Exam | Questions and Correct Answers
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Describe ways to determine the scope of effort required during the first
step of any large-scale project.
- Correct Answer –
Just Do It
This involves running the process/project through from start to finish. It
can include a single person or small team and can be completed in less
than a day.
Rapid Improvement Event (RIE)
A more intensive scope of effort that typically comprises a small team
and can be accomplished in less than a week.
Improvement Project
This is a temporary or short-term endeavor designed to improve a
process, resulting in improved performance in a key performance area.
Explain how to compare results against the baseline and targets.
- Correct Answer - you should revisit the data you analyzed in Steps 1 &
2 and the improvement targets from Step 3 to validate that your process
is improving. Comparing your baseline data or targets to your results will
, let you know if you are on the right track or if you need to re-evaluate the
countermeasures you implemented.
Describe the tools utilized to break down problems and identify
performance gaps.
- Correct Answer - Key Performance Indicators (KPIs)
A quantifiable measure used to evaluate the success of an organization,
employee, etc. in meeting objectives for performance.
Bottleneck Analysis
A lean management tool that looks at areas within a process that cause
the workflow to become backed up where workloads exceed capacity or
throughput.
Describe the six characteristics of well-defined metrics.
- Correct Answer - Balanced, Specific, Measurable, Attainable, Results
Focused, and Timely (B-SMART) criteria.
Describe the eight types of waste.
- Correct Answer - Anything in a process that is not required. This
includes defects, overproduction, waiting, unused talent, transportation,
inventory, motion, and extra-processing.