Supervision Level 3 GPSTC UPDATED
Exam Questions and CORRECT Answers
55% - CORRECT ANSWER - What percentage of working hours does a supervisor spend
communicating with subordinates?
Communication - CORRECT ANSWER - A process by which information is exchanged
between individuals through a common system of symbols, signs, or behavior.
Guidelines for effective interpersonal communication - CORRECT ANSWER - Requires two
or more people and when goals are compatible the messages are interpreted accurately
Guidelines for effective written and spoken communication - CORRECT ANSWER - Have
something to say, have someone to say it to, and have the tools to do it ( mechanics of writing
such as punctuation, spelling, grammar, and adequate vocabulary)
One-way communication - CORRECT ANSWER - This is best used when speed is
imperative, orderliness is significant, and compliance is imperative.
Two-way communication - CORRECT ANSWER - A process in which information flows in
two directions—the receiver provides feedback, and the sender is receptive to the feedback.
Techniques for overcoming communication barriers - CORRECT ANSWER - Creating an
environment in which there is mutual respect and trust between themselves and subordinates.
Create a supportive relationship, develop awareness for the subordinates needs, maximize
feedback, use face to face conversation, strive be acutely aware of semantical differences, use
direct and simple language, and repeat when needed.
Barriers to time management - CORRECT ANSWER - Decreasing naturalness, negative
mental programming, and self-limiting beliefs
, Law of Correspondence - CORRECT ANSWER - A tendency to become on the inside what
you most admire in other people.
Mental techniques/methods for effective time management - CORRECT ANSWER - Positive
self-talk, visualization, mental rehearsal, modeling (law of correspondence), become a teacher,
be a role model
Time management strategies - CORRECT ANSWER - Know how to spend your time, set
priorities, use a planning tool, get organized, schedule your time appropriately, delegate, stop
procrastinating, manage external time wasters, avoid multi tasking, and stay healthy.
Self-esteem - CORRECT ANSWER - How much do you like yourself? Key to peak
performance.
Self-efficacy - CORRECT ANSWER - How effective you feel you are doing or
accomplishing a task or job. When you are really good at something, you experience positive
feelings of ___________ ____________.
Self-esteem builders - CORRECT ANSWER - Determine your values, strive for mastery,
know what you want
Three steps to performance improvement - CORRECT ANSWER - Determine your values
and resolve to live your life consistent with those values, dedicate yourself to mastery, to
becoming absolutely excellent at what you do, ensure that your goals and activities are congruent
with your true values and convictions.
21 - CORRECT ANSWER - It takes _______ days to form a new habit pattern.
Three steps in the motivating cycle - CORRECT ANSWER - Need, Responding Behavior,
and Goal. All three equal Satisfaction
Exam Questions and CORRECT Answers
55% - CORRECT ANSWER - What percentage of working hours does a supervisor spend
communicating with subordinates?
Communication - CORRECT ANSWER - A process by which information is exchanged
between individuals through a common system of symbols, signs, or behavior.
Guidelines for effective interpersonal communication - CORRECT ANSWER - Requires two
or more people and when goals are compatible the messages are interpreted accurately
Guidelines for effective written and spoken communication - CORRECT ANSWER - Have
something to say, have someone to say it to, and have the tools to do it ( mechanics of writing
such as punctuation, spelling, grammar, and adequate vocabulary)
One-way communication - CORRECT ANSWER - This is best used when speed is
imperative, orderliness is significant, and compliance is imperative.
Two-way communication - CORRECT ANSWER - A process in which information flows in
two directions—the receiver provides feedback, and the sender is receptive to the feedback.
Techniques for overcoming communication barriers - CORRECT ANSWER - Creating an
environment in which there is mutual respect and trust between themselves and subordinates.
Create a supportive relationship, develop awareness for the subordinates needs, maximize
feedback, use face to face conversation, strive be acutely aware of semantical differences, use
direct and simple language, and repeat when needed.
Barriers to time management - CORRECT ANSWER - Decreasing naturalness, negative
mental programming, and self-limiting beliefs
, Law of Correspondence - CORRECT ANSWER - A tendency to become on the inside what
you most admire in other people.
Mental techniques/methods for effective time management - CORRECT ANSWER - Positive
self-talk, visualization, mental rehearsal, modeling (law of correspondence), become a teacher,
be a role model
Time management strategies - CORRECT ANSWER - Know how to spend your time, set
priorities, use a planning tool, get organized, schedule your time appropriately, delegate, stop
procrastinating, manage external time wasters, avoid multi tasking, and stay healthy.
Self-esteem - CORRECT ANSWER - How much do you like yourself? Key to peak
performance.
Self-efficacy - CORRECT ANSWER - How effective you feel you are doing or
accomplishing a task or job. When you are really good at something, you experience positive
feelings of ___________ ____________.
Self-esteem builders - CORRECT ANSWER - Determine your values, strive for mastery,
know what you want
Three steps to performance improvement - CORRECT ANSWER - Determine your values
and resolve to live your life consistent with those values, dedicate yourself to mastery, to
becoming absolutely excellent at what you do, ensure that your goals and activities are congruent
with your true values and convictions.
21 - CORRECT ANSWER - It takes _______ days to form a new habit pattern.
Three steps in the motivating cycle - CORRECT ANSWER - Need, Responding Behavior,
and Goal. All three equal Satisfaction
