Complete Solutions Graded A+
What is the Hallmark of proper engineering decision? - Answer: Involves technical matters or affects
public health, safety or welfare
[T/F] The decision of whether to launch Challenger would be an appropriate opportunity to employ the
line-drawing technique. - Answer: True
Thiokol's reversal of the initial no-launch recommendation happened after... - Answer: The Rogers
Commission "concluded that the Thiokol Management reversed its position and recommended the
launch of 51-L, at the urging of Marshall and contrary to the views of its engineers in order to
accommodate a major customer."
What are the characteristics of a proper management decision? - Answer: Does not force Engineers to
make unacceptable compromises with their own technical or ethical standards
By testifying about the questionable process that led up to the decision to launch Challenger, Roger
Boisjoly was exercising which type of ethics? - Answer: Preventative
Organizational factors that contributed to the loss of the Columbia included: - Answer: Schedule
pressures
One factor in the foam shedding was the result of. - Answer: Defects resulting from a non-optimal
design, because the bipod structure and foam application processes were designed separately
The cause of Colombia's break up during re-entry was determined to be... - Answer: Hot gases entering a
breach in the wing leading edge and destroying the structural integrity of the wing
The term 'organizational culture' refers to the basic values, norms, beliefs and practices shared across
institutions within a profession. - Answer: False
,A situation in which individuals conform to the consensus around them at the expense of critical
thinking is called _____. - Answer: group think
Although foam strikes were below performance specifications for the shuttle, management convinced
themselves that past successes were an indication that a known defect would not cause problems,
instead of deciding the issue on the basis of testing and sound engineering analysis. This is an example
of... - Answer: Normalizing deviance
The purpose of the foam on the bipod ramp is... - Answer: To provide protection against the high
heating of exposed surfaces during ascent
By testifying about the questionable process that led up to the decision to launch Challenger, Roger
Boisjoly was exercising which type of ethics? - Answer: Preventative
Although foam strikes were below performance specifications for the shuttle, management convinced
themselves that past successes were an indication that a known defect would not cause problems,
instead of deciding the issue on the basis of testing and sound engineering analysis. This is an example
of... - Answer: Normalizing deviance
Which of the following operational changes were made after the loss of the Challenger? - Answer:
Management of the Space Shuttle program was moved from Johnson Space Center to NASA HQ in
Washington, DC
Establishment of an Office of Safety, Reliability, and Quality Assurance at NASA HQ
Which of the following was an attitude at NASA identified as a factor in the loss of the Columbia? -
Answer: NASA felt that it is alone in its ability to execute a program of human space flight, and didn't
readily accept constructive criticism such as the Rogers Commission report following the Challenger
disaster.
match the following statements to the corresponding concept that they exemplify: - Answer: Despite
being told to "put on [his] management hat," Roger Boisjoly maintained his view that it was unsafe to
launch Challenger in such cold conditions
Proper engineering decision
, Even though o-ring blowby and foam shedding were not included in the performance specifications for
the space shuttle, engineers began to accept the risk posed by these anomalies.
Normalizing deviance
The working environment at NASA encouraged a "can-do-attitude" that was resistant to constructive
criticism and critical thinking, even in the face of a disaster.
Groupthink
After the loss of Challenger, President Ronald Reagan announced that the shuttle program would "no
longer be in the business of launching private satellites," which ended the Air Force and intelligence
community's reliance on the shuttle to launch national security payloads.
Proper management decision
Thiokol's reversal of the initial no-launch recommendation happened after... - Answer: A phone call from
the Press Secretary of the President of the United States
A quick calculation was made of the costs of a delay
Pressure was applied by a Utah Senator
None of these <----
NASA threatened to terminate Thiokol's contract
The decision of whether to launch Challenger would be an appropriate opportunity to employ the line-
drawing technique. - Answer: True
After testifying that the decision-making process leading up to the launch of Challenger was flawed and
earning the label of a whistleblower, Roger Boisjoly was vindicated and afforded a high degree of
reverence from the aerospace industry. - Answer: False
[T/F] Although an overall majority of "teachers" involved in Milgram's experiment were willing to
administer painful shock to the "learners," gender, social class, and nationality appeared to play a
significant role in what types of people demonstrated this willingness. - Answer: False