PYC 3705 TRANSFORMATIVE COUNSELLING ENCOUNTERS
EVALUATION PAPER 2025/2026 QUESTIONS AND ANSWERS
GUARANTEE A+
✔✔Unconditional positive regard - ✔✔Acceptance and support regardless of
circumstances.
✔✔Paulo Freire's vision of love - ✔✔Active commitment and integrity in relationships.
✔✔Personhood - ✔✔Individual identity shaped by societal context.
✔✔Reciprocity - ✔✔Mutual influence in relationships and communities.
✔✔Recursivity - ✔✔Evolving meaning-making from social interactions.
✔✔Counselling as discursive space - ✔✔Interplay of context and language in healing.
✔✔Intake process - ✔✔Initial assessment of client suitability for counselling.
✔✔Risk assessment - ✔✔Evaluating potential dangers in client situations.
✔✔Referral process - ✔✔Directing clients to appropriate services or counsellors.
✔✔Telephonic counselling - ✔✔Remote support via phone communication.
✔✔Face-to-face counselling - ✔✔In-person interaction between counsellor and client.
✔✔Crisis intervention - ✔✔Immediate support for clients in acute distress.
✔✔Counselling - ✔✔Structured conversation to improve client quality of life.
✔✔Client Contact - ✔✔Initial interaction establishing counselling working alliance.
✔✔Self-Referral - ✔✔Client initiates contact without external referral.
✔✔Telephonic Contact - ✔✔First phone call crucial for client-counsellor impressions.
✔✔Walk-in Clients - ✔✔Clients arriving without prior appointment for counselling.
✔✔Psychological Assessment - ✔✔Evaluation guiding understanding of client's
functioning.
,✔✔Self-Defeating Statements - ✔✔Negative expressions indicating low self-worth or
despair.
✔✔Non-Verbal Communication - ✔✔Client's body language conveying unspoken
feelings.
✔✔Incongruence - ✔✔Discrepancy between client's words and actions.
✔✔Micro Skills - ✔✔Techniques enhancing engagement in counselling sessions.
✔✔Attending - ✔✔Being fully present physically and emotionally.
✔✔Minimal Encouragers - ✔✔Small verbal prompts encouraging client to continue.
✔✔Paraphrasing - ✔✔Restating client's words to clarify understanding.
✔✔Open Questions - ✔✔Questions allowing expansive responses from clients.
✔✔Closed Questions - ✔✔Questions requiring short, specific responses.
✔✔Emotional Safety - ✔✔Creating a secure environment for client exploration.
✔✔Confidentiality - ✔✔Assurance that client discussions remain private.
✔✔Self-Acceptance - ✔✔Recognizing and valuing one's own worth.
✔✔Social Inclusion - ✔✔Encouraging client contributions to community well-being.
✔✔Problem-Solving - ✔✔Developing strategies to address client challenges.
✔✔Cognitive Change - ✔✔Altering irrational beliefs and negative thought patterns.
✔✔Empowerment - ✔✔Enabling clients through skills and awareness.
✔✔Generativity - ✔✔Engaging in social action for community benefit.
✔✔Counselling Outcomes - ✔✔Results of counselling including resolution and learning.
✔✔Therapeutic Relationship - ✔✔Caring bond facilitating client growth and change.
✔✔Statutory Limitations - ✔✔Legal restrictions affecting client counselling.
✔✔Warmth - ✔✔Counsellor's genuine care fostering client trust.
, ✔✔Congruence - ✔✔Alignment between counsellor's feelings and actions.
✔✔Self-awareness - ✔✔Understanding one's own emotions and behaviors.
✔✔Self-acceptance - ✔✔Recognition and acceptance of one's own worth.
✔✔Counselling alliance - ✔✔Relationship between counsellor and client for change.
✔✔Working alliance - ✔✔Agreement on goals and tasks in counselling.
✔✔Non-possessive warmth - ✔✔Unconditional positive regard without judgment.
✔✔Counselling process phases - ✔✔Stages of engagement in the counselling
encounter.
✔✔Checking in - ✔✔Initial appointment and start of counselling.
✔✔Contexts of engagement - ✔✔Negotiating expectations and establishing rapport.
✔✔Listening and sensing - ✔✔Facilitating deep conversation through active listening.
✔✔Co-exploration - ✔✔Engaging in deeper narrative exploration with clients.
✔✔Transformative movement - ✔✔Facilitating positive change and new perspectives.
✔✔Checking out - ✔✔Summarizing session and planning next steps.
✔✔Exit - ✔✔Final session focusing on client empowerment.
✔✔Micro-skills - ✔✔Specific techniques for effective counselling communication.
✔✔Non-verbal attending - ✔✔Using body language to enhance client connection.
✔✔SOLER - ✔✔Framework for effective non-verbal communication.
✔✔Squarely - ✔✔Facing the client directly during interaction.
✔✔Open posture - ✔✔Avoiding barriers to promote open communication.
✔✔Leaning forward - ✔✔Conveying interest through appropriate body movement.
✔✔Eye contact - ✔✔Maintaining visual connection to enhance engagement.
EVALUATION PAPER 2025/2026 QUESTIONS AND ANSWERS
GUARANTEE A+
✔✔Unconditional positive regard - ✔✔Acceptance and support regardless of
circumstances.
✔✔Paulo Freire's vision of love - ✔✔Active commitment and integrity in relationships.
✔✔Personhood - ✔✔Individual identity shaped by societal context.
✔✔Reciprocity - ✔✔Mutual influence in relationships and communities.
✔✔Recursivity - ✔✔Evolving meaning-making from social interactions.
✔✔Counselling as discursive space - ✔✔Interplay of context and language in healing.
✔✔Intake process - ✔✔Initial assessment of client suitability for counselling.
✔✔Risk assessment - ✔✔Evaluating potential dangers in client situations.
✔✔Referral process - ✔✔Directing clients to appropriate services or counsellors.
✔✔Telephonic counselling - ✔✔Remote support via phone communication.
✔✔Face-to-face counselling - ✔✔In-person interaction between counsellor and client.
✔✔Crisis intervention - ✔✔Immediate support for clients in acute distress.
✔✔Counselling - ✔✔Structured conversation to improve client quality of life.
✔✔Client Contact - ✔✔Initial interaction establishing counselling working alliance.
✔✔Self-Referral - ✔✔Client initiates contact without external referral.
✔✔Telephonic Contact - ✔✔First phone call crucial for client-counsellor impressions.
✔✔Walk-in Clients - ✔✔Clients arriving without prior appointment for counselling.
✔✔Psychological Assessment - ✔✔Evaluation guiding understanding of client's
functioning.
,✔✔Self-Defeating Statements - ✔✔Negative expressions indicating low self-worth or
despair.
✔✔Non-Verbal Communication - ✔✔Client's body language conveying unspoken
feelings.
✔✔Incongruence - ✔✔Discrepancy between client's words and actions.
✔✔Micro Skills - ✔✔Techniques enhancing engagement in counselling sessions.
✔✔Attending - ✔✔Being fully present physically and emotionally.
✔✔Minimal Encouragers - ✔✔Small verbal prompts encouraging client to continue.
✔✔Paraphrasing - ✔✔Restating client's words to clarify understanding.
✔✔Open Questions - ✔✔Questions allowing expansive responses from clients.
✔✔Closed Questions - ✔✔Questions requiring short, specific responses.
✔✔Emotional Safety - ✔✔Creating a secure environment for client exploration.
✔✔Confidentiality - ✔✔Assurance that client discussions remain private.
✔✔Self-Acceptance - ✔✔Recognizing and valuing one's own worth.
✔✔Social Inclusion - ✔✔Encouraging client contributions to community well-being.
✔✔Problem-Solving - ✔✔Developing strategies to address client challenges.
✔✔Cognitive Change - ✔✔Altering irrational beliefs and negative thought patterns.
✔✔Empowerment - ✔✔Enabling clients through skills and awareness.
✔✔Generativity - ✔✔Engaging in social action for community benefit.
✔✔Counselling Outcomes - ✔✔Results of counselling including resolution and learning.
✔✔Therapeutic Relationship - ✔✔Caring bond facilitating client growth and change.
✔✔Statutory Limitations - ✔✔Legal restrictions affecting client counselling.
✔✔Warmth - ✔✔Counsellor's genuine care fostering client trust.
, ✔✔Congruence - ✔✔Alignment between counsellor's feelings and actions.
✔✔Self-awareness - ✔✔Understanding one's own emotions and behaviors.
✔✔Self-acceptance - ✔✔Recognition and acceptance of one's own worth.
✔✔Counselling alliance - ✔✔Relationship between counsellor and client for change.
✔✔Working alliance - ✔✔Agreement on goals and tasks in counselling.
✔✔Non-possessive warmth - ✔✔Unconditional positive regard without judgment.
✔✔Counselling process phases - ✔✔Stages of engagement in the counselling
encounter.
✔✔Checking in - ✔✔Initial appointment and start of counselling.
✔✔Contexts of engagement - ✔✔Negotiating expectations and establishing rapport.
✔✔Listening and sensing - ✔✔Facilitating deep conversation through active listening.
✔✔Co-exploration - ✔✔Engaging in deeper narrative exploration with clients.
✔✔Transformative movement - ✔✔Facilitating positive change and new perspectives.
✔✔Checking out - ✔✔Summarizing session and planning next steps.
✔✔Exit - ✔✔Final session focusing on client empowerment.
✔✔Micro-skills - ✔✔Specific techniques for effective counselling communication.
✔✔Non-verbal attending - ✔✔Using body language to enhance client connection.
✔✔SOLER - ✔✔Framework for effective non-verbal communication.
✔✔Squarely - ✔✔Facing the client directly during interaction.
✔✔Open posture - ✔✔Avoiding barriers to promote open communication.
✔✔Leaning forward - ✔✔Conveying interest through appropriate body movement.
✔✔Eye contact - ✔✔Maintaining visual connection to enhance engagement.
