CCT 300 Ch 1 Exam Questions and
Answers 100% Pass
Which of the following best describes the communication process? - ✔✔It is the process
of transferring information and meaning between senders and receivers, using one or
more types of media.
Focusing on __________ can make your communication efforts more effective. -
✔✔clarifying expectations and responsibilities
Which of the following is defined as the quality of performing at a high level and
exhibiting pride and purpose in one's behavior? - ✔✔Professionalism
An example of upward communication would be _________. - ✔✔an employee telling a
supervisor about potential problems with a delivery process at a review
Which of the following will help to increase your chances of success when crafting a
message that gets noticed? - ✔✔Consider the expectations of the audience.
Which of the following parts of the communication model includes the process of
expressing an idea in words or images? - ✔✔Encoding
Which of the following is a disadvantage of mobile communication in business? -
✔✔Reading and writing are generally more difficult and prone to errors on smaller
mobile screens.
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, An advantage of mobile communication is to ________. - ✔✔provide flexibility, enhance
productivity and collaboration, and create engaging customer experiences
Which of the following is a choice between alternatives that may all be ethical and valid
to varying degrees? - ✔✔An ethical dilemma
Intentionally distorting information is a form of __________. - ✔✔unethical
communication
___________ skills include the ability to access, assess, interpret, manipulate,
summarize, and communicate facts and figures. - ✔✔Data literacy
Which of the following best explains the term "ethical dilemma"? - ✔✔It is a situation
that involves choosing between two conflicting alternatives
Communication __________ include noise and distractions, channel breakdowns, filters,
and competing messages. - ✔✔barriers
Omitting essential information, distorting visuals, and misrepresenting numbers are
examples of __________. - ✔✔unethical communication
Which of the following is true when using technology for communication? -
✔✔Technology helps with communication; it does not replace it
With __________ communication, information crosses department lines while moving
up or down. - ✔✔diagonal
Which of the following describes distorted perception? - ✔✔When people ignore or
deny incoming information that threatens their preconceived notions of reality
__________ skills include the ability to define and solve problems. - ✔✔critical thinking
__________ is a situation that involves choosing between two conflicting alternatives. -
✔✔ethical dilemma
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Answers 100% Pass
Which of the following best describes the communication process? - ✔✔It is the process
of transferring information and meaning between senders and receivers, using one or
more types of media.
Focusing on __________ can make your communication efforts more effective. -
✔✔clarifying expectations and responsibilities
Which of the following is defined as the quality of performing at a high level and
exhibiting pride and purpose in one's behavior? - ✔✔Professionalism
An example of upward communication would be _________. - ✔✔an employee telling a
supervisor about potential problems with a delivery process at a review
Which of the following will help to increase your chances of success when crafting a
message that gets noticed? - ✔✔Consider the expectations of the audience.
Which of the following parts of the communication model includes the process of
expressing an idea in words or images? - ✔✔Encoding
Which of the following is a disadvantage of mobile communication in business? -
✔✔Reading and writing are generally more difficult and prone to errors on smaller
mobile screens.
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, An advantage of mobile communication is to ________. - ✔✔provide flexibility, enhance
productivity and collaboration, and create engaging customer experiences
Which of the following is a choice between alternatives that may all be ethical and valid
to varying degrees? - ✔✔An ethical dilemma
Intentionally distorting information is a form of __________. - ✔✔unethical
communication
___________ skills include the ability to access, assess, interpret, manipulate,
summarize, and communicate facts and figures. - ✔✔Data literacy
Which of the following best explains the term "ethical dilemma"? - ✔✔It is a situation
that involves choosing between two conflicting alternatives
Communication __________ include noise and distractions, channel breakdowns, filters,
and competing messages. - ✔✔barriers
Omitting essential information, distorting visuals, and misrepresenting numbers are
examples of __________. - ✔✔unethical communication
Which of the following is true when using technology for communication? -
✔✔Technology helps with communication; it does not replace it
With __________ communication, information crosses department lines while moving
up or down. - ✔✔diagonal
Which of the following describes distorted perception? - ✔✔When people ignore or
deny incoming information that threatens their preconceived notions of reality
__________ skills include the ability to define and solve problems. - ✔✔critical thinking
__________ is a situation that involves choosing between two conflicting alternatives. -
✔✔ethical dilemma
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