BUS 2090|WGU D082 EMOTIONAL AND CULTURAL INTELLIGENCE EXAM 2025
WITH 100% ACCURATE SOLUTIONS
Emotional Intelligence - CORRECT -The ability to be aware, manage, and express
your emotions; the ability to handle relationships thoughtfully and empathetically
Empathy - CORRECT -The ability to understand and share the feelings of another
person
Cognitive intelligence - CORRECT -A mental capacity that includes processing
information, reasoning, problem solving, thinking abstractly, comprehending complex ideas, and
learning from experience
Emotional self awareness - CORRECT -The ability to know yourself and understand
your feelings
A company initiates a recycling campaign on its campus. After watching an employee toss
recyclable materials into the trash, a manager speaks to the employee and explains that
everyone must do their part to reduce the impact of waste on the environment. The manager
then expresses appreciation for the employee's contribution to a clean and sustainable campus
Which domain of emotional intelligence is the manager using? - CORRECT -
Relationship management
An employee has been getting behind in work and seems distracted, so the manager stopped by
to talk. The manager was going to make it clear that the team needed to put forth more effort.
When the conversation started, the manager found out the reason for the lack of productivity
was because the employee had recently lost a family member. After learning this, the manager
changed their approach and asked how the team could help during this difficult time.
Which domain of emotional intelligence is being displayed by this manager? -
CORRECT -Demonstrate the ability to use empathy skills to resolve conflicts
, An irate customer approaches the customer service counter at a store and complains loudly
about a missing part in a product. The associate understands that the customer is upset and
purposefully does not respond in anger or let emotions take over. The associate speaks with the
manager to process a refund.
Which part of the emotional intelligence (EI) process is being used by this associate to resolve
the situation? - CORRECT -Engaging and detaching from an emotional state with the
customer
An individual is confident in understanding their own emotions but is still learning how best to
interact with coworkers to persuade them to a personal point of view.
Which emotional intelligence (EI) skill assists with reaching this goal? - CORRECT -
Perceiving how others feel
Emotional intelligence - CORRECT -comprised of four domains: self-awareness, self-
management, social awareness, and relationship management
IQ - CORRECT -a measure of cognitive abilities
EQ - CORRECT -a measure of emotional intelligence
A manager is reviewing this list of questions:
Are you able to adapt to a change in circumstances or people?
How goal-oriented are you?
How optimistic are you?
Which component of emotional intelligence is addressed by this list? - CORRECT -
Self-management
WITH 100% ACCURATE SOLUTIONS
Emotional Intelligence - CORRECT -The ability to be aware, manage, and express
your emotions; the ability to handle relationships thoughtfully and empathetically
Empathy - CORRECT -The ability to understand and share the feelings of another
person
Cognitive intelligence - CORRECT -A mental capacity that includes processing
information, reasoning, problem solving, thinking abstractly, comprehending complex ideas, and
learning from experience
Emotional self awareness - CORRECT -The ability to know yourself and understand
your feelings
A company initiates a recycling campaign on its campus. After watching an employee toss
recyclable materials into the trash, a manager speaks to the employee and explains that
everyone must do their part to reduce the impact of waste on the environment. The manager
then expresses appreciation for the employee's contribution to a clean and sustainable campus
Which domain of emotional intelligence is the manager using? - CORRECT -
Relationship management
An employee has been getting behind in work and seems distracted, so the manager stopped by
to talk. The manager was going to make it clear that the team needed to put forth more effort.
When the conversation started, the manager found out the reason for the lack of productivity
was because the employee had recently lost a family member. After learning this, the manager
changed their approach and asked how the team could help during this difficult time.
Which domain of emotional intelligence is being displayed by this manager? -
CORRECT -Demonstrate the ability to use empathy skills to resolve conflicts
, An irate customer approaches the customer service counter at a store and complains loudly
about a missing part in a product. The associate understands that the customer is upset and
purposefully does not respond in anger or let emotions take over. The associate speaks with the
manager to process a refund.
Which part of the emotional intelligence (EI) process is being used by this associate to resolve
the situation? - CORRECT -Engaging and detaching from an emotional state with the
customer
An individual is confident in understanding their own emotions but is still learning how best to
interact with coworkers to persuade them to a personal point of view.
Which emotional intelligence (EI) skill assists with reaching this goal? - CORRECT -
Perceiving how others feel
Emotional intelligence - CORRECT -comprised of four domains: self-awareness, self-
management, social awareness, and relationship management
IQ - CORRECT -a measure of cognitive abilities
EQ - CORRECT -a measure of emotional intelligence
A manager is reviewing this list of questions:
Are you able to adapt to a change in circumstances or people?
How goal-oriented are you?
How optimistic are you?
Which component of emotional intelligence is addressed by this list? - CORRECT -
Self-management
