SCM 413 MIDTERM QUESTIONS AND
CORRECT ANSWERS
The logistics value proposition is ______. ✅✅ANSW-the unique commitment of a firm to an
individual or customer group
In general, offering consumers higher levels of service output in terms of greater spatial convenience
or product variety ______. ✅✅ANSW-results in higher logistics and distribution cost
On-time delivery is an aspect of a firm's performance in ______. ✅✅ANSW-operational
performance
In Terry Esper's TedX video from Ohios State University, he concluded by saying that logistics can
give someone ________. ✅✅ANSW-dignity
Orders shipped complete is a measure of: ✅✅ANSW-Availability
The gap reflecting management's lack of knowledge or understanding of the customer is related to a
gap in: ✅✅ANSW-Knowledge
Performance cycle uncertainty has the following trait: ______. ✅✅ANSW-the larger the variance
to desired goal, the bigger the impact
Logistics systems should be designed to achieve customer service goals while maintaining lowest
possible financial investment in ______. ✅✅ANSW-inventory
Warehousing, Materials Handling, and Packaging are unique in the sense that they ______.
✅✅ANSW-are an integral part of the other logistics areas
Performance cycles contain which of the following? ✅✅ANSW-Inputs and outputs
A focus on customer requirements is associated with: ✅✅ANSW-Customer Success
Providing value-added services is a critical aspect of ______. ✅✅ANSW-customer success
, An omnichannel supply chain is one that ______. ✅✅ANSW-refers to the firm's ability to serve
consumers direct and through many other channel partners
Which of the following statements most clearly expresses a company's commitment to "customer
success"? ✅✅ANSW-"We attempt to meet the requirements of our customers."
Warehouse facilities used for inbound materials are known as: ✅✅ANSW-Supply facing
warehouses
The practice when inventory from multiple locations is received and combined for shipments to
customers is called: ✅✅ANSW-Consolidation
Positioning inventory in a local market warehouse in anticipation of responding to customer need
during the critical sales period is called: ✅✅ANSW-Spot-stocking
Service reliability involves the combined attributes of logistics and concerns a firm's ability to
perform all order-related activities as well as provide customers with critical information regarding
logistical operations and status. ✅✅ANSW-True
Today, in class we learend that DHL provides logistics services to: ✅✅ANSW-F1 racing
Alpha Company has a performance standard of 97 percent fill rate. Last month it achieved a 94
percent fill rate. This is an example of ______. ✅✅ANSW-performance gap (Gap 3)
From a buyer's perspective, with respect to operational performance, most supply chain managers
would prefer which of the following? ✅✅ANSW-A consistent three-day performance cycle.
Since 2007 total US business logistics costs have ______. ✅✅ANSW-increased dramatically, by
more than 10%
The more significant the service ______ impact upon a customer's business, the greater the priority
placed on error free logistical performance. ✅✅ANSW-failure
CORRECT ANSWERS
The logistics value proposition is ______. ✅✅ANSW-the unique commitment of a firm to an
individual or customer group
In general, offering consumers higher levels of service output in terms of greater spatial convenience
or product variety ______. ✅✅ANSW-results in higher logistics and distribution cost
On-time delivery is an aspect of a firm's performance in ______. ✅✅ANSW-operational
performance
In Terry Esper's TedX video from Ohios State University, he concluded by saying that logistics can
give someone ________. ✅✅ANSW-dignity
Orders shipped complete is a measure of: ✅✅ANSW-Availability
The gap reflecting management's lack of knowledge or understanding of the customer is related to a
gap in: ✅✅ANSW-Knowledge
Performance cycle uncertainty has the following trait: ______. ✅✅ANSW-the larger the variance
to desired goal, the bigger the impact
Logistics systems should be designed to achieve customer service goals while maintaining lowest
possible financial investment in ______. ✅✅ANSW-inventory
Warehousing, Materials Handling, and Packaging are unique in the sense that they ______.
✅✅ANSW-are an integral part of the other logistics areas
Performance cycles contain which of the following? ✅✅ANSW-Inputs and outputs
A focus on customer requirements is associated with: ✅✅ANSW-Customer Success
Providing value-added services is a critical aspect of ______. ✅✅ANSW-customer success
, An omnichannel supply chain is one that ______. ✅✅ANSW-refers to the firm's ability to serve
consumers direct and through many other channel partners
Which of the following statements most clearly expresses a company's commitment to "customer
success"? ✅✅ANSW-"We attempt to meet the requirements of our customers."
Warehouse facilities used for inbound materials are known as: ✅✅ANSW-Supply facing
warehouses
The practice when inventory from multiple locations is received and combined for shipments to
customers is called: ✅✅ANSW-Consolidation
Positioning inventory in a local market warehouse in anticipation of responding to customer need
during the critical sales period is called: ✅✅ANSW-Spot-stocking
Service reliability involves the combined attributes of logistics and concerns a firm's ability to
perform all order-related activities as well as provide customers with critical information regarding
logistical operations and status. ✅✅ANSW-True
Today, in class we learend that DHL provides logistics services to: ✅✅ANSW-F1 racing
Alpha Company has a performance standard of 97 percent fill rate. Last month it achieved a 94
percent fill rate. This is an example of ______. ✅✅ANSW-performance gap (Gap 3)
From a buyer's perspective, with respect to operational performance, most supply chain managers
would prefer which of the following? ✅✅ANSW-A consistent three-day performance cycle.
Since 2007 total US business logistics costs have ______. ✅✅ANSW-increased dramatically, by
more than 10%
The more significant the service ______ impact upon a customer's business, the greater the priority
placed on error free logistical performance. ✅✅ANSW-failure
