Solution Manual For Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase, Verified Chapters 1 - 22, Complete Newest Version

SOLUTION MANUAL
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




1-1

, • TABLE OF CONTENTS NQ NQ




Chapter 1: Introduction
NQ NQ




Chapter 2: Strategy
NQ NQ




Chapter 3: Design of Products and Services
NQ NQ NQ NQ NQ NQ




Chapter 4: Projects
NQ NQ




Chapter 5: Strategic Capacity Management
NQ NQ NQ NQ




Chapter 6: Learning Curves
NQ NQ NQ




Chapter 7: Manufacturing Processes
NQ NQ NQ




Chapter 8: Facility Layout
NQ NQ NQ




Chapter 9: Service Processes
NQ NQ NQ




Chapter 10: Waiting Line Analysis and Simulation
NQ NQ NQ NQ NQ NQ




Chapter 11: Process Design and Analysis
NQ NQ NQ NQ NQ




Chapter 12: Quality Management
NQ NQ NQ




Chapter 13: Statistical Quality Control
NQ NQ NQ NQ




Chapter 14: Lean Supply Chains
NQ NQ NQ NQ




Chapter 15: Logistics and Distribution Management
NQ NQ NQ NQ NQ




Chapter 16: Global Sourcing and Procurement
NQ NQ NQ NQ NQ




Chapter 17: The Internet of Things and ERP
NQ NQ NQ NQ NQ NQ NQ




Chapter 18: Forecasting
NQ NQ




Chapter 19: Sales and Operations Planning
NQ NQ NQ NQ NQ




Chapter 20: Inventory Management
NQ NQ NQ




Chapter 21: Material Requirements Planning
NQ NQ NQ NQ




Chapter 22: Workcenter Scheduling
NQ NQ NQ




1-2

,CHAPTER 1 NQ




OPERATIONS AND SUPPLY CHAIN MANAGEMENT NQ NQ NQ NQ




Discussion Questions
NQ




1. Using Exhibit 1.3 as a model, describe the source-make-deliver-
NQ NQ NQ NQ NQ NQ NQ NQ



return relationships in thefollowing systems:
NQ NQ NQ N
Q NQ




a. An airline
NQ



Source: Aircraft manufacturer, in-flight food, repair parts, computer systems
N Q NQ NQ NQ NQ NQ NQ NQ



Make: Aircraft and flight crew scheduling, ground services provided at airports, aircr
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



aftmaintenance and repair
N
Q NQ NQ



Deliver: Outbound and arriving passenger service, baggage handling R
NQ NQ NQ NQ NQ NQ NQ NQ



eturn: Resolve any post-
NQ NQ NQ



service issues such as lost or damaged luggage
NQ NQ NQ NQ NQ NQ NQ




b. An automobile manufacturer
NQ NQ



Source: Suppliers of components and raw materials
N Q NQ NQ NQ NQ NQ



Make: Manufacturing of vehicles and components or subassemblies to be sold as s
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



pareparts N
Q



Deliver: Delivery to and sales from dealerships, delivery of spare parts to the whol
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



esalesystem N
Q



Return: Warranty and recall repairs, trade-ins
N Q NQ NQ NQ NQ




c. A hospital
NQ



Source: Medical supplies, cleaning services, disposal services, food services, qualifi
NQ NQ NQ NQ NQ NQ NQ NQ NQ



edpersonnel N
Q



Make: Inpatient rooms, outpatient clinics, emergency room, operating rooms
N Q NQ NQ NQ NQ NQ NQ NQ



Deliver: Scheduling patients, providing treatment, ambulance service, family counsel
NQ NQ NQ NQ NQ NQ NQ NQ



ingReturn: Billing errors, follow up visits
N
Q NQ NQ NQ NQ NQ




d. An insurance company
NQ NQ



Source: Supplies needed for the office, underwriters, legal authority to operate
N Q NQ NQ NQ NQ NQ NQ NQ NQ NQ




1-3

, Make: Establish policy guidelines and pricing, field agent/representative and facility
NQ NQ NQ NQ NQ NQ NQ NQ NQ N



network, develop Internet service capabilities, establish preferred vehicle repair ser
Q NQ NQ NQ NQ NQ NQ NQ NQ NQ



vicenetwork N
Q



Deliver: Meet with and advise clients, write policies, process and pay cl
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



aimsReturn: refund of overpayments
N
Q N Q NQ NQ




2. Define the service package of your college or university. What is its strongest element? Wha
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



t isits weakest one?
NQ N
Q NQ NQ




The categories with examples are:
NQ NQ NQ NQ



Supporting facility - NQ NQ



location, buildings, labs, parking Facilitating goods –
NQ NQ NQ NQ NQ NQ NQ



class schedules, computers, books, chalk
NQ NQ NQ NQ NQ



Explicit services – NQ NQ



classes with qualified instructors, placement officesImplicit servic
NQ NQ NQ NQ NQ NQ N
Q NQ



es – status and reputation (e.g., Ivy League schools)
NQ NQ NQ NQ NQ NQ NQ NQ




At Indiana University and the University of Southern California, among their strongest el
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



ements are their business schools and their Operations Management programs (of cours
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



e).Both also have very dedicated alumni networks. A weak element of Indiana University
N
Q NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ N



is its weak football program; for USC, weak elements are on-
Q NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



campus parking and housing. NQ NQ NQ




3. What service industry has impressed you the most with its innovativeness?
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ




Our vote goes to cruise lines which have introduced such onboard innovations as wave
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



machines for belly boarding and rock climbing walls, as well as all sorts of other ameni
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



ties tokeep cruisers involved. The industry is doing record business as well.
NQ N
Q NQ NQ N Q NQ NQ NQ NQ NQ NQ NQ




Some of the standout companies in less innovative industries are Bank of America (has a
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



formalized research program to try out new customer services/amenities such as video sc
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



reensin next to teller lines), Intuit (e.g., putting Quicken money management software onlin
N
Q NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



e), Ikea,JetBlue Airlines, and Progressive Insurance (discussed later in the book).
NQ N
Q NQ NQ NQ NQ NQ NQ NQ NQ NQ




4. What is product-service bundling and what are the benefits to customers?
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ




Product-service bundling is adding Value- NQ NQ NQ NQ



added services to a firm’s product offerings to createmore value for the customer. This pr
NQ NQ NQ NQ NQ NQ NQ NQ N
Q NQ NQ NQ NQ NQ NQ



ovides benefits in two areas. First, this differentiates theorganization from the competition
NQ NQ NQ NQ NQ NQ NQ NQ N
Q NQ NQ NQ



. Secondly, these services tie customers to the organizationin a positive way. Alternatively
NQ NQ NQ NQ NQ NQ NQ NQ N
Q NQ NQ NQ NQ



, bundling can also involve adding products to a service, for example, adding the sale of
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



convenience items and snacks at a hotel. NQ NQ NQ NQ NQ NQ




5. What is the difference between a service and a good?
NQ NQ NQ NQ NQ NQ NQ NQ NQ




A service is an intangible process (you can’t hold it in your hands), while a good is the p
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ



hysicaloutput of a process. N
Q NQ NQ NQ




6. Look at the job postings at http://www.indeed.com and evaluate the opportunities for
NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ NQ N



1-4