MGT 300 Exam 1
1. planning, organizing, leading, controlling: four functions of management
2. planning: determining organizational goals and a means for achieving them
3. organizing: deciding where decisions will be made, who will do what jobs and
tasks, and who will work for whom in the company
4. leading: inspiring and motivating workers to work hard to achieve
organizational goals
5. controlling: monitoring progress toward goal achievement and taking
corrective action when needed
6. top manager: executives responsible for the overall direction of the
organization
7. top manager: manager responsible for creating a context for change
8. top manager: CEO, COO, CFO, CIO
9. top manager: manager who develops employees' commitment to and
ownership of company's performance
10. top manager: manager that creates a positive organizational culture through
language and actions
11. top manager: manager responsible for monitoring the business environment
12. middle manager: managers responsible for setting objectives consistent with
top management's goals and for planning and implementing subunit strategies for
achieving those objectives
13. middle manager: plant manager, regional manager, divisional manager
14. middle manager: manager who plans and allocates resources to meet
objectives
15. middle manager: manager who coordinates and links groups, departments,
and divisions
1/7
, 16. middle manager: manager who monitors and manages subunits and
individual managers
17. first-line manager: managers woo train and supervise the performance of
nonmanagerial employees who are directly responsible for producing the
company's products or services
18. first-line manager: office manager, shift supervisor, department manager
19. first-line manager: manager who teaches entry-level employees how to do
their jobs
20. first-line manager: manager who encourages, monitors, and rewards
employees' performance
21. first-line manager: manager who makes detailed schedules and operating
plans
22. team leader: managers responsible for facilitation team activities toward
accomplishing a goal
23 team leader: manager who helps team members plan and schedule work,
learn to solve problems, and work efficiently with each other
24. team leader: manager who manages internal and external relationships
25. their job was to exercise formal authority and manage tasks: initially,
managers believed...
26. were surprised by pace and workload and realized subordinates wanted
help solving problems they couldn't solve: after 6 months, managers...
27. realized that people management is most important: after 1 year,
managers...
28. availability of power enabled low-paid, unskilled labor to replace high-
paid skilled artisans and jobs were carried out in large, formal
organizational rather than fields, homes, or small shops: we need
managers today because during the Industrial Revolution...
29. Frederick Taylor: who is the father of scientific management?
30. motion study; typically yielded production increase of 25-300%: what did
Frank and Lillian Galbreth come up with? how did it change production?
2/7
1. planning, organizing, leading, controlling: four functions of management
2. planning: determining organizational goals and a means for achieving them
3. organizing: deciding where decisions will be made, who will do what jobs and
tasks, and who will work for whom in the company
4. leading: inspiring and motivating workers to work hard to achieve
organizational goals
5. controlling: monitoring progress toward goal achievement and taking
corrective action when needed
6. top manager: executives responsible for the overall direction of the
organization
7. top manager: manager responsible for creating a context for change
8. top manager: CEO, COO, CFO, CIO
9. top manager: manager who develops employees' commitment to and
ownership of company's performance
10. top manager: manager that creates a positive organizational culture through
language and actions
11. top manager: manager responsible for monitoring the business environment
12. middle manager: managers responsible for setting objectives consistent with
top management's goals and for planning and implementing subunit strategies for
achieving those objectives
13. middle manager: plant manager, regional manager, divisional manager
14. middle manager: manager who plans and allocates resources to meet
objectives
15. middle manager: manager who coordinates and links groups, departments,
and divisions
1/7
, 16. middle manager: manager who monitors and manages subunits and
individual managers
17. first-line manager: managers woo train and supervise the performance of
nonmanagerial employees who are directly responsible for producing the
company's products or services
18. first-line manager: office manager, shift supervisor, department manager
19. first-line manager: manager who teaches entry-level employees how to do
their jobs
20. first-line manager: manager who encourages, monitors, and rewards
employees' performance
21. first-line manager: manager who makes detailed schedules and operating
plans
22. team leader: managers responsible for facilitation team activities toward
accomplishing a goal
23 team leader: manager who helps team members plan and schedule work,
learn to solve problems, and work efficiently with each other
24. team leader: manager who manages internal and external relationships
25. their job was to exercise formal authority and manage tasks: initially,
managers believed...
26. were surprised by pace and workload and realized subordinates wanted
help solving problems they couldn't solve: after 6 months, managers...
27. realized that people management is most important: after 1 year,
managers...
28. availability of power enabled low-paid, unskilled labor to replace high-
paid skilled artisans and jobs were carried out in large, formal
organizational rather than fields, homes, or small shops: we need
managers today because during the Industrial Revolution...
29. Frederick Taylor: who is the father of scientific management?
30. motion study; typically yielded production increase of 25-300%: what did
Frank and Lillian Galbreth come up with? how did it change production?
2/7
