USPS VIRTUAL ASSESSMENT 475 QUESTIONS
WITH CORRECT ANSWERS 2025
AYcustomerYcomplainsYthatYsheYspentY30YminutesYwithYoneYofYyourYfellowYemployeesYwhoYcouldYn
otYfindYtheYtrackingYinformationYforYherYUSYPSYpackageYevenYthoughYsheYprovideYhimYwithYaYtracki
ngYnumberY-YCORRECTYANSWERY-
Best:YApologizeYandYaskYherYforYtheYtrackingYnumberYretrieveYtheYrelevantYinformationYtoYseeYifYth
ere'sYanythingYelseYsheYneeds
Worst:YapologizeYandYexplainYthatYyourYfellowYemployeeYisYnewYandYthereforeYanYexperienceYwithY
suchYaYrequest
YourYfellowYpostalYemployeeYmadeYseveralYerrorsYwhatYyouYhadYtoYamendYslowingYdownYtheYprod
uctivityYofYyourYworkYyouYsuspectYthisYisYdueYtoYherYstrugglingYwithYtheYnewYworkYproceduresYRec
entlyYintroducedYbyYyourYpostmasterY-YCORRECTYANSWERY-
Best:YPointYoutYherYmistakesYandYdemonstratedYaccurateYwayYtoYcompleteYherYworkYforYtheYnewYp
rocedures
Worst:YinformYtheYpostmasterYofYtheYsituationYsuggestedYnewYproceduresYbeYdismissedYasYthisYisYs
lowingYdownYyourYworkYproductivity
AYcustomerYisYupsetYasYsheYpurchasedYaYspecificYstationaryYsetYthatYherYdaughterYwantedYasYaYgiftYf
orYherYbirthdayYwhichYisYtodayYsheYlaterYrealizedYtheYpenYisYmissingYfromYtheYsetYandYsheYnowYwan
tsYtoYexchangeYitYforYtheYsameYcompleteYSetYwhichYunfortunatelyYisYoutYofYstockY-
YCORRECTYANSWERY-
Best:YLocateYanotherYpostYofficeYthatYhasYaYspecificYsetYandYtellYherYthatYsheYcanYgetYitYthere
Worst:YsuggestYthatYsheYmakeYanYofficialYcomplaintYthatYyouYwillYpassYonYtoYyourYpostmaster
YouYhaveYreceivedYaYlargeYdeliveryYofYnewYshippingYsuppliesYandYhaveYbeenYaskedYtoYfinishYstackin
gYthemYonYtheYshelvesYbyYlunchtimeYwhileYstackingYyouYnoticeYthatYyourYfellowYpostalYemployeeYis
YstrugglingYwithYtheYcustomersYrequestY-YCORRECTYANSWERY-
WITH CORRECT ANSWERS 2025
AYcustomerYcomplainsYthatYsheYspentY30YminutesYwithYoneYofYyourYfellowYemployeesYwhoYcouldYn
otYfindYtheYtrackingYinformationYforYherYUSYPSYpackageYevenYthoughYsheYprovideYhimYwithYaYtracki
ngYnumberY-YCORRECTYANSWERY-
Best:YApologizeYandYaskYherYforYtheYtrackingYnumberYretrieveYtheYrelevantYinformationYtoYseeYifYth
ere'sYanythingYelseYsheYneeds
Worst:YapologizeYandYexplainYthatYyourYfellowYemployeeYisYnewYandYthereforeYanYexperienceYwithY
suchYaYrequest
YourYfellowYpostalYemployeeYmadeYseveralYerrorsYwhatYyouYhadYtoYamendYslowingYdownYtheYprod
uctivityYofYyourYworkYyouYsuspectYthisYisYdueYtoYherYstrugglingYwithYtheYnewYworkYproceduresYRec
entlyYintroducedYbyYyourYpostmasterY-YCORRECTYANSWERY-
Best:YPointYoutYherYmistakesYandYdemonstratedYaccurateYwayYtoYcompleteYherYworkYforYtheYnewYp
rocedures
Worst:YinformYtheYpostmasterYofYtheYsituationYsuggestedYnewYproceduresYbeYdismissedYasYthisYisYs
lowingYdownYyourYworkYproductivity
AYcustomerYisYupsetYasYsheYpurchasedYaYspecificYstationaryYsetYthatYherYdaughterYwantedYasYaYgiftYf
orYherYbirthdayYwhichYisYtodayYsheYlaterYrealizedYtheYpenYisYmissingYfromYtheYsetYandYsheYnowYwan
tsYtoYexchangeYitYforYtheYsameYcompleteYSetYwhichYunfortunatelyYisYoutYofYstockY-
YCORRECTYANSWERY-
Best:YLocateYanotherYpostYofficeYthatYhasYaYspecificYsetYandYtellYherYthatYsheYcanYgetYitYthere
Worst:YsuggestYthatYsheYmakeYanYofficialYcomplaintYthatYyouYwillYpassYonYtoYyourYpostmaster
YouYhaveYreceivedYaYlargeYdeliveryYofYnewYshippingYsuppliesYandYhaveYbeenYaskedYtoYfinishYstackin
gYthemYonYtheYshelvesYbyYlunchtimeYwhileYstackingYyouYnoticeYthatYyourYfellowYpostalYemployeeYis
YstrugglingYwithYtheYcustomersYrequestY-YCORRECTYANSWERY-