358- CH 6 ON-THE-JOB TRAINING
METHODS EXAM QUESTIONS AND
ANSWERS
Problems with on-the-job training - Answer-- Lack of planning or structure
- Those assigned as "trainers" haven't received training on how to be trainers
- Poor employees teach undesirable work habits and attitudes
- Trainer may be worried that trainee will take their job
- May require trainee to do the "dirty work"
- Can be time consuming
- May feel penalized- unable to meet goals when they are training
- Resulting in training that is inconsistent, inefficient, and ineffective
Job Instruction Training - Answer-A formalized, structured, and systematic approach
to on-the-job training that consists of four steps:
- preparation
- instruction
- performance
- follow-up
Preparation: Putting the trainee at ease; guaranteeing the learning; Building interest
and showing personal advantage
Instruction: Show trainee how to perform the job; repeat and explain key points in
more detail; allow trainee to see whole job again
Performance: Ask trainee to perform less difficult parts of the job; allow trainee to
perform the entire job
Follow Up: Traine is left to perform the job; trainer monitors trainee performance;
trainer provides support and feedback; Trainer indicates when and where to find
help; Trainer gradually tapers off instruction as employee gains confidence and skill
Performance Aids - Answer-A device at the job site that helps an employee perform
his/her job
Coaching - Answer-- An experienced and knowledgeable person is formally called
upon to help another person develop the insights and techniques pertinent to
accomplishment of her job
- A one-to-one learning and development intervention that consists of four core
elements
Coaching Core elements:
- the formation and maintenance of a helping relationship between coach and
coachee
- a formally defined coaching agreement or contract that includes personal
development goals or objectives
METHODS EXAM QUESTIONS AND
ANSWERS
Problems with on-the-job training - Answer-- Lack of planning or structure
- Those assigned as "trainers" haven't received training on how to be trainers
- Poor employees teach undesirable work habits and attitudes
- Trainer may be worried that trainee will take their job
- May require trainee to do the "dirty work"
- Can be time consuming
- May feel penalized- unable to meet goals when they are training
- Resulting in training that is inconsistent, inefficient, and ineffective
Job Instruction Training - Answer-A formalized, structured, and systematic approach
to on-the-job training that consists of four steps:
- preparation
- instruction
- performance
- follow-up
Preparation: Putting the trainee at ease; guaranteeing the learning; Building interest
and showing personal advantage
Instruction: Show trainee how to perform the job; repeat and explain key points in
more detail; allow trainee to see whole job again
Performance: Ask trainee to perform less difficult parts of the job; allow trainee to
perform the entire job
Follow Up: Traine is left to perform the job; trainer monitors trainee performance;
trainer provides support and feedback; Trainer indicates when and where to find
help; Trainer gradually tapers off instruction as employee gains confidence and skill
Performance Aids - Answer-A device at the job site that helps an employee perform
his/her job
Coaching - Answer-- An experienced and knowledgeable person is formally called
upon to help another person develop the insights and techniques pertinent to
accomplishment of her job
- A one-to-one learning and development intervention that consists of four core
elements
Coaching Core elements:
- the formation and maintenance of a helping relationship between coach and
coachee
- a formally defined coaching agreement or contract that includes personal
development goals or objectives
