Leadership and Management NAB Exam
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Active Listening - CORRECT ANSWER - A type of listening in which the listener responds
both to the message and the feelings of the sender
Advisory Board - CORRECT ANSWER - One that is authorized to meet and advise regarding
organization of plans, programs, and management, but is not authorized to govern the
organization; not usually organized under authority of law
Articles of Incorporation - CORRECT ANSWER - The document required by the state that
shows incorporators, number of shares, addresses, name of agent, etc.
Board - CORRECT ANSWER - A committee of persons organized to advise, exercise
oversight, or control certain matters or to govern an organization. Those authorized to govern are
organized under authority of law
Bylaws - CORRECT ANSWER - Regulations, rules and laws adopted by an organization for
governing the board's activities
CASPER 3 - CORRECT ANSWER - Contains the compliance history of the facility
CASPER 4 - CORRECT ANSWER - Contains the demographic data for the facility
Certification - CORRECT ANSWER - The process of determining that a nursing facility
meets the federal standards for operation and the issuance of a certificate authorizing it to
participate under Medicare and/or Medicaid
CFR Code of Federal Regulations - CORRECT ANSWER - That describe procedures for
carrying out provisions of federal laws
, Charter - CORRECT ANSWER - This is another name for articles of incorporation
Civil Rights - CORRECT ANSWER - Rights that belong to every citizen of the state or
country, including rights of property, marriage, protection by the laws, freedom of contract, trial
by jury, and others
Closely Held Corporation - CORRECT ANSWER - A corporation in which a small number of
people, usually family members, own all the stock. There can be no more that 50 shareholders
CNA Registry - CORRECT ANSWER - A central registry each state must maintain that
includes information on all certified nurse aides in that state
Communication - CORRECT ANSWER - The exchange or interchange of ideas, information,
feelings, etc. with mutual understanding of what has been transmitted.
Conflict Resolution - CORRECT ANSWER - The act of helping employees and/or groups of
employees resolve differences, which may be adversely effecting their work
Consultant - CORRECT ANSWER - A professional under contract by the facility who brings
expertise in a given area and who advises, recommends, teaches, and problem-solves
Controlling - CORRECT ANSWER - The management function of measuring work
performance against original plans and corrective work errors
Coordination - CORRECT ANSWER - The art of getting people to work together toward a
common goal in spite of their differences in interest, effort, speed, work, or attitudes, etc.
Duty of Diligence - CORRECT ANSWER - The requirement that a partner, officer, board
member, or administrator must carry out his duties in good faith, with care and prudence, and in
a manner he believes to be in the best interest of the partnership or corporation
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Active Listening - CORRECT ANSWER - A type of listening in which the listener responds
both to the message and the feelings of the sender
Advisory Board - CORRECT ANSWER - One that is authorized to meet and advise regarding
organization of plans, programs, and management, but is not authorized to govern the
organization; not usually organized under authority of law
Articles of Incorporation - CORRECT ANSWER - The document required by the state that
shows incorporators, number of shares, addresses, name of agent, etc.
Board - CORRECT ANSWER - A committee of persons organized to advise, exercise
oversight, or control certain matters or to govern an organization. Those authorized to govern are
organized under authority of law
Bylaws - CORRECT ANSWER - Regulations, rules and laws adopted by an organization for
governing the board's activities
CASPER 3 - CORRECT ANSWER - Contains the compliance history of the facility
CASPER 4 - CORRECT ANSWER - Contains the demographic data for the facility
Certification - CORRECT ANSWER - The process of determining that a nursing facility
meets the federal standards for operation and the issuance of a certificate authorizing it to
participate under Medicare and/or Medicaid
CFR Code of Federal Regulations - CORRECT ANSWER - That describe procedures for
carrying out provisions of federal laws
, Charter - CORRECT ANSWER - This is another name for articles of incorporation
Civil Rights - CORRECT ANSWER - Rights that belong to every citizen of the state or
country, including rights of property, marriage, protection by the laws, freedom of contract, trial
by jury, and others
Closely Held Corporation - CORRECT ANSWER - A corporation in which a small number of
people, usually family members, own all the stock. There can be no more that 50 shareholders
CNA Registry - CORRECT ANSWER - A central registry each state must maintain that
includes information on all certified nurse aides in that state
Communication - CORRECT ANSWER - The exchange or interchange of ideas, information,
feelings, etc. with mutual understanding of what has been transmitted.
Conflict Resolution - CORRECT ANSWER - The act of helping employees and/or groups of
employees resolve differences, which may be adversely effecting their work
Consultant - CORRECT ANSWER - A professional under contract by the facility who brings
expertise in a given area and who advises, recommends, teaches, and problem-solves
Controlling - CORRECT ANSWER - The management function of measuring work
performance against original plans and corrective work errors
Coordination - CORRECT ANSWER - The art of getting people to work together toward a
common goal in spite of their differences in interest, effort, speed, work, or attitudes, etc.
Duty of Diligence - CORRECT ANSWER - The requirement that a partner, officer, board
member, or administrator must carry out his duties in good faith, with care and prudence, and in
a manner he believes to be in the best interest of the partnership or corporation
