MAN 320F (CPPB) EXAM QUESTIONS
WITH CORRECT ANSWERS
Knowledge management - ANSWER-Implementation of systems and practices to
increase the sharing of knowledge and information throughout an organization
Collaborative computing - ANSWER-Using state-of-the-art computer software and
hardware, to help people work better together
Sustainable development - ANSWER-Focuses on meeting present needs while
simultaneously ensuring that future generations will be able to meet their needs
Meaningfulness - ANSWER-Is characterized by a sense of being part of something
you believe is bigger than yourself
Learning organization - ANSWER-An organization that actively creates, acquires,
and transfers knowledge within itself and is able to modify its behavior to reflect new
knowledge
3 parts of a learning organization - ANSWER-1. creating and acquiring knowledge
2. transferring knowledge
3. modifying behavior
High-performance work practices (HPWPs) - ANSWER-Improve an organization's
ability to effectively attract, select, hire, develop and retain high-performing personnel
Having experience in a specific industry is the only characteristic people must
possess to succeed professionally. - ANSWER-False
In her role as a grocery store general manager, Shara is able to make changes that
affect customers, store employees, and individual department managers. This is an
example of the _____ effect. - ANSWER-multiplier
Which of the following statements is true about managerial compensation? -
ANSWER-Some middle-level managers make more than $100,000 a year.
Which of the following managers demonstrates the management function of planning
(in contrast to organizing, controlling, or leading)? - ANSWER-Maribeth, who
determines that her sales staff needs to contact twenty new customers each month
to meet department goals
At the human resource conference, Heidi attended a presentation on how to
maximize the contributions of employees of different genders, races, ethnicities, and
age groups. This presentation was about managing for _____. - ANSWER-diversity
In the new department she is setting up, Shondra decides that top managers will
report to her and that everyone else will report to the head of human resources.
,Which of the management functions is Shondra performing when she makes this
decision? - ANSWER-organizing
In his annual convention speech, the founder of a medical research organization
reminded all the employees of the importance of their work in finding a cure for
pediatric diabetes. He praised them for their dedication and urged them to continue
their work. Which management function did the founder perform in his speech? -
ANSWER-Leading
_____ approaches to management include learning organizations, high-performance
work practices, and sustainable development. - ANSWER-Contemporary
A learning organization: - ANSWER-is able to modify its behavior to reflect new
knowledge; actively creates, acquires, and transfers knowledge within itself
Alesha is looking for her first job as a marketing manager for a retailing company.
When a recruiter asks her whether she has the technical skills for the job, what is he
referring to? - ANSWER-Job-specific knowledge for the position in retailing
The ability to think analytically, visualize an organization as a whole, and understand
how the parts work together are examples of _______ skills. - ANSWER-conceptual
Kenneth is admired as a manager because of his ability to work well with others to
get things done. Which type of skill is Kenneth displaying? - ANSWER-Human
Today, it is more common for a company to hire an executive who will give orders
rather than someone who will ask questions and encourage independent thinking. -
ANSWER-False
When an organization is able to produce goods or services more effectively than
competitors and thereby outperform them, it has achieved a competitive ______. -
ANSWER-advantage
Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that
Alison is involved in _______. - ANSWER-e-commerce
Expanding operations in countries where verbal expressions and gestures do not
have the same meaning illustrate one of the main challenges of managing for
_______. - ANSWER-globalization
Which of the following represents an ethical challenge? - ANSWER-Zeynep's
company uses only green materials, but he is tempted to use a cheaper supplier
whose products are not environmentally friendly.
Dell Computer uses recycled and recyclable materials in its product and packaging
design in an effort to minimize damage to the environment which will help future
generations meet their own needs. Dell's efforts are an example of _____. -
ANSWER-sustainability
,Meaningfulness is associated with _____ rather than _____. - ANSWER-giving;
taking
What is the focus of PRME? - ANSWER-Business education
Which racial or ethnic groups in the United States are expected to increase in terms
of percentage of the population over the next few decades? - ANSWER-African
Americans
Asians
Hispanics
What are primary concerns of shared value and sustainable development? -
ANSWER-Environmental effects
Global equilibrium
Social impacts
What organization launched the PRME? - ANSWER-United Nations
What are the contemporary approaches to management? - ANSWER-Learning
organizations
Shared value and sustainable development
High-performance practices
At Kaira's Caribbean Cuisine, Kaira improves focuses on efficiency by - ANSWER-
advertising specials to use up food inventory that is nearing its expiration date.
Sariyah sets challenging sales targets for her team. - ANSWER-Planning
Lindsay determined the best structure and reporting hierarchy for her firm based
upon the company's strategic goals. - ANSWER-Organizing
Atticus spends a sizable portion of his day helping to resolve disagreements
between employees in his organization. - ANSWER-Leading
Kellen is analyzing organizational data to determine why the firm is experiencing
abnormally high employee turnover. - ANSWER-Controlling
For profit organizations - ANSWER-For making money - Allstate, Zynga, Amway,
Zagat - about 3600 public companies in the US
Nonprofit organizations - ANSWER-For offering services, can be public or private -
University of California, Stanford University, hospitals, colleges, social welfare
agencies, Salvation Army, Red Cross - more than 1.4 million in the US
Commonweal organizations - ANSWER-Nonprofit - offer services to all clients within
their jurisdictions - military services, US Postal service, local fire and police
departments
, Mutual benefit organizations - ANSWER-For aiding members - voluntary collections
of members, political parties, farm cooperatives, labor unions, trade associations,
and clubs whose purpose is to advance members' interests - over 9500
Mindfulness - ANSWER-is the state of being fully aware of what is happening in the
present moment without reacting or applying judgment
Interpersonal roles - ANSWER-Of the three types of managerial roles, the roles in
which managers interact with people inside and outside their work units. The three
interpersonal roles include figurehead, leader, and liaison activities
Informational roles - ANSWER-Managers as monitors, disseminators, and
spokespersons
Decisional roles - ANSWER-Managers use information to make decisions to solve
problems or take advantage of opportunities. The four decision-making roles are
entrepreneur, disturbance handler, resource allocator, and negotiator
Technical skills - ANSWER-Skills that consist of the job-specific knowledge needed
to perform well in a specialized field
Conceptual skills - ANSWER-Skills that consist of the ability to think analytically, to
visualize an organization as a whole and understand how the parts work together
Human skills - ANSWER-Skills that consist of the ability to work well in cooperation
with other people to get things done
Soft skills - ANSWER-Ability to motivate, to inspire trust, and to communicate with
others
Competitive advantage - ANSWER-The ability of an organization to produce goods
or services more effectively than competitors do, thereby outperforming them
Innovation - ANSWER-Introduction of something new or better, as in goods or
services See also Organizational change
E-commerce - ANSWER-Electronic commerce—the buying and selling of goods or
services over computer networks
E-business - ANSWER-Using the Internet to facilitate every aspect of running a
business
Information technology application skills - ANSWER-The extent to which you can
effectively use information technology and learn new applications on an ongoing
basis
Cloud computing - ANSWER-The storing of software and data on gigantic collections
of computers located away from a company's principal site
Databases - ANSWER-Computerized collections of interrelated files
WITH CORRECT ANSWERS
Knowledge management - ANSWER-Implementation of systems and practices to
increase the sharing of knowledge and information throughout an organization
Collaborative computing - ANSWER-Using state-of-the-art computer software and
hardware, to help people work better together
Sustainable development - ANSWER-Focuses on meeting present needs while
simultaneously ensuring that future generations will be able to meet their needs
Meaningfulness - ANSWER-Is characterized by a sense of being part of something
you believe is bigger than yourself
Learning organization - ANSWER-An organization that actively creates, acquires,
and transfers knowledge within itself and is able to modify its behavior to reflect new
knowledge
3 parts of a learning organization - ANSWER-1. creating and acquiring knowledge
2. transferring knowledge
3. modifying behavior
High-performance work practices (HPWPs) - ANSWER-Improve an organization's
ability to effectively attract, select, hire, develop and retain high-performing personnel
Having experience in a specific industry is the only characteristic people must
possess to succeed professionally. - ANSWER-False
In her role as a grocery store general manager, Shara is able to make changes that
affect customers, store employees, and individual department managers. This is an
example of the _____ effect. - ANSWER-multiplier
Which of the following statements is true about managerial compensation? -
ANSWER-Some middle-level managers make more than $100,000 a year.
Which of the following managers demonstrates the management function of planning
(in contrast to organizing, controlling, or leading)? - ANSWER-Maribeth, who
determines that her sales staff needs to contact twenty new customers each month
to meet department goals
At the human resource conference, Heidi attended a presentation on how to
maximize the contributions of employees of different genders, races, ethnicities, and
age groups. This presentation was about managing for _____. - ANSWER-diversity
In the new department she is setting up, Shondra decides that top managers will
report to her and that everyone else will report to the head of human resources.
,Which of the management functions is Shondra performing when she makes this
decision? - ANSWER-organizing
In his annual convention speech, the founder of a medical research organization
reminded all the employees of the importance of their work in finding a cure for
pediatric diabetes. He praised them for their dedication and urged them to continue
their work. Which management function did the founder perform in his speech? -
ANSWER-Leading
_____ approaches to management include learning organizations, high-performance
work practices, and sustainable development. - ANSWER-Contemporary
A learning organization: - ANSWER-is able to modify its behavior to reflect new
knowledge; actively creates, acquires, and transfers knowledge within itself
Alesha is looking for her first job as a marketing manager for a retailing company.
When a recruiter asks her whether she has the technical skills for the job, what is he
referring to? - ANSWER-Job-specific knowledge for the position in retailing
The ability to think analytically, visualize an organization as a whole, and understand
how the parts work together are examples of _______ skills. - ANSWER-conceptual
Kenneth is admired as a manager because of his ability to work well with others to
get things done. Which type of skill is Kenneth displaying? - ANSWER-Human
Today, it is more common for a company to hire an executive who will give orders
rather than someone who will ask questions and encourage independent thinking. -
ANSWER-False
When an organization is able to produce goods or services more effectively than
competitors and thereby outperform them, it has achieved a competitive ______. -
ANSWER-advantage
Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that
Alison is involved in _______. - ANSWER-e-commerce
Expanding operations in countries where verbal expressions and gestures do not
have the same meaning illustrate one of the main challenges of managing for
_______. - ANSWER-globalization
Which of the following represents an ethical challenge? - ANSWER-Zeynep's
company uses only green materials, but he is tempted to use a cheaper supplier
whose products are not environmentally friendly.
Dell Computer uses recycled and recyclable materials in its product and packaging
design in an effort to minimize damage to the environment which will help future
generations meet their own needs. Dell's efforts are an example of _____. -
ANSWER-sustainability
,Meaningfulness is associated with _____ rather than _____. - ANSWER-giving;
taking
What is the focus of PRME? - ANSWER-Business education
Which racial or ethnic groups in the United States are expected to increase in terms
of percentage of the population over the next few decades? - ANSWER-African
Americans
Asians
Hispanics
What are primary concerns of shared value and sustainable development? -
ANSWER-Environmental effects
Global equilibrium
Social impacts
What organization launched the PRME? - ANSWER-United Nations
What are the contemporary approaches to management? - ANSWER-Learning
organizations
Shared value and sustainable development
High-performance practices
At Kaira's Caribbean Cuisine, Kaira improves focuses on efficiency by - ANSWER-
advertising specials to use up food inventory that is nearing its expiration date.
Sariyah sets challenging sales targets for her team. - ANSWER-Planning
Lindsay determined the best structure and reporting hierarchy for her firm based
upon the company's strategic goals. - ANSWER-Organizing
Atticus spends a sizable portion of his day helping to resolve disagreements
between employees in his organization. - ANSWER-Leading
Kellen is analyzing organizational data to determine why the firm is experiencing
abnormally high employee turnover. - ANSWER-Controlling
For profit organizations - ANSWER-For making money - Allstate, Zynga, Amway,
Zagat - about 3600 public companies in the US
Nonprofit organizations - ANSWER-For offering services, can be public or private -
University of California, Stanford University, hospitals, colleges, social welfare
agencies, Salvation Army, Red Cross - more than 1.4 million in the US
Commonweal organizations - ANSWER-Nonprofit - offer services to all clients within
their jurisdictions - military services, US Postal service, local fire and police
departments
, Mutual benefit organizations - ANSWER-For aiding members - voluntary collections
of members, political parties, farm cooperatives, labor unions, trade associations,
and clubs whose purpose is to advance members' interests - over 9500
Mindfulness - ANSWER-is the state of being fully aware of what is happening in the
present moment without reacting or applying judgment
Interpersonal roles - ANSWER-Of the three types of managerial roles, the roles in
which managers interact with people inside and outside their work units. The three
interpersonal roles include figurehead, leader, and liaison activities
Informational roles - ANSWER-Managers as monitors, disseminators, and
spokespersons
Decisional roles - ANSWER-Managers use information to make decisions to solve
problems or take advantage of opportunities. The four decision-making roles are
entrepreneur, disturbance handler, resource allocator, and negotiator
Technical skills - ANSWER-Skills that consist of the job-specific knowledge needed
to perform well in a specialized field
Conceptual skills - ANSWER-Skills that consist of the ability to think analytically, to
visualize an organization as a whole and understand how the parts work together
Human skills - ANSWER-Skills that consist of the ability to work well in cooperation
with other people to get things done
Soft skills - ANSWER-Ability to motivate, to inspire trust, and to communicate with
others
Competitive advantage - ANSWER-The ability of an organization to produce goods
or services more effectively than competitors do, thereby outperforming them
Innovation - ANSWER-Introduction of something new or better, as in goods or
services See also Organizational change
E-commerce - ANSWER-Electronic commerce—the buying and selling of goods or
services over computer networks
E-business - ANSWER-Using the Internet to facilitate every aspect of running a
business
Information technology application skills - ANSWER-The extent to which you can
effectively use information technology and learn new applications on an ongoing
basis
Cloud computing - ANSWER-The storing of software and data on gigantic collections
of computers located away from a company's principal site
Databases - ANSWER-Computerized collections of interrelated files
