RD Exam: Food Service Management
Questions and Answers 100% Pass
Planning - ✔✔A management function that involves developing mission
statements, setting goals and outlining steps needed to meet those goals.
Mission Statement - ✔✔A written statement of philosophy or purpose that
drives and organization.
Long-Term Plan - ✔✔Usually covers a period of 3-5 years. It is the
projected outcome by the mission statement.
Alternative name for Long Term Plan - ✔✔Strategic Plan
Short-Term Plan - ✔✔Usually projected in days or months, it is the plan of
an organization geared toward fulfilling long-term goals.
Strategic Planning - ✔✔This planning establishes the organizations long-
term vision and strategies required to meet the vision.
1
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,Operational Planning - ✔✔This is the operation phase. It outlines a
framework for implementing the strategies and achieving objectives.
Organizing - ✔✔A management function that deals with establishing an
orderly, systematic method of dealing with issues.
Work Scheduling - ✔✔A management tool used to designate the hours and
days to each employee.
What is the first step in making a work schedule? - ✔✔Mark all the days
employees have off. Next write in full time employees.
Organizational Structure - ✔✔The structure of the organization with a
division of responsibilities.
What are the elements of "organizational structure" - ✔✔Hierarchy, span of
control, line managers, staff managers, centralization, decentralization,
departmentalization.
Hierarchy - ✔✔A description of the vertical relationship in an organization.
It dictates the reporting relationship among workers.
2
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, Span of control - ✔✔A measure of influence a manager has on an
organization; usually measured by the number of people who report to the
manager.
Staff Managers - ✔✔Managers who oversee supportive departments or
groups; they report laterally, not vertically.
Line managers - ✔✔Managers whose reporting relationships are vertical;
upward and downward.
Centralization - ✔✔the concentration of decision making and the power at
the upper levels of an organization.
Decentralization - ✔✔Decisions made at a lower level.
Departmentalization - ✔✔The specialization of groups in an organization;
they can be based on a product, function, clients, location or work process.
Productivity - ✔✔The measurement of the relationship between outputs or
products and inputs such as money, labor and raw material. It can be
measures quantitatively or qualitatively.
3
100% Pass Guarantee Katelyn Whitman, All Rights
Questions and Answers 100% Pass
Planning - ✔✔A management function that involves developing mission
statements, setting goals and outlining steps needed to meet those goals.
Mission Statement - ✔✔A written statement of philosophy or purpose that
drives and organization.
Long-Term Plan - ✔✔Usually covers a period of 3-5 years. It is the
projected outcome by the mission statement.
Alternative name for Long Term Plan - ✔✔Strategic Plan
Short-Term Plan - ✔✔Usually projected in days or months, it is the plan of
an organization geared toward fulfilling long-term goals.
Strategic Planning - ✔✔This planning establishes the organizations long-
term vision and strategies required to meet the vision.
1
100% Pass Guarantee Katelyn Whitman, All Rights
,Operational Planning - ✔✔This is the operation phase. It outlines a
framework for implementing the strategies and achieving objectives.
Organizing - ✔✔A management function that deals with establishing an
orderly, systematic method of dealing with issues.
Work Scheduling - ✔✔A management tool used to designate the hours and
days to each employee.
What is the first step in making a work schedule? - ✔✔Mark all the days
employees have off. Next write in full time employees.
Organizational Structure - ✔✔The structure of the organization with a
division of responsibilities.
What are the elements of "organizational structure" - ✔✔Hierarchy, span of
control, line managers, staff managers, centralization, decentralization,
departmentalization.
Hierarchy - ✔✔A description of the vertical relationship in an organization.
It dictates the reporting relationship among workers.
2
100% Pass Guarantee Katelyn Whitman, All Rights
, Span of control - ✔✔A measure of influence a manager has on an
organization; usually measured by the number of people who report to the
manager.
Staff Managers - ✔✔Managers who oversee supportive departments or
groups; they report laterally, not vertically.
Line managers - ✔✔Managers whose reporting relationships are vertical;
upward and downward.
Centralization - ✔✔the concentration of decision making and the power at
the upper levels of an organization.
Decentralization - ✔✔Decisions made at a lower level.
Departmentalization - ✔✔The specialization of groups in an organization;
they can be based on a product, function, clients, location or work process.
Productivity - ✔✔The measurement of the relationship between outputs or
products and inputs such as money, labor and raw material. It can be
measures quantitatively or qualitatively.
3
100% Pass Guarantee Katelyn Whitman, All Rights
