TRAINING AND DEVELOPMENT FINAL
EXAM QUESTIONS AND ANSWERS
Their subordinates - Answer-In upward feedback, managers' behaviors or skills are
evaluated by __________.
Job experience - Answer-Sending employees on international assignments is an
example of the _____________ approach to employees development
Job rotation - Answer-____________ gives employees a series of job assignments
in various functional areas of the company or movement among jobs in a single
functional area
Sabbaticals - Answer-__________ grants a temporary leave of absence from the
company
Onboarding - Answer-______________ refers to the process of helping new hires
adjust to social and performance aspects of their new jobs
True - Answer-Discussing performance and development in the same meeting is
difficult because they have different objectives
True - Answer-Assessments can be used to identify communication styles that inhibit
a team's productivity
learning organization - Answer-In ___________________ , employees learn from
failure and from successes
Mission - Answer-_____________ typically includes information on the customers
served, why the company exists, what the company does, the value received by the
customers, and the technology used.
Metrics - Answer-Business-level outcomes chosen to measure the overall value of
training or learning initiatives are referred to as ___________
Staffing Strategy - Answer-___________ refers to the company's decisions
regarding where to find employees, how to select them and the desired mix of
employee skills and statues
baseball teams - Answer-Companies that emphasize innovation and creativity are
labeled as _______
Resistance to change - Answer-When the top management of Mason's firm made it
mandatory for all product managers to undergo skills training, he told his superior
that he would be uncomfortable with the process. He added that he was certain of
not being able to cope with the new developments. In this instance, Mason is
demonstrating _______________________.
, True - Answer-Learning organizations emphasize that learning occurs not only at the
individual employee level but also at the group and organizational levels
True - Answer-Emphasis on the creation of intellectual capital and the movement
toward high-performance work systems using teams has resulted in employees
performing many roles once reserved for management
True - Answer-In learning organizations, there is an understanding that failure
provides important information
Performance appraisal - Answer-In a ____________ review meeting a manager and
employee discuss strengths and weaknesses of the employee's performance and
agree on improvement goals
potential vendors and consultants for training services - Answer-A request for
proposal is a document mainly used to identify
True - Answer-Traditional classroom-type seating makes it difficult for trainees to
work in teams
False - Answer-The traditional classroom-type arrangement is good for role-play
exercises that involve trainees working in groups of two or three
Lecture - Answer-Is a presentation method of training
can be easily employed with large groups of trainees - Answer-Lecture as a
presentation method ____________.
Skills learned through OJT are easily transferred to the job - Answer-This statement
is the most true of the on-the-job training
Self-directed learning - Answer-This method allows employees to take responsibility
for all aspects of learning, including when it is conducted and who will be involved in
it
Appernticeship - Answer-This method involves assisting a certified tradesperson at a
work site
They allow trainees to act out stills. - Answer-Which of the following is not
characteristic of case studies?
A) Trainees' recommendations are hypothetical.
B) They allow trainees to analyze situations and make recommendations.
C) They allow trainees to act out stills.
D) They often depict realistic situations.
Team Leader Training - Answer-_________ refers to the training that a team
manager receives that focuses on ways to resolve conflict within the team
True - Answer-According to the 70-20-10 model, the majority of learning should be
guided by the employee as opposed to the organization
EXAM QUESTIONS AND ANSWERS
Their subordinates - Answer-In upward feedback, managers' behaviors or skills are
evaluated by __________.
Job experience - Answer-Sending employees on international assignments is an
example of the _____________ approach to employees development
Job rotation - Answer-____________ gives employees a series of job assignments
in various functional areas of the company or movement among jobs in a single
functional area
Sabbaticals - Answer-__________ grants a temporary leave of absence from the
company
Onboarding - Answer-______________ refers to the process of helping new hires
adjust to social and performance aspects of their new jobs
True - Answer-Discussing performance and development in the same meeting is
difficult because they have different objectives
True - Answer-Assessments can be used to identify communication styles that inhibit
a team's productivity
learning organization - Answer-In ___________________ , employees learn from
failure and from successes
Mission - Answer-_____________ typically includes information on the customers
served, why the company exists, what the company does, the value received by the
customers, and the technology used.
Metrics - Answer-Business-level outcomes chosen to measure the overall value of
training or learning initiatives are referred to as ___________
Staffing Strategy - Answer-___________ refers to the company's decisions
regarding where to find employees, how to select them and the desired mix of
employee skills and statues
baseball teams - Answer-Companies that emphasize innovation and creativity are
labeled as _______
Resistance to change - Answer-When the top management of Mason's firm made it
mandatory for all product managers to undergo skills training, he told his superior
that he would be uncomfortable with the process. He added that he was certain of
not being able to cope with the new developments. In this instance, Mason is
demonstrating _______________________.
, True - Answer-Learning organizations emphasize that learning occurs not only at the
individual employee level but also at the group and organizational levels
True - Answer-Emphasis on the creation of intellectual capital and the movement
toward high-performance work systems using teams has resulted in employees
performing many roles once reserved for management
True - Answer-In learning organizations, there is an understanding that failure
provides important information
Performance appraisal - Answer-In a ____________ review meeting a manager and
employee discuss strengths and weaknesses of the employee's performance and
agree on improvement goals
potential vendors and consultants for training services - Answer-A request for
proposal is a document mainly used to identify
True - Answer-Traditional classroom-type seating makes it difficult for trainees to
work in teams
False - Answer-The traditional classroom-type arrangement is good for role-play
exercises that involve trainees working in groups of two or three
Lecture - Answer-Is a presentation method of training
can be easily employed with large groups of trainees - Answer-Lecture as a
presentation method ____________.
Skills learned through OJT are easily transferred to the job - Answer-This statement
is the most true of the on-the-job training
Self-directed learning - Answer-This method allows employees to take responsibility
for all aspects of learning, including when it is conducted and who will be involved in
it
Appernticeship - Answer-This method involves assisting a certified tradesperson at a
work site
They allow trainees to act out stills. - Answer-Which of the following is not
characteristic of case studies?
A) Trainees' recommendations are hypothetical.
B) They allow trainees to analyze situations and make recommendations.
C) They allow trainees to act out stills.
D) They often depict realistic situations.
Team Leader Training - Answer-_________ refers to the training that a team
manager receives that focuses on ways to resolve conflict within the team
True - Answer-According to the 70-20-10 model, the majority of learning should be
guided by the employee as opposed to the organization
