NPLQ Course UPDATED Exam Questions
and CORRECT Answers
Name 5 attributes of a lifeguard: - CORRECT ANSWER - Strong communicator, Team
player, Able to lead, Anticipate problems, extremely observant, quick thinker, able to stay clam,
good with people, have a positive attitude.
What is the role of a Lifeguard? - CORRECT ANSWER - The role of a lifeguard on
poolside is to maintain a safe and healthy environment for swimmers.
Within health and safety laws, give one reason for a lifeguard: - CORRECT ANSWER -
Take Reasonable care of the health and safety of themselves and others.
Co-operate with their employees and carry out their responsibilities.
Immediately report any loss of, or obvious defect, in any personal protective equipment issued
by their employer.
Within health and safety laws, give one reason for an Employer: - CORRECT ANSWER -
Protect the health, safety and welfare of their employees at work, and also members of the public
using their premises.
Provide good info, instruction, training and supervision to enable employees to work safely.
What is COSHH? - CORRECT ANSWER - Control Of Substances Hazardous to Health
What is PPE? - CORRECT ANSWER - Personal Protection Equipment
Why is teamwork essential? - CORRECT ANSWER - Because a team is more effective
than one person.
Why should lifeguards wear uniforms? - CORRECT ANSWER - So that they are easily
recognised.
, How would you deal with a customer complaint? - CORRECT ANSWER - Listen without
interrupting, ask questions, be sympathetic but not patronising, explain the action you are going
to take.
Give 5 examples of poor or unprofessional lifeguard activity: - CORRECT ANSWER -
Talking to other lifeguards/ staff unnecessarily.
Coming into work tired/ hungover.
Lack of respect for customers/ staff.
Being distracted.
Using phones/ other devices.
Why is ongoing training important? - CORRECT ANSWER - Because you maintain
knowledge/ understanding and up to date with any new features.
What does PSOP consist of? - CORRECT ANSWER - It consists of NOP and EAP.
What is a PSOP? - CORRECT ANSWER - A PSOP is a procedure put in place by
operators to comply with legal obligations.
Give 4 headings you may find in NOP: - CORRECT ANSWER - Details of the pool -
dimensions/ depths.
Potential of risk.
Dealing with public.
Systems of work.
What does NOP mean? - CORRECT ANSWER - Normal Operating Plan- giving a
detailed description of the day to day operation of the pools.
what is an EAP? - CORRECT ANSWER - An EAP is an Emergency Action Plan - action
to be taken in the event of a foreseeable emergency.
and CORRECT Answers
Name 5 attributes of a lifeguard: - CORRECT ANSWER - Strong communicator, Team
player, Able to lead, Anticipate problems, extremely observant, quick thinker, able to stay clam,
good with people, have a positive attitude.
What is the role of a Lifeguard? - CORRECT ANSWER - The role of a lifeguard on
poolside is to maintain a safe and healthy environment for swimmers.
Within health and safety laws, give one reason for a lifeguard: - CORRECT ANSWER -
Take Reasonable care of the health and safety of themselves and others.
Co-operate with their employees and carry out their responsibilities.
Immediately report any loss of, or obvious defect, in any personal protective equipment issued
by their employer.
Within health and safety laws, give one reason for an Employer: - CORRECT ANSWER -
Protect the health, safety and welfare of their employees at work, and also members of the public
using their premises.
Provide good info, instruction, training and supervision to enable employees to work safely.
What is COSHH? - CORRECT ANSWER - Control Of Substances Hazardous to Health
What is PPE? - CORRECT ANSWER - Personal Protection Equipment
Why is teamwork essential? - CORRECT ANSWER - Because a team is more effective
than one person.
Why should lifeguards wear uniforms? - CORRECT ANSWER - So that they are easily
recognised.
, How would you deal with a customer complaint? - CORRECT ANSWER - Listen without
interrupting, ask questions, be sympathetic but not patronising, explain the action you are going
to take.
Give 5 examples of poor or unprofessional lifeguard activity: - CORRECT ANSWER -
Talking to other lifeguards/ staff unnecessarily.
Coming into work tired/ hungover.
Lack of respect for customers/ staff.
Being distracted.
Using phones/ other devices.
Why is ongoing training important? - CORRECT ANSWER - Because you maintain
knowledge/ understanding and up to date with any new features.
What does PSOP consist of? - CORRECT ANSWER - It consists of NOP and EAP.
What is a PSOP? - CORRECT ANSWER - A PSOP is a procedure put in place by
operators to comply with legal obligations.
Give 4 headings you may find in NOP: - CORRECT ANSWER - Details of the pool -
dimensions/ depths.
Potential of risk.
Dealing with public.
Systems of work.
What does NOP mean? - CORRECT ANSWER - Normal Operating Plan- giving a
detailed description of the day to day operation of the pools.
what is an EAP? - CORRECT ANSWER - An EAP is an Emergency Action Plan - action
to be taken in the event of a foreseeable emergency.
