TableWofWContent
1. Management.
2. HistoryWofWManagement.
3. OrganizationalWEnvironmentsWandWCultures.
4. EthicsWandWSocialWResponsibility.
5. PlanningWandWDecisionWMaking.
6. OrganizationalWStrategy.
7. InnovationWandWChange.
8. GlobalWManagement.
9. DesigningWAdaptiveWOrganizations.
10. ManagingWTeams.
11. ManagingWHumanWResourceWSystems.
12. ManagingWIndividualsWandWaWDiverseWWorkWForce.
13. Motivation.
14. Leadership.
15. ManagingWCommunication.
16. Control.
17. ManagingWInformation.
18. ManagingWServiceWandWManufacturingWOperations.
,Chapter 1: Management
W W
TRUE/FALSE
1. WhileWgoodWmanagementWisWbasicWtoWstartingWandWgrowingWaWbusiness,WonceWsomeWmeas
ureWofWsuccessWhasWbeenWachieved,WgoodWmanagementWbecomesWlessWimportant.
ANS:W F
GoodWmanagementWisWbasicWtoWstartingWaWbusiness,WgrowingWaWbusiness,WandWmaintainingWaWbusinessW
onceWitWhasWachievedWsomeWmeasureWofWsuccess.
PTS:W W 1 DIF: Easy REF:W W 6 TOP:W AACSBWAnalytic
KEY:W CreationWofWValue
2. ManagersWareWresponsibleWforWdoingWtheWbasicWworkWinWtheWcompany.
ANS:W F
TheWmanager’sWjobWisWnotWtoWdoWtheWbasicWworkWinWtheWcompany,WbutWtoWhelpWothersWdoWtheirWwork.
PTS:W 1 DIF: Easy REF:W 7
TOP:W AACSBWReflectiveWThinkingWKEY:W CreationWofWValue
3. CompaniesWthatWplanWhaveWlargerWprofitsWandWfasterWgrowthWthanWcompaniesWthatWdon’t.
ANS:W T PTS:W W 1 DIF: Easy REF:W W 9
TOP:W AACSBWReflectiveWThinking KEY:W CreationWofWValue
4. TheWclassicalWfunctionsWofWmanagementWareW(1)WmakingWthingsWhappen,W(2)Wmeetin
gWtheWcompetition,W(3)WorganizingWpeople,Wprojects,WandWprocesses,WandW(4)Wleading.
ANS:W F
TheWclassicalWfunctionsWofWmanagementWareWplanning,Worganizing,Wleading,WandWcontrolling.
PTS:W 1 DIF: Moderate REF:W 8
TOP:W AACSBWReflectiveWThinkingWKEY:W LeadershipWPrinciplesW|WHRMW|WS
trategyW|WCreationWofWValue
5. AccordingWtoWWhatWReallyWWorks,WMeta-Analysis,Wmeta-
analysisWisWaWresearchWtoolWthatWcombinesWtheWresultsWofWaWnumberWofWresearchWstudies.
ANS:W T PTS:W W 1 DIF: Easy REF:W W 10-11
TOP:W AACSBWReflectiveWThinking KEY:W CreationWofWValue
6. AccordingWtoWtheWWhatWReallyWWorksWbox,Wmeta-
analysisWisWusefulWforWmanagementWtheoristsWandWresearchers,WbutWitWhasWlittleWvalueWforWtheWpractici
ngWmanager.
ANS:W F
Meta-
analysisWisWalsoWusefulWforWpracticingWmanagers,WbecauseWitWshowsWwhatWworksWandWtheWconditionsWun
derWwhichWmanagementWtechniquesWmayWworkWbetterWorWworseWinWtheW“realWworld.”
, PTS:W 1 DIF: Moderate REF:W 10-11
TOP:W AACSBWReflectiveWThinkingWKEY:W CreationWofWValue
7. TopWmanagersWareWresponsibleWforWcreatingWaWcontextWforWchangeWinWtheWorganization.
ANS:W T PTS:W W 1 DIF: Moderate REF:W W 13-14
TOP:W AACSBWReflectiveWThinking KEY:W CreationWofWValue
8. TopWmanagersWareWtheWmanagersWresponsibleWforWfacilitatingWteamWactivitiesWtoward
WgoalWaccomplishment.
ANS:W F
TopWmanagersWareWexecutivesWresponsibleWforWtheWoverallWdirectionWofWtheWorganization;WteamWleadersWareWtheW
managersWresponsibleWforWfacilitatingWteamWactivitiesWtowardWgoalWaccomplishment.
PTS:W 1 DIF: Moderate REF:W 13-
14W(ExhibitW1.2)WTOP:W AACSBWReflectiveWThinking
KEY:W GroupWDynamics
9. AsWtheWhealth-
careWteamWleaderWforWCommerceWBank,WEmmettWConlonWisWresponsibleWforWfacilitatingWhisWteam’sWperf
ormanceWandWshouldWnotWbeWinvolvedWwithWanyWemployeesWoutsideWofWhisWteam.
ANS:W F
TeamWleadersWareWresponsibleWnotWonlyWforWfacilitatingWteamWperformance,WbutWalsoWforWactingWasWliais
onsWbetweenWtheirWteamsWandWotherWcompanyWteams.
PTS:W 1 DIF: Moderate REF:W 16-17
TOP:W AACSBWAnalyticWKEY:W GroupWDynamicsW|WLeadershipWPr
inciples
10. TypicalWtitlesWusedWforWtopWmanagersWareWgeneralWmanager,WplantWmanager,WregionalWmanage
r,WandWdivisionalWmanager.
ANS:W F
TheseWareWtypicalWtitlesWforWmiddleWmanagers,WnotWtopWmanagers.WSeeWExhibitW1.2.
PTS:W 1 DIF: Moderate REF:W 13-
14W(ExhibitW1.2)W TOP:W AACSBWReflectiveWThinking
KEY:W CreationWofWValueW|WHRM
11. First-
lineWmanagersWareWresponsibleWforWsettingWobjectivesWconsistentWwithWorganizationalWgoalsWandWplannin
gWandWimplementingWsubunitWstrategiesWforWachievingWtheseWobjectives.
ANS:W F
ThisWisWtheWresponsibilityWofWmiddleWmanagers.WSeeWExhibitW1.2.
PTS:W 1 DIF: Moderate REF:W 15
TOP:W AACSBWReflectiveWThinkingWKEY:W Strategy
12. Bandai,WtheWthird-
largestWtoyWmakerWinWtheWworld,WhasWembarkedWonWaWseriesWofWacquisitionsWinWanWeffortWtoWbecomeW
theWleadingWtoyWmakerWinWtheWworld.W TheWdecisionWtoWadoptWthisWgoalWwasWmostWlikelyWmadeWbyWit