SCM 413 EXAM 1 QUESTIONS AND
CORRECT ANSWERS
Supply chain synchronization attempts to achieve which of the following? ANSW✅✅Coordinate
multiple firms activities across the supply chain.
Performance cycles contain which of the following? ANSW✅✅inputs and outputs
On-time delivery is an aspect of a firm's performance in ______.
A) availability
B) operational performance
C) malfunction recovery
D) speed ANSW✅✅speed
In general, offering consumers higher levels of service output in terms of greater spatial convenience
or product variety ______.
A) has little impact on logistics and distribution cost
B) results in lower logistics and distribution cost
C) results in higher logistics and distribution cost
D) does not impact supply chain configuration ANSW✅✅results in higher logistics and distribution
cost
which is not a basic element of logistics service?
A) Product stability.
B) Service reliability.
C) Product availability.
D) Operational performance. ANSW✅✅product stability
Micromarketing or one-to-one marketing ANSW✅✅recognizes that each individual customer may
indeed have unique requirements
, When a transaction proceeds through every step of the order management process without fault,
exception handling, or intervention, this is known as ______.
A) customer service
B) a perfect order
C) an established supply chain ANSW✅✅a perfect order
In Terry Esper's TedX video from Ohios State University, he concluded by saying that logistics can
give someone ________.
A) Better income
B) Fear
C) Confidence
D) Dignity ANSW✅✅Dignity
Discrepancy in space ANSW✅✅refers to the fact that the location of production activities and
location of consumption are seldom the same
Discrepancy in time ANSW✅✅refers to the difference in timing between production and
consumption
Discrepancy in quantity and assortment ANSW✅✅refers to the mismatch between customer
demand and manufacturing supply
Spatial convenience ANSW✅✅the amount of shopping time and effort will be required on the
part of the customer
Lot size ANSW✅✅the number of units to be purchased in each transaction
Waiting time ANSW✅✅the amount of time the customer must wait between ordering and
receiving products
Product variety and assortment ANSW✅✅differs by supply chain:
Supermarkets may have over 35,000 items on the shelves
Warehouse stores generally stock 8,000 to 10,000 items with only one brand and size of an item
CORRECT ANSWERS
Supply chain synchronization attempts to achieve which of the following? ANSW✅✅Coordinate
multiple firms activities across the supply chain.
Performance cycles contain which of the following? ANSW✅✅inputs and outputs
On-time delivery is an aspect of a firm's performance in ______.
A) availability
B) operational performance
C) malfunction recovery
D) speed ANSW✅✅speed
In general, offering consumers higher levels of service output in terms of greater spatial convenience
or product variety ______.
A) has little impact on logistics and distribution cost
B) results in lower logistics and distribution cost
C) results in higher logistics and distribution cost
D) does not impact supply chain configuration ANSW✅✅results in higher logistics and distribution
cost
which is not a basic element of logistics service?
A) Product stability.
B) Service reliability.
C) Product availability.
D) Operational performance. ANSW✅✅product stability
Micromarketing or one-to-one marketing ANSW✅✅recognizes that each individual customer may
indeed have unique requirements
, When a transaction proceeds through every step of the order management process without fault,
exception handling, or intervention, this is known as ______.
A) customer service
B) a perfect order
C) an established supply chain ANSW✅✅a perfect order
In Terry Esper's TedX video from Ohios State University, he concluded by saying that logistics can
give someone ________.
A) Better income
B) Fear
C) Confidence
D) Dignity ANSW✅✅Dignity
Discrepancy in space ANSW✅✅refers to the fact that the location of production activities and
location of consumption are seldom the same
Discrepancy in time ANSW✅✅refers to the difference in timing between production and
consumption
Discrepancy in quantity and assortment ANSW✅✅refers to the mismatch between customer
demand and manufacturing supply
Spatial convenience ANSW✅✅the amount of shopping time and effort will be required on the
part of the customer
Lot size ANSW✅✅the number of units to be purchased in each transaction
Waiting time ANSW✅✅the amount of time the customer must wait between ordering and
receiving products
Product variety and assortment ANSW✅✅differs by supply chain:
Supermarkets may have over 35,000 items on the shelves
Warehouse stores generally stock 8,000 to 10,000 items with only one brand and size of an item
