Funeral Directing 1 Final Exam Solved
Correctly To Score A+ 2025
What percentage of initial contacts to the funeral home are made by telephone?
CORRECT ANSWERS 98%
You should always begin the first conversation with the family with the words, "good
morning" or "good evening". CORRECT ANSWERS False
During the first call, what information can be omitted until you meet with the family?
CORRECT ANSWERS Driver's License
What is the optimal number of telephone rings you should allow before you answer the
phone? CORRECT ANSWERS 2
Why is it important to consider telephone diction/style when you answer the phone?
CORRECT ANSWERS It begins to establish the relationship for the duration of the
encounter
The movement of the deceased from the place of death to the funeral home is called
CORRECT ANSWERS transfer
Which type of vehicle is not generally utilized for the movement of the deceased from
the place of death to the funeral home? CORRECT ANSWERS Pick up truck
What is (are) the recommended number of attendants who should attend to a residence
death? CORRECT ANSWERS 2
After the movement of the deceased from a residence to the funeral vehicle, the
attendants(s) should all return to the residence to conclude any further transactions.
CORRECT ANSWERS False
In evaluating the needs for a successful movement of the deceased, the attendant
should consider all of the following except:
A. Weight of the deceased
B. Inaccessible Locations
C. Age of the Deceased
D. Narrow Steep Stairs
E. Conditions of the Deceased CORRECT ANSWERS Age of the Deceased
A ______ is one who supplies the vital statistics information concerning the deceased.
CORRECT ANSWERS informant
, The time set aside for friends and relatives to pay respect for the deceased prior to the
funeral service is a _______. CORRECT ANSWERS visitation
To accompany, as a leader of the procession or guardian of the group would describe
the duties of a/n _____. CORRECT ANSWERS escort
A ______ is one who has served a prescribed period of time with the armed forces and
who is no longer an active member of the armed forces. CORRECT ANSWERS veteran
Historically, a _____ is a watch kept over the deceased; an all night vigil. CORRECT
ANSWERS wake
A gift, or a small sum of money tendered for a service provided is a _____. CORRECT
ANSWERS gratuity
A __________ describes the rites held at the time of disposition of human remains, with
the body present. CORRECT ANSWERS funeral service
One who actively bears or carries the casket during the funeral service and at the
committal service is known as a/n _______. CORRECT ANSWERS pallbearer
The meeting between the funeral director and the client family during which funeral
arrangements are discussed is the _____. CORRECT ANSWERS arrangement
conference
Those who transport only in particular instance and only for those they choose to
contract with (funeral home vehicles and livery) describe a/n ____. CORRECT
ANSWERS private carrier
The movement, in an orderly fashion, at the end of a service is the _____. CORRECT
ANSWERS recession
A _______ is a news item concerning the death of a person which usually contains a
biographical sketch. CORRECT ANSWERS obituary
The _______ is a legal copy of the original death certificate. CORRECT ANSWERS
death certificate
A scheduled assembly of family and friends following a death is a ______. CORRECT
ANSWERS memorial gathering
A branch of U.S. Department of Health and Human Services which provides benefits for
retirement, survivors' insurance, disability, health insurance and death is the
_________. CORRECT ANSWERS Social Security Administration
Correctly To Score A+ 2025
What percentage of initial contacts to the funeral home are made by telephone?
CORRECT ANSWERS 98%
You should always begin the first conversation with the family with the words, "good
morning" or "good evening". CORRECT ANSWERS False
During the first call, what information can be omitted until you meet with the family?
CORRECT ANSWERS Driver's License
What is the optimal number of telephone rings you should allow before you answer the
phone? CORRECT ANSWERS 2
Why is it important to consider telephone diction/style when you answer the phone?
CORRECT ANSWERS It begins to establish the relationship for the duration of the
encounter
The movement of the deceased from the place of death to the funeral home is called
CORRECT ANSWERS transfer
Which type of vehicle is not generally utilized for the movement of the deceased from
the place of death to the funeral home? CORRECT ANSWERS Pick up truck
What is (are) the recommended number of attendants who should attend to a residence
death? CORRECT ANSWERS 2
After the movement of the deceased from a residence to the funeral vehicle, the
attendants(s) should all return to the residence to conclude any further transactions.
CORRECT ANSWERS False
In evaluating the needs for a successful movement of the deceased, the attendant
should consider all of the following except:
A. Weight of the deceased
B. Inaccessible Locations
C. Age of the Deceased
D. Narrow Steep Stairs
E. Conditions of the Deceased CORRECT ANSWERS Age of the Deceased
A ______ is one who supplies the vital statistics information concerning the deceased.
CORRECT ANSWERS informant
, The time set aside for friends and relatives to pay respect for the deceased prior to the
funeral service is a _______. CORRECT ANSWERS visitation
To accompany, as a leader of the procession or guardian of the group would describe
the duties of a/n _____. CORRECT ANSWERS escort
A ______ is one who has served a prescribed period of time with the armed forces and
who is no longer an active member of the armed forces. CORRECT ANSWERS veteran
Historically, a _____ is a watch kept over the deceased; an all night vigil. CORRECT
ANSWERS wake
A gift, or a small sum of money tendered for a service provided is a _____. CORRECT
ANSWERS gratuity
A __________ describes the rites held at the time of disposition of human remains, with
the body present. CORRECT ANSWERS funeral service
One who actively bears or carries the casket during the funeral service and at the
committal service is known as a/n _______. CORRECT ANSWERS pallbearer
The meeting between the funeral director and the client family during which funeral
arrangements are discussed is the _____. CORRECT ANSWERS arrangement
conference
Those who transport only in particular instance and only for those they choose to
contract with (funeral home vehicles and livery) describe a/n ____. CORRECT
ANSWERS private carrier
The movement, in an orderly fashion, at the end of a service is the _____. CORRECT
ANSWERS recession
A _______ is a news item concerning the death of a person which usually contains a
biographical sketch. CORRECT ANSWERS obituary
The _______ is a legal copy of the original death certificate. CORRECT ANSWERS
death certificate
A scheduled assembly of family and friends following a death is a ______. CORRECT
ANSWERS memorial gathering
A branch of U.S. Department of Health and Human Services which provides benefits for
retirement, survivors' insurance, disability, health insurance and death is the
_________. CORRECT ANSWERS Social Security Administration
