NAB RC/AL Leadership UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Leadership - CORRECT ANSWER - Process of influencing people while meeting
organizational requirements. Powerful driver to achieving organizational excellence and
obtaining quality service outcomes. Directing others. Drives performance through its influence
on organizational culture. Sets agenda, supports change and enhances communication.
Four Components of Leadership - CORRECT ANSWER - 1. Process
2. Involves influencing others
3. Occurs in groups
4. Involves attaining goals
Management - CORRECT ANSWER - Activities of planning, decision-making, organizing,
staffing, directing, and controlling.
Leadership Style - CORRECT ANSWER - Manner and approach of providing direction,
implementing plans, and motivating people.
Common Leadership Styles - CORRECT ANSWER - 1. Authoritarian
2. Participative
3. Laissez-faire
Authoritarian Leader - CORRECT ANSWER - Autocratic. Instructs and directs without input.
Participative - CORRECT ANSWER - Democratic. Includes one or more decision-making
process. Leader maintains final decision-making authority. Usually used when leader has part of
info and employees have other parts. Offers mutual benefit. Enhances decision-making process.
, Laissez-faire - CORRECT ANSWER - Free reign. Leader allows employees to make decision
but leader is responsible for decisions made. Used when employees are able to analyze situation
and determine what needs to be done and how to do it. Effective with motivated, and
knowledgeable employees, and with professional staff.
Manager - CORRECT ANSWER - In charge because of an official designation. Gets things
done through and with other people. Ensures that goals of facility are met. Are appointed but
never emergent.
Leader - CORRECT ANSWER - May be appointed but may also be emergent.
Authority - CORRECT ANSWER - Formal or official power of administrator to obtain the
compliance of working with him/her by using directives, communications, policies, and
objectives. Vested in organizational roles or positions.
Responsibility - CORRECT ANSWER - Obligation to of employee to perform the duty
assigned.
Span of Management - CORRECT ANSWER - Number of people any one person supervises
effectively.
As one moves down the managerial hierarchy... - CORRECT ANSWER - The span of
management generally increases
As one moves up the managerial hierarchy... - CORRECT ANSWER - The span of
management generally decreases
Staff - CORRECT ANSWER - Individual(s) who serve in an advisory capacity to
administrator.
ACTUAL Exam Questions and CORRECT
Answers
Leadership - CORRECT ANSWER - Process of influencing people while meeting
organizational requirements. Powerful driver to achieving organizational excellence and
obtaining quality service outcomes. Directing others. Drives performance through its influence
on organizational culture. Sets agenda, supports change and enhances communication.
Four Components of Leadership - CORRECT ANSWER - 1. Process
2. Involves influencing others
3. Occurs in groups
4. Involves attaining goals
Management - CORRECT ANSWER - Activities of planning, decision-making, organizing,
staffing, directing, and controlling.
Leadership Style - CORRECT ANSWER - Manner and approach of providing direction,
implementing plans, and motivating people.
Common Leadership Styles - CORRECT ANSWER - 1. Authoritarian
2. Participative
3. Laissez-faire
Authoritarian Leader - CORRECT ANSWER - Autocratic. Instructs and directs without input.
Participative - CORRECT ANSWER - Democratic. Includes one or more decision-making
process. Leader maintains final decision-making authority. Usually used when leader has part of
info and employees have other parts. Offers mutual benefit. Enhances decision-making process.
, Laissez-faire - CORRECT ANSWER - Free reign. Leader allows employees to make decision
but leader is responsible for decisions made. Used when employees are able to analyze situation
and determine what needs to be done and how to do it. Effective with motivated, and
knowledgeable employees, and with professional staff.
Manager - CORRECT ANSWER - In charge because of an official designation. Gets things
done through and with other people. Ensures that goals of facility are met. Are appointed but
never emergent.
Leader - CORRECT ANSWER - May be appointed but may also be emergent.
Authority - CORRECT ANSWER - Formal or official power of administrator to obtain the
compliance of working with him/her by using directives, communications, policies, and
objectives. Vested in organizational roles or positions.
Responsibility - CORRECT ANSWER - Obligation to of employee to perform the duty
assigned.
Span of Management - CORRECT ANSWER - Number of people any one person supervises
effectively.
As one moves down the managerial hierarchy... - CORRECT ANSWER - The span of
management generally increases
As one moves up the managerial hierarchy... - CORRECT ANSWER - The span of
management generally decreases
Staff - CORRECT ANSWER - Individual(s) who serve in an advisory capacity to
administrator.
