HCA Exam 1 Solved 100% Correct
___ is the key to adequate long term staffing - ANSWER-retention
2 things that eat up budgets - ANSWER-personnel and supplies
5 characteristics of the authentic leader - ANSWER-purpose
values
heart
relationships
self-discipline
5 rights of delegation - ANSWER-1. Right task
2. Right circumstance
3. Right person
4. Right direction/communication
5. Right supervision/evaluation
abandonment - ANSWER-failure to accept assignment wtihout following proper
channels
accountability - ANSWER-you are morally responsible for the consequences of your
actions
moral responsibility that accompanies a position
actions to take when under attack by an aggressive person - ANSWER--reflect
-repeat the assertive message
-point out the implicit assumption
-restate the message by using assertive language
-question
ad hoc design - ANSWER-may have a project that needs a team, team gets together
outside of regular/scheduled meetings to work on an issue, "project team", disband
when project is completed
advantages of the organization chart - ANSWER-1. Maps lines of decision-making
authority
2. Helps people understand their assignments and those of their coworkers
3. Reveals to managers and new personnel how they fit into the organization
4. Contributes to sound organizational structure
5. Shows formal lines of communication
,aggressive communication - ANSWER-direct, threatening, condescending, win at all
costs attitude
aggressor - ANSWER-disapprove of everything, offer no solutions, just like to disagree
arbitration - ANSWER-binding conflict resolution process, facts are heard and final
decision made by this person, sometimes can go to court where due process happens
assertive communication - ANSWER-gets confused with aggressive but it isn't (esp with
women), allows people to express themselves in a direct and honest way, quick and to
the point, not threatening or condescending, just clear to your point and your feelings,
express yourself openly and honestly, this doesn't infringe on others (biggest difference
in aggressive and assertive)
authentic leadership - ANSWER-suggest that in order to lead, leaders must be true to
themselves and their values and act accordingly
four factors that cover the components: balanced processing, internalized moral
perspective, relational transparency, and self-awareness
authoritarian leader - ANSWER-directed/commanded with coercion, "do it now or else"
authority - ANSWER-your official power
official power to act and direct the work of others
avoiding - ANSWER-aware of conflict but choose not to acknowledge it or attempt to
resolve it, when you don't address the conflict a toxic work environment is created
best leaders - ANSWER-mix of transaction and transformation leadership
blockers - ANSWER-like to express negative points of view, like to resurrect dead
issues
building a new culture - ANSWER-Success in building a new culture often requires new
leadership and/or outside analysis
categories of conflict - ANSWER-Intrapersonal.
Interpersonal.
Intergroup.
centralized decision making - ANSWER-few managers at the top of the hierarchy make
most of the decisions
channels of communication - ANSWER-*Upward*: From subordinate to superior
, *Downward*: From superior to subordinate
*Horizontal*: From peer to peer
*Diagonal*: Between individuals at differing hierarchy levels and job classifications
(charge nurse communicating with radiology supervisor, communication with
physicians)
*Grapevine*: Informal, haphazard, and random, usually involving small groups, senders
have little accountability for message and message can get distorted
characteristics of a critical thinker - ANSWER--insight
-intuition
-empathy
-willingness to take action
-flexible
-observant
-out of box thinker
clinical reasoning - ANSWER-integrating and applying different types of knowledge to
weigh evidence, critically think about arguments, and reflect upon the process used to
arrive at diagnosis
collaborative and reflective process that involves content-specific knowledge,
engagement of the patient and family in understanding the clinical problem, and
incorporation of critical contextual factors
leads to deliberative decision making and sound clinical judgement
collaborating - ANSWER-strive for this one, parties set aside their own original goals
and work together for best outcomes, win/win situations, not always possible
common conflict resolution strategies - ANSWER-Compromising
Competing
Cooperating/accommodating
Smoothing
Avoiding
Collaborating
common delegation errors - ANSWER-Underdelegating
Overdelegating
Improper delegating
common sources of conflict - ANSWER-scarce resources, restructuring (new
leadership), poorly defined role expectations
___ is the key to adequate long term staffing - ANSWER-retention
2 things that eat up budgets - ANSWER-personnel and supplies
5 characteristics of the authentic leader - ANSWER-purpose
values
heart
relationships
self-discipline
5 rights of delegation - ANSWER-1. Right task
2. Right circumstance
3. Right person
4. Right direction/communication
5. Right supervision/evaluation
abandonment - ANSWER-failure to accept assignment wtihout following proper
channels
accountability - ANSWER-you are morally responsible for the consequences of your
actions
moral responsibility that accompanies a position
actions to take when under attack by an aggressive person - ANSWER--reflect
-repeat the assertive message
-point out the implicit assumption
-restate the message by using assertive language
-question
ad hoc design - ANSWER-may have a project that needs a team, team gets together
outside of regular/scheduled meetings to work on an issue, "project team", disband
when project is completed
advantages of the organization chart - ANSWER-1. Maps lines of decision-making
authority
2. Helps people understand their assignments and those of their coworkers
3. Reveals to managers and new personnel how they fit into the organization
4. Contributes to sound organizational structure
5. Shows formal lines of communication
,aggressive communication - ANSWER-direct, threatening, condescending, win at all
costs attitude
aggressor - ANSWER-disapprove of everything, offer no solutions, just like to disagree
arbitration - ANSWER-binding conflict resolution process, facts are heard and final
decision made by this person, sometimes can go to court where due process happens
assertive communication - ANSWER-gets confused with aggressive but it isn't (esp with
women), allows people to express themselves in a direct and honest way, quick and to
the point, not threatening or condescending, just clear to your point and your feelings,
express yourself openly and honestly, this doesn't infringe on others (biggest difference
in aggressive and assertive)
authentic leadership - ANSWER-suggest that in order to lead, leaders must be true to
themselves and their values and act accordingly
four factors that cover the components: balanced processing, internalized moral
perspective, relational transparency, and self-awareness
authoritarian leader - ANSWER-directed/commanded with coercion, "do it now or else"
authority - ANSWER-your official power
official power to act and direct the work of others
avoiding - ANSWER-aware of conflict but choose not to acknowledge it or attempt to
resolve it, when you don't address the conflict a toxic work environment is created
best leaders - ANSWER-mix of transaction and transformation leadership
blockers - ANSWER-like to express negative points of view, like to resurrect dead
issues
building a new culture - ANSWER-Success in building a new culture often requires new
leadership and/or outside analysis
categories of conflict - ANSWER-Intrapersonal.
Interpersonal.
Intergroup.
centralized decision making - ANSWER-few managers at the top of the hierarchy make
most of the decisions
channels of communication - ANSWER-*Upward*: From subordinate to superior
, *Downward*: From superior to subordinate
*Horizontal*: From peer to peer
*Diagonal*: Between individuals at differing hierarchy levels and job classifications
(charge nurse communicating with radiology supervisor, communication with
physicians)
*Grapevine*: Informal, haphazard, and random, usually involving small groups, senders
have little accountability for message and message can get distorted
characteristics of a critical thinker - ANSWER--insight
-intuition
-empathy
-willingness to take action
-flexible
-observant
-out of box thinker
clinical reasoning - ANSWER-integrating and applying different types of knowledge to
weigh evidence, critically think about arguments, and reflect upon the process used to
arrive at diagnosis
collaborative and reflective process that involves content-specific knowledge,
engagement of the patient and family in understanding the clinical problem, and
incorporation of critical contextual factors
leads to deliberative decision making and sound clinical judgement
collaborating - ANSWER-strive for this one, parties set aside their own original goals
and work together for best outcomes, win/win situations, not always possible
common conflict resolution strategies - ANSWER-Compromising
Competing
Cooperating/accommodating
Smoothing
Avoiding
Collaborating
common delegation errors - ANSWER-Underdelegating
Overdelegating
Improper delegating
common sources of conflict - ANSWER-scarce resources, restructuring (new
leadership), poorly defined role expectations
