CCMA EXAM (NHA) |807 questions with verified
answers
1:10 Solution Ans✓✓✓ most readily available and least expensive disenfectant
120 days Ans✓✓✓ normal life span of an RBC
1st draw for capillary Ans✓✓✓ lavender tube
2nd choice vein for venipuncture most often the only one palpatable in an obese
pt Ans✓✓✓ Cephalic vein
2nd draw for capillary Ans✓✓✓ tubes with additives
3 skills of the phlebotomist Ans✓✓✓ social, clerical, technical
3rd draw for capillary Ans✓✓✓ tubes without additives
5 Modes of Transmission Ans✓✓✓ Droplet, Airborne, Common Vehicle,
Vectorborne, Contact (direct or indirect)
99% of formed elements in blood Ans✓✓✓ RBC's or Erythrocytes
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS & WEDNESDAYS &
ALL ONCOLOGY PATIENTS ON TUESDAYS & THURSDAYS. WHAT TYPE OF
SCHEDULING IS THE CLINIC USING? Ans✓✓✓ CLUSTER SCHEDULING
,A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS AND WEDNESDAYS
AND ALL ONCOLOGY PATIENTS ON TUESDAYS AND THURSDAYS. WHICH TYPES OF
SCHEDULING IS THE CLINIC USING? Ans✓✓✓ CLUSTER SCHEDULING
A first-time patient is late arriving to the office which of the following should the
medical assistant say first? Ans✓✓✓ "HELLO. WELCOME TO OUR OFFICE"
A MA AT A FACILITY RECIEVES A CALL FROM A PATIENT WHO IS REQUESTING THE
TOTAL COST OF A SURGICAL PROCEDURE. WHICH IS AN APPROPRIATE RESPONSE
BY THE MA ? Ans✓✓✓ PROVIDE THE PATIENT WITH AN ESTIMATED COST FOR
THE PROCEDURE
A MA DISCOVERS A GARBAGE CAN FIRE HAS STARTED IN THE BREAK ROOM.
ACCORDING TO THE "RACE" ACRONYM FOR EMERGENCY RESPONSE. WHICH
ACTION SHOULD MA TAKE FIRST? Ans✓✓✓ EVACUATE STAFF & PATIENTS
IMMEDIATE
A MA DISCOVERS AN UNIDENTIFABLE LIQUID ON THE FLOOR OF ONE OF THE
CLINIC'S TREATMENT ROOMS. WHICH MATERIALS SHOULD THE MA USE TO
REMOVE & DISPOSE OF THE LIQUID? Ans✓✓✓ A CLEAN-UP KIT
A MA HAS A BLOOD PRESSURE CUFF INFLATED AND PARTIALLY OPENS THE VALVE
TO DEFLATE AS HE LISTENS WITH A STETHOSCOPE. WHEN SHOULD HE READ THE
DIASTOLIC PRESSURE? Ans✓✓✓ WHEN THE SOUND DISAPPEARS
A MA has a request to collect a routine CBC from a healthy 10-month- old infant.
Which of the following is the most appropriate collection site? Ans✓✓✓ LEFT
HEEL
,A MA HAS JUST RECEIVED A DEROGATORY E-MAIL FROM A DISSATISFIED PATIENT.
WHAT ACTION SHOULD THE MA TAKE? Ans✓✓✓ PRINT THE E-MAIL AND MAKE
NOTES ABOUT TOPICS TO BE ADDRESSED PRIOR TO FORMULATING A RESPONSE
A MA has requested a preauthorization for a patient's referral to a specialist.
Which of the following is a reason for the claim submitted by the specialist to be
denied? Ans✓✓✓ THE SERVICES IS PROVIDED AFTER THE EXPIRATION DATE
A MA in an emergency clinic is admitting several patients. The assistant should
recognize that the provider should see which of the following patients first?
Ans✓✓✓ AN OLDER ADULT PATIENT WHO HAS DIABETES AND HAS A BLOOD
PRESSURE OF 80/42 mm Hg
A MA IN AN OUTPATIENT FACILITY IS PREPARING A PATIENT FOR A
VENIPUNCTURE. WHICH ACTIONS SHOULD THE ASSISTANT TAKE TO CONFIRM
THE PATIENT'S IDENTIFY? Ans✓✓✓ ASK THE PATIENT TO STATE AND SPELL THEIR
FULL NAME & PROVIDE THEIR DOB
A MA IS ADDING INFORMATION TO A PATIENT'S COMPUTERIZED PROBLEM-
ORIENTED MEDICAL RECORD (POMR) INTO WHICH SECTIONS OF THE POMR
SHOULD THE MA ENTER THE PATIENT'S HEALTH HISTORY & LABORATORY
RESULTS? Ans✓✓✓ DATABASE
A MA is administering an injection, and the patient faints. Which of the following
actions should the assistant take? Ans✓✓✓ PLACE THE PATIENT IN A SUPINE
POSITION
, A MA IS ADMINISTERING AN INTRADERMAL INJECTION FOR ALLERGY TESTING.
WHICH ACTIONS SHOULD THE MA TAKE? Ans✓✓✓ LOCATE THE AREA 2 TO 3
FINGER-WIDTHS BELOW THE ANTECUBITAL SPACE
A MA IS ADMINISTERING AN INTRAMUSCULAR IMMUNIZATION TO A PATIENT.
WHICH ACTION SHOULD MA TAKE? Ans✓✓✓ CLEANSE THE SITE IN A CIRCULAR
MOTION FROM THE CENTER OUTWARD
A MA is administering an intramuscular injection into the gluteus medius of an
adult patient. At which angles should the MA insert the needle? Ans✓✓✓ 90*
angle
A MA IS ADMINISTERING COUGH SYRUP TO A PATIENT. WHICH ACTIONS SHOULD
THE MA TAKE? Ans✓✓✓ VIEW THE MEDICATION CUP AT EYE LEVEL WHEN
POURING
A MA IS ADMINISTERING EYE OINTMENT TO A PATIENT. WHICH ACTIONS SHOULD
THE MA TAKE? Ans✓✓✓ APPLY A THIN RIBBON OF OINTMENT ALONG THE
CONJUNCTIVAL SAC
A MA is administering heparin subcutaneously to a patient. Which of the
following actions should the assistant take? Ans✓✓✓ INJECT THE MEDICATION
SLOWLY
A MA is administering heparin subcutaneously to a patient. Which of the
following actions should the assistant take? Ans✓✓✓ INJECT THE MEDICATION
SLOWLY
answers
1:10 Solution Ans✓✓✓ most readily available and least expensive disenfectant
120 days Ans✓✓✓ normal life span of an RBC
1st draw for capillary Ans✓✓✓ lavender tube
2nd choice vein for venipuncture most often the only one palpatable in an obese
pt Ans✓✓✓ Cephalic vein
2nd draw for capillary Ans✓✓✓ tubes with additives
3 skills of the phlebotomist Ans✓✓✓ social, clerical, technical
3rd draw for capillary Ans✓✓✓ tubes without additives
5 Modes of Transmission Ans✓✓✓ Droplet, Airborne, Common Vehicle,
Vectorborne, Contact (direct or indirect)
99% of formed elements in blood Ans✓✓✓ RBC's or Erythrocytes
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS & WEDNESDAYS &
ALL ONCOLOGY PATIENTS ON TUESDAYS & THURSDAYS. WHAT TYPE OF
SCHEDULING IS THE CLINIC USING? Ans✓✓✓ CLUSTER SCHEDULING
,A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS AND WEDNESDAYS
AND ALL ONCOLOGY PATIENTS ON TUESDAYS AND THURSDAYS. WHICH TYPES OF
SCHEDULING IS THE CLINIC USING? Ans✓✓✓ CLUSTER SCHEDULING
A first-time patient is late arriving to the office which of the following should the
medical assistant say first? Ans✓✓✓ "HELLO. WELCOME TO OUR OFFICE"
A MA AT A FACILITY RECIEVES A CALL FROM A PATIENT WHO IS REQUESTING THE
TOTAL COST OF A SURGICAL PROCEDURE. WHICH IS AN APPROPRIATE RESPONSE
BY THE MA ? Ans✓✓✓ PROVIDE THE PATIENT WITH AN ESTIMATED COST FOR
THE PROCEDURE
A MA DISCOVERS A GARBAGE CAN FIRE HAS STARTED IN THE BREAK ROOM.
ACCORDING TO THE "RACE" ACRONYM FOR EMERGENCY RESPONSE. WHICH
ACTION SHOULD MA TAKE FIRST? Ans✓✓✓ EVACUATE STAFF & PATIENTS
IMMEDIATE
A MA DISCOVERS AN UNIDENTIFABLE LIQUID ON THE FLOOR OF ONE OF THE
CLINIC'S TREATMENT ROOMS. WHICH MATERIALS SHOULD THE MA USE TO
REMOVE & DISPOSE OF THE LIQUID? Ans✓✓✓ A CLEAN-UP KIT
A MA HAS A BLOOD PRESSURE CUFF INFLATED AND PARTIALLY OPENS THE VALVE
TO DEFLATE AS HE LISTENS WITH A STETHOSCOPE. WHEN SHOULD HE READ THE
DIASTOLIC PRESSURE? Ans✓✓✓ WHEN THE SOUND DISAPPEARS
A MA has a request to collect a routine CBC from a healthy 10-month- old infant.
Which of the following is the most appropriate collection site? Ans✓✓✓ LEFT
HEEL
,A MA HAS JUST RECEIVED A DEROGATORY E-MAIL FROM A DISSATISFIED PATIENT.
WHAT ACTION SHOULD THE MA TAKE? Ans✓✓✓ PRINT THE E-MAIL AND MAKE
NOTES ABOUT TOPICS TO BE ADDRESSED PRIOR TO FORMULATING A RESPONSE
A MA has requested a preauthorization for a patient's referral to a specialist.
Which of the following is a reason for the claim submitted by the specialist to be
denied? Ans✓✓✓ THE SERVICES IS PROVIDED AFTER THE EXPIRATION DATE
A MA in an emergency clinic is admitting several patients. The assistant should
recognize that the provider should see which of the following patients first?
Ans✓✓✓ AN OLDER ADULT PATIENT WHO HAS DIABETES AND HAS A BLOOD
PRESSURE OF 80/42 mm Hg
A MA IN AN OUTPATIENT FACILITY IS PREPARING A PATIENT FOR A
VENIPUNCTURE. WHICH ACTIONS SHOULD THE ASSISTANT TAKE TO CONFIRM
THE PATIENT'S IDENTIFY? Ans✓✓✓ ASK THE PATIENT TO STATE AND SPELL THEIR
FULL NAME & PROVIDE THEIR DOB
A MA IS ADDING INFORMATION TO A PATIENT'S COMPUTERIZED PROBLEM-
ORIENTED MEDICAL RECORD (POMR) INTO WHICH SECTIONS OF THE POMR
SHOULD THE MA ENTER THE PATIENT'S HEALTH HISTORY & LABORATORY
RESULTS? Ans✓✓✓ DATABASE
A MA is administering an injection, and the patient faints. Which of the following
actions should the assistant take? Ans✓✓✓ PLACE THE PATIENT IN A SUPINE
POSITION
, A MA IS ADMINISTERING AN INTRADERMAL INJECTION FOR ALLERGY TESTING.
WHICH ACTIONS SHOULD THE MA TAKE? Ans✓✓✓ LOCATE THE AREA 2 TO 3
FINGER-WIDTHS BELOW THE ANTECUBITAL SPACE
A MA IS ADMINISTERING AN INTRAMUSCULAR IMMUNIZATION TO A PATIENT.
WHICH ACTION SHOULD MA TAKE? Ans✓✓✓ CLEANSE THE SITE IN A CIRCULAR
MOTION FROM THE CENTER OUTWARD
A MA is administering an intramuscular injection into the gluteus medius of an
adult patient. At which angles should the MA insert the needle? Ans✓✓✓ 90*
angle
A MA IS ADMINISTERING COUGH SYRUP TO A PATIENT. WHICH ACTIONS SHOULD
THE MA TAKE? Ans✓✓✓ VIEW THE MEDICATION CUP AT EYE LEVEL WHEN
POURING
A MA IS ADMINISTERING EYE OINTMENT TO A PATIENT. WHICH ACTIONS SHOULD
THE MA TAKE? Ans✓✓✓ APPLY A THIN RIBBON OF OINTMENT ALONG THE
CONJUNCTIVAL SAC
A MA is administering heparin subcutaneously to a patient. Which of the
following actions should the assistant take? Ans✓✓✓ INJECT THE MEDICATION
SLOWLY
A MA is administering heparin subcutaneously to a patient. Which of the
following actions should the assistant take? Ans✓✓✓ INJECT THE MEDICATION
SLOWLY
