SOLUTIONS GRADED A+
✔✔Which of the following are penalties you might incur for an illegal alcohol sale?
Community service
Job loss
Fines
Arrest
All of the above - ✔✔
✔✔What are things you can do to help your guest keep his or her BAC level below the
legal limit?
Serve food with alcohol beverages.
Control the pace of drinking.
Follow alcohol beverages with non-alcohol beverages.
Do not serve drinks that have been prepared with too much alcohol.
All of the above - ✔✔
✔✔If you decide to refuse service and the guest argues with you, it is okay to change
your mind and serve the guest.
True
False - ✔✔False
✔✔Why is it important to offer to your guests a reason for your actions?
Guests deserve the right to counter-argue with you.
Guests are more likely to cooperate if they understand why you are doing something.
You want to avoid blame for the decision at all costs.
As long as you provide a reason, your guests cannot disagree with you. - ✔✔
✔✔When documenting an incident, it is a good idea to write in pencil so you can go
back later and make any needed changes.
True
False - ✔✔
✔✔When is it appropriate to use indirect rather than direct strategies when intervening
with a guest?
When you believe a direct strategy may escalate the situation.
When you are trying to buy time before using a direct strategy.
When you think an indirect strategy has a greater chance of success.
When you are not sure what strategy to use and want to get some help.
All of the above - ✔✔
✔✔When dealing with your guests, how you say something is as important as what you
say.
, True
False - ✔✔
✔✔What kind of impact does mixing alcohol with other drugs have on the intoxication
rate?
There is no impact.
Other drugs always increase the intoxication rate.
Other drugs always decrease the intoxication rate.
The impact is unpredictable. - ✔✔There is no impact.
✔✔What is the best way you can help an intoxicated guest become sober?
Have the guest run around the establishment to get his or her blood flowing.
Serve the guest food or non-alcohol drinks and keep him or her at the establishment.
Tell the guest to go take a cold shower.
Give him or her a breathalyzer test. - ✔✔
✔✔What information are you looking for when you assess a guest? Select all that apply.
Personality traits
Behavioral cues
Mode of transportation
Intoxication rate factors - ✔✔
✔✔What impact does body fat have on the intoxication rate?
It has no impact.
A high percentage of body fat speeds the intoxication rate.
A high percentage of body fat slows the intoxication rate.
The impact depends on where the body fat is located. - ✔✔
✔✔Select all of the following characteristics or behaviors that represent slowed
reactions.
Having glassy, unfocused eyes
Becoming overly-friendly
Telling inappropriate jokes
Displaying forgetfulness
Stumbling or swaying
Experiencing a drastic mood swing - ✔✔
✔✔At an on premise establishment, who is usually held liable for an illegal alcohol sale?
Server, bartender, dishwasher, cook
Server, manager, bouncer, valet
Server, bartender, manager, owner
Server, busboy, hostess, owner - ✔✔
✔✔Why is it important to speak clearly and directly to your guests?