instruction depending on the content
being covered
program design - Answer--refers to the organization and coordination of training
-the heart of effective training because it directly influences knowledge and skill
acquisition
designing effecting programs - Answer--the training site
-selection of trainers
-making the instruction conductive to learning
-interacting with trainees
the training site - Answer--comfortable and accessible
-quiet, private, and free from interruptions
-sufficient space for trainees to move around easily
-enough room for trainees to have adequate work space
, -good visibility
selection of trainers - Answer--select trainers that will establish specific objectives
-must have solid understanding of how people learn
-effective communication skills
-deciding between internal vs external trainers
language and cultural differences - Answer--training content should include
language, familiar names, and examples that the audience can relate to
-determine the trainees' level of fluency in english or other languages
-consider cultural norms that might affect activities and interactions
pre-training motivtion - Answer--communicate to trainees the purpose of the course,
objectives, and who else will be attending
-assign pre-work to ensure trainees come to the program with a sense of focus and a
basic understanding of training content
-managers should encourage attendance and set expectations for learning
provide an overview - Answer--give the big picture, including objectives, timeline,
and activities and assignments
-a concept map can be used for organizing and presenting knowledge
social learning theory - Answer--learning theory
-individuals learn by observing models of behaviour, emulating behaviour, and
receiving reinforcement and rewards
-self efficacy
-learning will result from:
--directly experiencing the consequences of using a skill
--observing others and seeing the consequences of their behaviour
self-efficacy - Answer--social learning theory
-reflects an individual's belief that they can successfully learn knowledge and skills
-can be increased through:
--verbal persuasion (words of encouragement)
--logical verification (overcame x so can handle y)
--modeling behaviours
goal-setting theory - Answer--learning theory
-suggests that goals are a motivational force
-motivation is enhanced when employees commit to specific, difficult goals and when
feedback about progress towards these goals is provided
-one of the simplest but widely supported theories of employee motivation
-behavioral self-monitoring (BSM)
behavioural self-monitoring (BSM) - Answer--goal setting theory
-asking employees to set goals and monitor their behaviour in relation to training
-linked with improved transfer of training
adult learning theory implications - Answer--learning theory
DEVELOPMENT FINAL EXAM
QUESTIONS WITH VERIFIED
ANSWERS
adult learning theory takeaways - Answer--should utilize mutual training and
collaboration
-use learner experiences for examples and applications
-develop instruction based on learners' interests and competencies
-provide opportunities for application
-ensure training is problem centered
closed skills - Answer--training objectives linked to learning specific skills that are
identical to how they will be conducted on the job
-one correct way to perform task
open skills - Answer--training objectives linked to more general learning principles
-no one correct way to perform task
learning strategies - Answer--different __________ influence how training content is
coded
-types:
--rehearsal
--organizing
--elaboration
-goal: combining these will result in long-term memory of knowledge/skills
learning styles - Answer--research says people differ in ability, interest, and
knowledge but not in ____________
-may have preferences but no evidence suggests it leads to better learning
-takeaway: people benefit from multiple kinds of instruction depending on the content
being covered
program design - Answer--refers to the organization and coordination of training
-the heart of effective training because it directly influences knowledge and skill
acquisition
designing effecting programs - Answer--the training site
-selection of trainers
-making the instruction conductive to learning
-interacting with trainees
the training site - Answer--comfortable and accessible
-quiet, private, and free from interruptions
-sufficient space for trainees to move around easily
-enough room for trainees to have adequate work space
, -good visibility
selection of trainers - Answer--select trainers that will establish specific objectives
-must have solid understanding of how people learn
-effective communication skills
-deciding between internal vs external trainers
language and cultural differences - Answer--training content should include
language, familiar names, and examples that the audience can relate to
-determine the trainees' level of fluency in english or other languages
-consider cultural norms that might affect activities and interactions
pre-training motivtion - Answer--communicate to trainees the purpose of the course,
objectives, and who else will be attending
-assign pre-work to ensure trainees come to the program with a sense of focus and a
basic understanding of training content
-managers should encourage attendance and set expectations for learning
provide an overview - Answer--give the big picture, including objectives, timeline,
and activities and assignments
-a concept map can be used for organizing and presenting knowledge
social learning theory - Answer--learning theory
-individuals learn by observing models of behaviour, emulating behaviour, and
receiving reinforcement and rewards
-self efficacy
-learning will result from:
--directly experiencing the consequences of using a skill
--observing others and seeing the consequences of their behaviour
self-efficacy - Answer--social learning theory
-reflects an individual's belief that they can successfully learn knowledge and skills
-can be increased through:
--verbal persuasion (words of encouragement)
--logical verification (overcame x so can handle y)
--modeling behaviours
goal-setting theory - Answer--learning theory
-suggests that goals are a motivational force
-motivation is enhanced when employees commit to specific, difficult goals and when
feedback about progress towards these goals is provided
-one of the simplest but widely supported theories of employee motivation
-behavioral self-monitoring (BSM)
behavioural self-monitoring (BSM) - Answer--goal setting theory
-asking employees to set goals and monitor their behaviour in relation to training
-linked with improved transfer of training
adult learning theory implications - Answer--learning theory
