HCA 101 Review Written Questions and
Answers Graded A+
Characteristics of an assertive person - ANSWER-does not want to hurt or offend others
direct, honest, and sincere communication
Conflict - ANSWER-A clash between opposing interests and ideas.
Email practices that send the wrong message - ANSWER-Abrupt, impolite messages
long and rambling sentences
spelling and grammatical errors
unexplained use of jargon
Guidelines to teaching a task to a client - ANSWER-describe to the client the steps in
the task
show the client how to do each step
have the client try each step
review the clients success with each step
Guidelines when dealing with an angry client - ANSWER-patience and understanding
actively listening
give time and space
try to engage in conversation to figure out the problem
respect
How can you improve communication with someone who is hearing impaired -
ANSWER-Speak clearly, slowly, distinctly, but naturally ,without shouting and
exaggerating mouth movement
use alternative methods of communicating
use written words or pictures whenever possible
Powerful non-verbal form of communication - ANSWER-touch
Steps of critical thinking and explain - ANSWER-Gather - collect information
Anderstand- what does the info mean
Apply- use the knowledge
Analyze- break down the relevant facts and disregard irrelevant Info
Synthesis - putting the parts together to form a whole
Evaluate- coming to a conclusion
Answers Graded A+
Characteristics of an assertive person - ANSWER-does not want to hurt or offend others
direct, honest, and sincere communication
Conflict - ANSWER-A clash between opposing interests and ideas.
Email practices that send the wrong message - ANSWER-Abrupt, impolite messages
long and rambling sentences
spelling and grammatical errors
unexplained use of jargon
Guidelines to teaching a task to a client - ANSWER-describe to the client the steps in
the task
show the client how to do each step
have the client try each step
review the clients success with each step
Guidelines when dealing with an angry client - ANSWER-patience and understanding
actively listening
give time and space
try to engage in conversation to figure out the problem
respect
How can you improve communication with someone who is hearing impaired -
ANSWER-Speak clearly, slowly, distinctly, but naturally ,without shouting and
exaggerating mouth movement
use alternative methods of communicating
use written words or pictures whenever possible
Powerful non-verbal form of communication - ANSWER-touch
Steps of critical thinking and explain - ANSWER-Gather - collect information
Anderstand- what does the info mean
Apply- use the knowledge
Analyze- break down the relevant facts and disregard irrelevant Info
Synthesis - putting the parts together to form a whole
Evaluate- coming to a conclusion
