Walgreens Intercom plus info UPDATED
ACTUAL Exam Questions and CORRECT
Answers
How to scan in paper prescriptions scripts (slips of paper with handwritten prescription) -
CORRECT ANSWER - 1. Look up patient by DOB pressing F9 (Patient Entry)
2. Make sure all patient info is on script
( F+L name, DOB, doctor and office location[must be circled] )
** If a control( addictive meds which will have quantity written out ex "30# thirty" MUST have
address written on it AND look up to make sure they are not getting a refill too soon AND if
waiting ask the pharmacist if the drug is available.
3. Ask what time they would like to pick it up
(waiting, later today or tomorrow)
**F WAITING MAKE SURE TO TYPE IT ASAP, SINCE THEY WILL NO LONGER COME
UP AS WAITERS AFTER LIKE 20 MINS OF BEING IN THE SYSTEM!!!
4. place script upside down with blank side facing you and hit start scanning (alt t) once scanned
select stop scanning (alt g)
5. type up prescriptions asap since some might be waiters
How to know the status and where a prescription is when it is not "ready" - CORRECT
ANSWER - 1. "reviewed" means it must be printed
2. "entered" means the pharmacist has to look over it ( if this is the case and the customer is
waiting, make sure to press waiting at the bottom of the F2 screen and let pharmacist know that
they are waiting)
3. "filled" in a blue tote
5. if it is verified it will be in the bins
How to change manufacturer on a prescription - CORRECT ANSWER - 1. F2 (work queue)
enter patient name
2. Options (at the top) and scroll down to change manufacturer
3. Scroll through NDCs that pop up and pick the one you want to change it to
, 4. Press enter and the leaflet should reprint
how to add insurance to a patient profile - CORRECT ANSWER - 1. ask for insurance card
when medication price ends in .99 or when it is crazy expensive, or when they ask you to
2. Look up patient and go to patient information
3. 3rd party apps
4. click unassigned plan and enter BIN then hit enter then enter PCN
5. Usually it is the first one, if not look through the insurance and find one that makes sense (aka
if one says puerto rico, or workers comp, then do not use that one)
6. enter DOB, ID, add group # and person code and make sure you change it to their primary
plan aka click Y
7. save
8. Make sure it goes through by updating rx (go back to F2 hit update rx and when the screen
with the scanned script pop ups go down to "Pay" and scroll for the new insurance) then reprint
new leaflet thingy.
9. if it does not go through or comes up as a TPR or doesn't work and you do not know what to
do ask an experienced tech.
How to print tax scripts for patients - CORRECT ANSWER - 1. Exit intercom plus and go to
Pharmacy managment
2. open store reports at the top then ask for ID and look them up (can only get tax scripts for
themselves or their kids under 18)
4. enter time period for year (aka 01/01/18-12/31/18)
5. print and give it to them
How to do a partial fill - CORRECT ANSWER - 1. Look up patient in work queue (F2)
2. Go to patient( at the top) and scroll down to partial fill
3. Make sure patient is dispensed a 5 day supply
4. Type in remaining quantity(amount you have - 5 day supply)
5. Press enter
6. Rip up old leaflet and place it next to the scanners with medication in bottle on top
ACTUAL Exam Questions and CORRECT
Answers
How to scan in paper prescriptions scripts (slips of paper with handwritten prescription) -
CORRECT ANSWER - 1. Look up patient by DOB pressing F9 (Patient Entry)
2. Make sure all patient info is on script
( F+L name, DOB, doctor and office location[must be circled] )
** If a control( addictive meds which will have quantity written out ex "30# thirty" MUST have
address written on it AND look up to make sure they are not getting a refill too soon AND if
waiting ask the pharmacist if the drug is available.
3. Ask what time they would like to pick it up
(waiting, later today or tomorrow)
**F WAITING MAKE SURE TO TYPE IT ASAP, SINCE THEY WILL NO LONGER COME
UP AS WAITERS AFTER LIKE 20 MINS OF BEING IN THE SYSTEM!!!
4. place script upside down with blank side facing you and hit start scanning (alt t) once scanned
select stop scanning (alt g)
5. type up prescriptions asap since some might be waiters
How to know the status and where a prescription is when it is not "ready" - CORRECT
ANSWER - 1. "reviewed" means it must be printed
2. "entered" means the pharmacist has to look over it ( if this is the case and the customer is
waiting, make sure to press waiting at the bottom of the F2 screen and let pharmacist know that
they are waiting)
3. "filled" in a blue tote
5. if it is verified it will be in the bins
How to change manufacturer on a prescription - CORRECT ANSWER - 1. F2 (work queue)
enter patient name
2. Options (at the top) and scroll down to change manufacturer
3. Scroll through NDCs that pop up and pick the one you want to change it to
, 4. Press enter and the leaflet should reprint
how to add insurance to a patient profile - CORRECT ANSWER - 1. ask for insurance card
when medication price ends in .99 or when it is crazy expensive, or when they ask you to
2. Look up patient and go to patient information
3. 3rd party apps
4. click unassigned plan and enter BIN then hit enter then enter PCN
5. Usually it is the first one, if not look through the insurance and find one that makes sense (aka
if one says puerto rico, or workers comp, then do not use that one)
6. enter DOB, ID, add group # and person code and make sure you change it to their primary
plan aka click Y
7. save
8. Make sure it goes through by updating rx (go back to F2 hit update rx and when the screen
with the scanned script pop ups go down to "Pay" and scroll for the new insurance) then reprint
new leaflet thingy.
9. if it does not go through or comes up as a TPR or doesn't work and you do not know what to
do ask an experienced tech.
How to print tax scripts for patients - CORRECT ANSWER - 1. Exit intercom plus and go to
Pharmacy managment
2. open store reports at the top then ask for ID and look them up (can only get tax scripts for
themselves or their kids under 18)
4. enter time period for year (aka 01/01/18-12/31/18)
5. print and give it to them
How to do a partial fill - CORRECT ANSWER - 1. Look up patient in work queue (F2)
2. Go to patient( at the top) and scroll down to partial fill
3. Make sure patient is dispensed a 5 day supply
4. Type in remaining quantity(amount you have - 5 day supply)
5. Press enter
6. Rip up old leaflet and place it next to the scanners with medication in bottle on top
