FLETC BOP Final Exam: Questions With In-Depth
Solutions
What responsibilities do correctional workers have to keep conflicts from
escalating? Right Ans - Intervene, take responsibility for resolving the
situation,
Get both sides of the story
What are the four main points to remember about communicating attention
while you listen? Right Ans - Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Your overall body language makes a big difference and encouraging someone
to talk to you what are some key things to remember? Right Ans - Sit or
lean forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding Right Ans - Paraphrasing and
reflecting
When does paraphrasing occur? Right Ans - During the convo
When does summarizing occur? Right Ans - At the end of the conversation
What is paraphrasing? Right Ans - Rephrasing the message in your own
words
What is reflecting? Right Ans - Deals with emotions
What is probing? Right Ans - Way to go about getting information from
someone
What are the do's in probing? Right Ans - Identify an area that needs to be
explored further
Use open ended questions and statements to probe for additional information
, What is summarizing? Right Ans - A brief statement highlighting the main
points of discussion in feeding them back to the other party for clarification
What are the steps on how to obtain closure? Right Ans - Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns? Right Ans - How a person typically ask and
interacts with others
What are the four types of inmates? Right Ans - Predatory
Average
Weak
Psychologically disturbed
Describe the predatory inmate. Right Ans - Lacks a conscience rarely feel
the emotion has an inflated view of himself he is restless and easily bored
openly aggressive and confrontational generally feels hostile towards
authority
Describe a weak inmate. Right Ans - Basically rational and has normal
social values and morals difficulty keeping himself from being flooded by
extreme negative emotions often unstable and unreliable and exhibits
exceptionally poor judgment in problem-solving predatory inmates focus on
the weak
Describe an average inmate. Right Ans - "Good" inmate
What are the four conditions which lead to hostage situations? Right Ans -
Crime in progress
Riot or mob action
inmate grievance
Individual action
Solutions
What responsibilities do correctional workers have to keep conflicts from
escalating? Right Ans - Intervene, take responsibility for resolving the
situation,
Get both sides of the story
What are the four main points to remember about communicating attention
while you listen? Right Ans - Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Your overall body language makes a big difference and encouraging someone
to talk to you what are some key things to remember? Right Ans - Sit or
lean forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding Right Ans - Paraphrasing and
reflecting
When does paraphrasing occur? Right Ans - During the convo
When does summarizing occur? Right Ans - At the end of the conversation
What is paraphrasing? Right Ans - Rephrasing the message in your own
words
What is reflecting? Right Ans - Deals with emotions
What is probing? Right Ans - Way to go about getting information from
someone
What are the do's in probing? Right Ans - Identify an area that needs to be
explored further
Use open ended questions and statements to probe for additional information
, What is summarizing? Right Ans - A brief statement highlighting the main
points of discussion in feeding them back to the other party for clarification
What are the steps on how to obtain closure? Right Ans - Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns? Right Ans - How a person typically ask and
interacts with others
What are the four types of inmates? Right Ans - Predatory
Average
Weak
Psychologically disturbed
Describe the predatory inmate. Right Ans - Lacks a conscience rarely feel
the emotion has an inflated view of himself he is restless and easily bored
openly aggressive and confrontational generally feels hostile towards
authority
Describe a weak inmate. Right Ans - Basically rational and has normal
social values and morals difficulty keeping himself from being flooded by
extreme negative emotions often unstable and unreliable and exhibits
exceptionally poor judgment in problem-solving predatory inmates focus on
the weak
Describe an average inmate. Right Ans - "Good" inmate
What are the four conditions which lead to hostage situations? Right Ans -
Crime in progress
Riot or mob action
inmate grievance
Individual action
