EMD Recertification Test Preparation
Questions And Answers
5vTechniquesvofvCallvManagementv-vCORRECTvvANSWER-1.vMinimisingvcall-
Processingvgaps
2.vFocusvonvthevcallersvmessage,vNOTvthevwayvitvisvdelivered
3.vAcknowledgevthevcaller'svemotion
4.vUsingvcalmingvtechniquesvthroughoutvthevcall.
5.vUsevrepetitivevpersistancevwhenvnecessary.
7vProtocolsvofvCasevEvaluationv-vCORRECTvvANSWER-1.vCasevEntry
2.vCCvsection
3.vKeyvQuestions
4.vDispatchvLifevSupportvInstructions
5.vDiagnosticv&vInstrumentsvTools
6.vFinalvCoding
7.vCustomervService.
CCv-vCORRECTvvANSWER-ChiefvComplaint
Describev2vfunctionsvofvavshuntvProtocolv-vCORRECTvvANSWER-
1.vShuntvProtocolsvhelpvensurevthevrightvprotocolvisvbeingvutilisedvforvthevCC.
2.vKeyvquestionsvinvavShuntvProtocolvhelpvhelpvidentifyvsymptomsvorvsituationsvthatvmayvne
cessitatevthevusevofvothervprotocols.
DLSv-vCORRECTvvANSWER-DispatchvLifevSupport
FormulavforvassigningvavDeterminantvCodev-vCORRECTvvANSWER-CCvprotocolvno
DeterminantvLevel
DeterminantvDescriptor
ProblemvSuffix
Listv2vfunctionsvofvDeterminantvDescriptorsv-vCORRECTvvANSWER-
1.vDesignedvtovfacilitatevappropriatevresourcevallocationvandvtheirvmodevofvresponse.
2.vEnablevthevEMDvtovselectvthevmostvappropriatevDeterminantvCodevforvthevsituationvatvha
nd.
Questions And Answers
5vTechniquesvofvCallvManagementv-vCORRECTvvANSWER-1.vMinimisingvcall-
Processingvgaps
2.vFocusvonvthevcallersvmessage,vNOTvthevwayvitvisvdelivered
3.vAcknowledgevthevcaller'svemotion
4.vUsingvcalmingvtechniquesvthroughoutvthevcall.
5.vUsevrepetitivevpersistancevwhenvnecessary.
7vProtocolsvofvCasevEvaluationv-vCORRECTvvANSWER-1.vCasevEntry
2.vCCvsection
3.vKeyvQuestions
4.vDispatchvLifevSupportvInstructions
5.vDiagnosticv&vInstrumentsvTools
6.vFinalvCoding
7.vCustomervService.
CCv-vCORRECTvvANSWER-ChiefvComplaint
Describev2vfunctionsvofvavshuntvProtocolv-vCORRECTvvANSWER-
1.vShuntvProtocolsvhelpvensurevthevrightvprotocolvisvbeingvutilisedvforvthevCC.
2.vKeyvquestionsvinvavShuntvProtocolvhelpvhelpvidentifyvsymptomsvorvsituationsvthatvmayvne
cessitatevthevusevofvothervprotocols.
DLSv-vCORRECTvvANSWER-DispatchvLifevSupport
FormulavforvassigningvavDeterminantvCodev-vCORRECTvvANSWER-CCvprotocolvno
DeterminantvLevel
DeterminantvDescriptor
ProblemvSuffix
Listv2vfunctionsvofvDeterminantvDescriptorsv-vCORRECTvvANSWER-
1.vDesignedvtovfacilitatevappropriatevresourcevallocationvandvtheirvmodevofvresponse.
2.vEnablevthevEMDvtovselectvthevmostvappropriatevDeterminantvCodevforvthevsituationvatvha
nd.