©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 12:05PM.
C207- WGU- Pre-assement Part II Exam
Questions And Answers 2025 Update.
Which two statements describe how the dedication of leadership and a focus on process
enhance quality? - Answer✔It ensures a systems approach. And It makes results easier to
manage and achieve.
A soft-drink manufacturer performs a control chart analysis and the results indicate that the
soft-drink bottles are consistently under-filled by a large amount according to specifications.
The system was evaluated three months prior and was determined to be stable and filling
bottles within accepted limits. What is this consistent under-filling an example of? -
Answer✔Special cause variation
Which approach uses financial, customer, internal business processes, and innovation/learning
measures? - Answer✔Balanced scorecard
Which two items represent steps of results-based management? - Answer✔Define resources
and Study the long-term effects of the output
What is a description of data mining? - Answer✔It discovers patterns or trends in large data
sets.
Which common analytic measure is used to improve business performance? - Answer✔Simple
composite index
A national manufacturer is building an overseas factory to be closer to one of its largest
markets. Which analysis technique would be appropriate when evaluating location options
under risk in order to strengthen the firm's competitiveness in the new market? -
Answer✔Developing a decision tree
What is the most important analytic to determine the success or failure of a particular year's flu
vaccine? - Answer✔Incidence accounting for all new cases
The management for Hospital A conducted a survey of its patients' opinions including gathering
demographic data to determine which programs should be pursued during the upcoming fiscal
year. Upon analyzing the response on the need for a cosmetic surgery program for the hospital,
it was found that there was an r score of 0.75, and a p of 0.03 between a patient's income level
and support for the creation of a cosmetic surgery department. Which statement provides an
1
,©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 12:05PM.
effective strategic decision based on an analysis of the given information? - Answer✔There is a
strong positive relationship for a cosmetic surgery program as a function of income, and this
program should be developed in high income areas
What does True Score Theory state about a test without systematic error? - Answer✔The
observed score is the true score plus random error.
The average test score of students taking an exam was 70% with a standard deviation of 8.5%.
Which tool should be used to compare a student's score to the group average? - Answer✔Z-
score
A doctoral student is surveying chief executive officers (CEOs) to understand their relationships
with their governing boards. The student determines the years of business experience for each
CEO as well as their rating, on a 10-point scale, of satisfaction with the governing board. Which
statistical approach should be used to display the data for analysis? - Answer✔Scatter plot
Which two decision considerations describe fact-based decision making, according to the
quality management principles? - Answer✔Decisions reduce external bias and Decisions foster
trust in plans.
Which two statements describe how the dedication of leadership and a focus on process
enhance quality? - Answer✔It ensures a systems approach. And It makes results easier to
manage and achieve.
"An organization is concerned about whether quality control standards are being met and
develops a strategy to test quality control metrics. Which step does this represent in the Plan-
Do Check-Act cycle? - Answer✔Plan
Which phrase is a description of quality assurance? - Answer✔Focuses on training
A joint venture is established between two firms to use their core competencies to increase
their market share. How would a SIPOC (suppliers, inputs, process, outputs, and customers)
diagram benefit the joint venture? - Answer✔It provides a holistic view of the entire operation.
In a statistical process control analysis, sample data are collected from an assembly line and
measured to see if they fall within a tolerated measurement range. If an observation does fall
within the range, a "yes" is recorded, and if it falls outside the range, a "no" is recorded. Which
kind of data do the "yes" and "no" represent? - Answer✔Attribute data
A soft-drink manufacturer performs a control chart analysis and the results indicate that the
soft-drink bottles are consistently under-filled by a large amount according to specifications.
The system was evaluated three months prior and was determined to be stable and filling
bottles within accepted limits. What is this consistent under-filling an example of? -
Answer✔Special cause variation
Which of Ishikawa's Seven Basic Tools of Quality is used to illustrate performance
measurements over time? - Answer✔Run chart
2
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 12:05PM.
A college is reviewing statistics concerning student retention. The college would like to
determine the most important factors that cause students to leave and asks the researcher to
display this information using one of the Seven Basic Tools of Quality. Which tool should be
used in this case? - Answer✔Pareto chart
A check sheet indicates that of 100 returned items, 50 were damaged upon delivery, 30 were
the wrong size, 10 were of poor quality, 5 were a mistaken order, and 5 were returned due to
the customer no longer wanting the item. What is the appropriate way to represent these
data? - Answer✔Construct a Pareto chart
A hotel chain is interested in improving its customer service by reducing the amount of time it
takes customers to check in. Which analysis technique should they use? - Answer✔Flowchart
Which approach focuses on eliminating activities that do not add value or satisfy customers? -
Answer✔Lean Operations
An organization develops a new strategic plan and seeks ways to measure its performance over
a specific period of time. Which system enables the organization to measure performance
based upon established global standards? - Answer✔ISO
Which approach uses financial, customer, internal business processes, and innovation/learning
measures? - Answer✔Balanced scorecard
Which two items represent steps of results-based management? - Answer✔Define resources
and Study the long-term effects of the output
What is a description of data mining? - Answer✔It discovers patterns or trends in large data
sets.
Which common analytic measure is used to improve business performance? - Answer✔Simple
composite index
A national manufacturer is building an overseas factory to be closer to one of its largest
markets. Which analysis technique would be appropriate when evaluating location options
under risk in order to strengthen the firm's competitiveness in the new market? -
Answer✔Developing a decision tree
What is the most important analytic to determine the success or failure of a particular year's flu
vaccine? - Answer✔Incidence accounting for all new cases
The management for Hospital A conducted a survey of its patients' opinions including gathering
demographic data to determine which programs should be pursued during the upcoming fiscal
year. Upon analyzing the response on the need for a cosmetic surgery program for the hospital,
it was found that there was an r score of 0.75, and a p of 0.03 between a patient's income level
and support for the creation of a cosmetic surgery department. Which statement provides an
effective strategic decision based on an analysis of the given information? - Answer✔There is a
3
C207- WGU- Pre-assement Part II Exam
Questions And Answers 2025 Update.
Which two statements describe how the dedication of leadership and a focus on process
enhance quality? - Answer✔It ensures a systems approach. And It makes results easier to
manage and achieve.
A soft-drink manufacturer performs a control chart analysis and the results indicate that the
soft-drink bottles are consistently under-filled by a large amount according to specifications.
The system was evaluated three months prior and was determined to be stable and filling
bottles within accepted limits. What is this consistent under-filling an example of? -
Answer✔Special cause variation
Which approach uses financial, customer, internal business processes, and innovation/learning
measures? - Answer✔Balanced scorecard
Which two items represent steps of results-based management? - Answer✔Define resources
and Study the long-term effects of the output
What is a description of data mining? - Answer✔It discovers patterns or trends in large data
sets.
Which common analytic measure is used to improve business performance? - Answer✔Simple
composite index
A national manufacturer is building an overseas factory to be closer to one of its largest
markets. Which analysis technique would be appropriate when evaluating location options
under risk in order to strengthen the firm's competitiveness in the new market? -
Answer✔Developing a decision tree
What is the most important analytic to determine the success or failure of a particular year's flu
vaccine? - Answer✔Incidence accounting for all new cases
The management for Hospital A conducted a survey of its patients' opinions including gathering
demographic data to determine which programs should be pursued during the upcoming fiscal
year. Upon analyzing the response on the need for a cosmetic surgery program for the hospital,
it was found that there was an r score of 0.75, and a p of 0.03 between a patient's income level
and support for the creation of a cosmetic surgery department. Which statement provides an
1
,©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 12:05PM.
effective strategic decision based on an analysis of the given information? - Answer✔There is a
strong positive relationship for a cosmetic surgery program as a function of income, and this
program should be developed in high income areas
What does True Score Theory state about a test without systematic error? - Answer✔The
observed score is the true score plus random error.
The average test score of students taking an exam was 70% with a standard deviation of 8.5%.
Which tool should be used to compare a student's score to the group average? - Answer✔Z-
score
A doctoral student is surveying chief executive officers (CEOs) to understand their relationships
with their governing boards. The student determines the years of business experience for each
CEO as well as their rating, on a 10-point scale, of satisfaction with the governing board. Which
statistical approach should be used to display the data for analysis? - Answer✔Scatter plot
Which two decision considerations describe fact-based decision making, according to the
quality management principles? - Answer✔Decisions reduce external bias and Decisions foster
trust in plans.
Which two statements describe how the dedication of leadership and a focus on process
enhance quality? - Answer✔It ensures a systems approach. And It makes results easier to
manage and achieve.
"An organization is concerned about whether quality control standards are being met and
develops a strategy to test quality control metrics. Which step does this represent in the Plan-
Do Check-Act cycle? - Answer✔Plan
Which phrase is a description of quality assurance? - Answer✔Focuses on training
A joint venture is established between two firms to use their core competencies to increase
their market share. How would a SIPOC (suppliers, inputs, process, outputs, and customers)
diagram benefit the joint venture? - Answer✔It provides a holistic view of the entire operation.
In a statistical process control analysis, sample data are collected from an assembly line and
measured to see if they fall within a tolerated measurement range. If an observation does fall
within the range, a "yes" is recorded, and if it falls outside the range, a "no" is recorded. Which
kind of data do the "yes" and "no" represent? - Answer✔Attribute data
A soft-drink manufacturer performs a control chart analysis and the results indicate that the
soft-drink bottles are consistently under-filled by a large amount according to specifications.
The system was evaluated three months prior and was determined to be stable and filling
bottles within accepted limits. What is this consistent under-filling an example of? -
Answer✔Special cause variation
Which of Ishikawa's Seven Basic Tools of Quality is used to illustrate performance
measurements over time? - Answer✔Run chart
2
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 12:05PM.
A college is reviewing statistics concerning student retention. The college would like to
determine the most important factors that cause students to leave and asks the researcher to
display this information using one of the Seven Basic Tools of Quality. Which tool should be
used in this case? - Answer✔Pareto chart
A check sheet indicates that of 100 returned items, 50 were damaged upon delivery, 30 were
the wrong size, 10 were of poor quality, 5 were a mistaken order, and 5 were returned due to
the customer no longer wanting the item. What is the appropriate way to represent these
data? - Answer✔Construct a Pareto chart
A hotel chain is interested in improving its customer service by reducing the amount of time it
takes customers to check in. Which analysis technique should they use? - Answer✔Flowchart
Which approach focuses on eliminating activities that do not add value or satisfy customers? -
Answer✔Lean Operations
An organization develops a new strategic plan and seeks ways to measure its performance over
a specific period of time. Which system enables the organization to measure performance
based upon established global standards? - Answer✔ISO
Which approach uses financial, customer, internal business processes, and innovation/learning
measures? - Answer✔Balanced scorecard
Which two items represent steps of results-based management? - Answer✔Define resources
and Study the long-term effects of the output
What is a description of data mining? - Answer✔It discovers patterns or trends in large data
sets.
Which common analytic measure is used to improve business performance? - Answer✔Simple
composite index
A national manufacturer is building an overseas factory to be closer to one of its largest
markets. Which analysis technique would be appropriate when evaluating location options
under risk in order to strengthen the firm's competitiveness in the new market? -
Answer✔Developing a decision tree
What is the most important analytic to determine the success or failure of a particular year's flu
vaccine? - Answer✔Incidence accounting for all new cases
The management for Hospital A conducted a survey of its patients' opinions including gathering
demographic data to determine which programs should be pursued during the upcoming fiscal
year. Upon analyzing the response on the need for a cosmetic surgery program for the hospital,
it was found that there was an r score of 0.75, and a p of 0.03 between a patient's income level
and support for the creation of a cosmetic surgery department. Which statement provides an
effective strategic decision based on an analysis of the given information? - Answer✔There is a
3
