Complete Solutions Graded A+
What kind of marketing focuses on getting clientele (aren't part of practice yet) - Answer: External
What percent of the monthly budget should be reserved for marketing - Answer: 2-3%
Clinics Struve to avoid high rates of employer turnover, which refers to what? - Answer: Replacement of
an employee with a new employee
In general prior to termination what should an employee be provided with - Answer: A verbal, written,
and final warning
Where is veterinary medicine in need? - Answer: Corporations, government agencies, universities,
universities, private clinical practice
Which is of these front offices is most likely to provide the most superior service to their
clientele/patients? - Answer: A clean areas with warm receptionists who are efficient
Front desk personnel (receptionists) are tasked with - Answer: All of these answers are correct
subcutaneous - Answer: Under the skin
What is the front desk - Answer: The reception area of the hospital where receptionists work
What does the prefix oto stand for - Answer: Ear
Medical records are - Answer: Property of the veterinary facility
A valid VCPR cannot occur without a veterinarian ___ examining an animal - Answer: Physically
, What type of schedule is maintained by a veterinarian seeing a total number of patients within a set
amount of time - Answer: Wave schedule
A new puppy exam will take about how long - Answer: 1 hour
When restocking clinic shelves how should inventory be organized - Answer: Place all open bottles
toward the front and unopened bottles towards the back
A list used to let the inventory manager know that a product or supply is getting low is called - Answer:
Order list
Which of the following is not an example of consumable product - Answer: Medications
Which hospital employee is responsible for tracking inventory - Answer: All team members
The quantity of medications and consumable supplies that a clinic keeps on hand is collectively called -
Answer: Inventory
All of the following require restocking except - Answer: Surgical instruments
Medical records in a records in a clinic are most commonly filed - Answer: Alphabetical from A to Z
Doctor and assistant notes in a medical records are organized - Answer: Reverse chronological order
(oldest date on bottom, current date on top)
Which of the following is an appropriate use of of electronics is a clinic environment - Answer: Carrying
phone in your because you work the night shift and need it in case of emergency
Patient Confidentiality is an important part of the veterinary medicine, which of the following is a
violation to patient confidentiality - Answer: Texting a photo a of a cute dog that came into the hospital
to your family