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What is positioning Putting yourself in the best possible safe place to see and hear inmates
What is a proper distance between you and an inmate 5-6 feet
What is posturing The way you physically present yourself
Stand Erect
Eliminating distracting behaviors
Incline slightly forward
What is observing? A preventative measure. You are looking for behavior appearance and
environment
Remember that observing is a preventive measure used to avoid dangerous situations or assaults.
Behavior
,Appearance
Environment
What is listening The basic elements are suspend judgment pick out keywords and
identify intensity of emotion
An inmate can die from withdrawal. True
What are the two types of sources of drugs? External and internal
Name some external sources for drugs. ICOLD
Incoming supplies
Contact visits
Outside work details
Letters and packages
Dishonest staff members
Name some sources for intern on drugs. GGPPSC
, Glue
Gasoline
Prescription drugs
Paint
Solvents
Correction fluid
What are the five pillars in Maslow's hierarchy of needs Physical needs
Security needs
Social needs
Esteem needs
Self actualization needs
What is power? The ability to cause an event to happen
What is authority? The power to command determine influence or judge
What are the two types of authority? Positional authority and inner authority