UPDATED ACTUAL Exam Questions and
CORRECT Answers
Three levels of management - CORRECT ANSWER - top managers, middle managers, first-
line managers
top management - CORRECT ANSWER - highest level of management, consisting of the
president and other key company executives who develop strategic plans
Middle Managers - CORRECT ANSWER - Supervisors, usually department heads (DON)
who direct line management
Line management - CORRECT ANSWER - Supervisors who direct line staff
Characteristics of leadership - CORRECT ANSWER - 1. Visibility
2. Decisiveness
3. Good listening
4. Communicate
5. Willing to help
6. Understanding
7. Goal oriented
8. Competitive
9. Knowledgeable
Elements of EQ - CORRECT ANSWER - self awareness, self regulation, motivation,
empathy, social skills