Test Bank for Organizational Behavior An Experiential Approach 8th Edition
By Joyce Kolb Rubin Turner (All Chapters Arranged Reverse: 22-1)
Chapter 22
MANAGING CHANGE
Workbook Exam and Review Questions
Multiple Choice Questions
1. Which of the following is not a recommended characteristic of change
announcements?
a. be brief and concise
b. identify key things that will not be changing
c. appeal to the heart and emotions as well as the mind
d. predict some negative aspects that people should anticipate
e. all of the above are recommended characteristics (Easy; p. 642)
2. The smallest number of people and/or groups who must be committed to a change for
it to occur is called _____.
a. sponsorship size
b. sponsorship mass
c. critical mass (Easy; p. 636)
d. change mass
e. constant mass
3. What is the first step in the change process?
a. developing a shared vision
b. forming a guiding coalition
c. analyzing potential resistance to change
d. determining the need for change (Easy; p. 637)
e. none of the above
4. C = (D x S x P) > X is a formula for determining the readiness for change where P
stands for _____.
a. number of people to change
b. number of processes to change
c. a practical plan for achieving the desired end state (Easy; p. 638)
d. number of people to remain constant
e. none of the above
5. Which of the following is not part of the manager’s role in the change process,
according to Beer et al.?
a. mobilize commitment to change through joint diagnosis of business problems
b. announce your personal vision for the change along with your
implementation plan (Moderate; p. 643)
c. institutionalize revitalization through formal policies, systems, and structures
d. monitor and adjust strategies in response to problems in the change process
e. spread revitalization to all departments without pushing it from the top
5
,6. A system-wide process of data collection, diagnosis, action, planning, intervention,
and evaluation aimed at enhancing organizational fit, problem solving, effectiveness,
health, and self-renewal is known as _____.
a. organizational change
b. organizational behavior
c. organizational development (Moderate; p. 648)
d. organizational transformation
e. none of the above
7. Which of the following statements about change is not true?
a. change is simple if you follow the steps chronologically in the change process.
(challenging; p. 636, 649, 657)
b. trust is an important aspect of any change effort.
c. changes often upset the political system in organizations.
d. cultures vary in terms of their comfort with change.
e. all of the above
8. The members of the guiding coalition should have which of the following
characteristics?
a. expertise
b. power
c. respected reputation
d. good relations
e. all of the above (Easy; 640-641)
True or False Questions
9. Change can be referred to as event or a managerial edict. _____ True or _____ False?
Why?
False. Change is a process rather than an event or a managerial edict.
(Easy; 637)
10. Creative tension, results from perceiving the gap between the ideal situation and an
honest appraisal of its current reality. _____ True or _____ False? Why?
True. This is accurate. This gap motivates people to work toward the ideal.
(Easy; p. 639)
Short Answer Questions
11. _____ change is linear, continuous, and targeted at fixing or modifying problems or
procedures.
(Incremental; Easy; p. 636)
6
,12. _____ change is radical, discontinuous, multidimensional, and multilevel, and
modifies the fundamental structure, systems, orientation, and strategies of the
organization.
(Transformational; Easy; p. 636)
13. _____ are people who act as catalysts and assume the responsibility for managing
change activities.
(Change agents; Easy; p. 642)
14. According to Tichy, what are the three roles of transformational leaders?
Envisioning
Energizing
Enabling
(Moderate; p. 643)
15. What is the positive contribution of resistance to change?
Resistance helps us perceive the potential problems of a planned change and ensures
that plans for change and their ultimate consequences are thought through carefully.
(Moderate; p. 643)
16. List three tactics for dealing with resistance to change that are most likely to result in
commitment to change rather than compliance.
Education and communication
Participation and involvement
Facilitation and support
(Moderate; p. 647)
17. _____ is a good example of a program that was treated like a fad in some companies
and later dropped, while it produced—and is still producing-impressive results at
other organizations.
(TQM–Total Quality Management; Moderate; p. 651)
Essay Questions
18. Describe 4 ways to increase the sense that change is urgently needed.
Create a crisis
Eliminate obvious examples of excess
Set targets that can’t be reached by doing business as usual
Share more information with employees
Insist that people talk with unsatisfied customers, suppliers, and shareholders
Put more honest discussions of the problems in company publications and
management speeches
(Moderate; p. 640)
7
, 19. Describe the three-step process of change as defined by Lewin.
Unfreezing is a stage accompanied by stress, tension, and a strong felt need for
change. Moving is a stage when old ways of behavior are relinquished and new
behaviors, values, and attitudes are tested. Refreezing is the stage when new behavior
is either reinforced, internalized, and institutionalized or rejected and abandoned.
(Moderate; p. 637)
20. List three reasons why people resist change.
Inadequate change goal
Inadequate process
Personal resistance
Political resistance
Systemic resistance
(Moderate; p. 646)
21. List three recommendations for making change stick that were identified by Kotter
and Cohen.
Use new employee orientation to inculcate recruits with new values and inspire
them
Promote people who act according to the new norms into influential and visible
positions
Continually tell stories about the new change, what it does, and why it succeeds
Ensure continuity of results and behavior that help a new culture grow
(Moderate; p. 645)
8
By Joyce Kolb Rubin Turner (All Chapters Arranged Reverse: 22-1)
Chapter 22
MANAGING CHANGE
Workbook Exam and Review Questions
Multiple Choice Questions
1. Which of the following is not a recommended characteristic of change
announcements?
a. be brief and concise
b. identify key things that will not be changing
c. appeal to the heart and emotions as well as the mind
d. predict some negative aspects that people should anticipate
e. all of the above are recommended characteristics (Easy; p. 642)
2. The smallest number of people and/or groups who must be committed to a change for
it to occur is called _____.
a. sponsorship size
b. sponsorship mass
c. critical mass (Easy; p. 636)
d. change mass
e. constant mass
3. What is the first step in the change process?
a. developing a shared vision
b. forming a guiding coalition
c. analyzing potential resistance to change
d. determining the need for change (Easy; p. 637)
e. none of the above
4. C = (D x S x P) > X is a formula for determining the readiness for change where P
stands for _____.
a. number of people to change
b. number of processes to change
c. a practical plan for achieving the desired end state (Easy; p. 638)
d. number of people to remain constant
e. none of the above
5. Which of the following is not part of the manager’s role in the change process,
according to Beer et al.?
a. mobilize commitment to change through joint diagnosis of business problems
b. announce your personal vision for the change along with your
implementation plan (Moderate; p. 643)
c. institutionalize revitalization through formal policies, systems, and structures
d. monitor and adjust strategies in response to problems in the change process
e. spread revitalization to all departments without pushing it from the top
5
,6. A system-wide process of data collection, diagnosis, action, planning, intervention,
and evaluation aimed at enhancing organizational fit, problem solving, effectiveness,
health, and self-renewal is known as _____.
a. organizational change
b. organizational behavior
c. organizational development (Moderate; p. 648)
d. organizational transformation
e. none of the above
7. Which of the following statements about change is not true?
a. change is simple if you follow the steps chronologically in the change process.
(challenging; p. 636, 649, 657)
b. trust is an important aspect of any change effort.
c. changes often upset the political system in organizations.
d. cultures vary in terms of their comfort with change.
e. all of the above
8. The members of the guiding coalition should have which of the following
characteristics?
a. expertise
b. power
c. respected reputation
d. good relations
e. all of the above (Easy; 640-641)
True or False Questions
9. Change can be referred to as event or a managerial edict. _____ True or _____ False?
Why?
False. Change is a process rather than an event or a managerial edict.
(Easy; 637)
10. Creative tension, results from perceiving the gap between the ideal situation and an
honest appraisal of its current reality. _____ True or _____ False? Why?
True. This is accurate. This gap motivates people to work toward the ideal.
(Easy; p. 639)
Short Answer Questions
11. _____ change is linear, continuous, and targeted at fixing or modifying problems or
procedures.
(Incremental; Easy; p. 636)
6
,12. _____ change is radical, discontinuous, multidimensional, and multilevel, and
modifies the fundamental structure, systems, orientation, and strategies of the
organization.
(Transformational; Easy; p. 636)
13. _____ are people who act as catalysts and assume the responsibility for managing
change activities.
(Change agents; Easy; p. 642)
14. According to Tichy, what are the three roles of transformational leaders?
Envisioning
Energizing
Enabling
(Moderate; p. 643)
15. What is the positive contribution of resistance to change?
Resistance helps us perceive the potential problems of a planned change and ensures
that plans for change and their ultimate consequences are thought through carefully.
(Moderate; p. 643)
16. List three tactics for dealing with resistance to change that are most likely to result in
commitment to change rather than compliance.
Education and communication
Participation and involvement
Facilitation and support
(Moderate; p. 647)
17. _____ is a good example of a program that was treated like a fad in some companies
and later dropped, while it produced—and is still producing-impressive results at
other organizations.
(TQM–Total Quality Management; Moderate; p. 651)
Essay Questions
18. Describe 4 ways to increase the sense that change is urgently needed.
Create a crisis
Eliminate obvious examples of excess
Set targets that can’t be reached by doing business as usual
Share more information with employees
Insist that people talk with unsatisfied customers, suppliers, and shareholders
Put more honest discussions of the problems in company publications and
management speeches
(Moderate; p. 640)
7
, 19. Describe the three-step process of change as defined by Lewin.
Unfreezing is a stage accompanied by stress, tension, and a strong felt need for
change. Moving is a stage when old ways of behavior are relinquished and new
behaviors, values, and attitudes are tested. Refreezing is the stage when new behavior
is either reinforced, internalized, and institutionalized or rejected and abandoned.
(Moderate; p. 637)
20. List three reasons why people resist change.
Inadequate change goal
Inadequate process
Personal resistance
Political resistance
Systemic resistance
(Moderate; p. 646)
21. List three recommendations for making change stick that were identified by Kotter
and Cohen.
Use new employee orientation to inculcate recruits with new values and inspire
them
Promote people who act according to the new norms into influential and visible
positions
Continually tell stories about the new change, what it does, and why it succeeds
Ensure continuity of results and behavior that help a new culture grow
(Moderate; p. 645)
8
