SALESFORCE ADMIN CERTIFICATION QUESTIONS
AND ANSWERS
What should be used to control a user's ability to view a dashboard?
A) Sharing rules
B) Dashboard folder access
C) Source report folder access
D) Dashboard properties - Answers :B) Dashboard folder access
Moving from the account object to the contact object is an example of what type of
relationship? (Pick 3)
A) Related List
B) Lookup
C) Child-to-Parent
D) One-to-Many
E) Parent-to-Child - Answers :A) Related List
D) One-to-Many
E) Parent-to-Child
Sales reps should not be able to delete accounts. Which feature can help meet this
requirement?
A) Create a custom Sales User profile without the delete permission
B) Assign all sales users to the Standard User profile
C) Change the Account tab setting to Tab Hidden
D) Disable Enhanced Lists - Answers :A) Create a custom Sales User profile without the
delete permission
True or False: The standard user profile allows users to do everything but delete the
records that they own. - Answers :False
True or False: By default, all Salesforce orgs are set to a single currency. - Answers
:True
True or False: A tab setting on an object should be used to protect sensitive data from
users. - Answers :False
,True or False: The user interface (UI) settings are "global," and therefore apply to all
users in an org - Answers :True
True or False: Chatter external users can only interact in public or private Chatter
groups that they belong to. - Answers :False
True or False: Locale settings control date, time zone, currency, and name order. -
Answers :False
True or False: It is possible to switch to a standard fiscal year from a custom fiscal year.
- Answers :False
Which features can an admin use to restrict login access? (Pick 2)
A) Profile Login Hours
B) Sharing Rules
C) Trusted IP Ranges
D) OWD's
E) Profile IP Ranges - Answers :A) Profile Login Hours
E) Profile IP Ranges
What is the only feature an admin can use to restrict record access?
A) CRED Settings
B) Sharing Rules
C) Role Hierarchy
D) OWD's
E) Profile Login Hours - Answers :D) OWD's
Moving from the opportunity object to the account object is an example of what type of
relationship? (Pick 2)
A) Related List
B) Lookup
C) Child-to-Parent
D) One-to-Many
E) Parent-to-Child - Answers :B) Lookup
C) Child-to-Parent
Moving from the case object to the contact object is an example of what type of
relationship? (Pick 2)
A) Related List
B) Lookup
C) Child-to-Parent
D) One-to-Many
,E) Parent-to-Child - Answers :B) Lookup
C) Child-to-Parent
Once enabled, which of the following features cannot be disabled?
A) Chatter
B) Advanced Currency Management
C) Custom Fiscal Year
D) Collapsible Sidebar
E) Lightning Experience - Answers :C) Custom Fiscal Year
How can an admin grant full access to a record? (Pick 2)
A) Ownership
B) Sharing Rules
C) Role Hierarchy
D) Manual Sharing
E) CRED Settings - Answers :A) Ownership
C) Role Hierarchy
Which feature allows end users to share their own records? (Pick 2)
A) Teams
B) Sharing Rules
C) OWD's
D) Manual Sharing
E) CRED Settings - Answers :A) Teams
D) Manual Sharing
What should a system administrator use to disable a custom application for a group of
users?
A) Profiles
B) UI Settings
C) Page Layouts
D) Sharing Rules
E) CRED Settings - Answers :A) Profiles
American Bank and Grey Technologies have each purchased gold level support plans.
What is the best way support reps can gain access to these two accounts, and all cases
associated with them?
A) Manual Sharing
B) Role Hierarchy
C) Sharing Rules
D) OWD's
, E) Teams - Answers :E) Teams
What can be modified on a standard field?
(Pick 2)
A) System Validation rules
B) Picklist values
C) Dependencies
D) Help Text
E) API Name - Answers :B) Picklist values
D) Help Text
AW Computing needs to track the manufacturer and model for specific car companies.
How can the administrator ensure that the manufacturer selected influences the values
available for the model?
A) Create the manufacturer field as a dependent picklist and the model as a controlling
picklist.
B) Create a lookup field from the manufacturer object to the model object.
C) Create the manufacturer field as a controlling picklist and the model as a dependent
picklist.
D) Create a multi-select picklist field that includes both manufacturers and models. -
Answers :C) Create the manufacturer field as a controlling picklist and the model as a
dependent picklist.
True or False: Sharing rules can be used to restrict data access. - Answers :False
True or False: A user must have full access to a record in order to share it. - Answers
:True
True or False: Manual sharing can grant access to more than one record at a time. -
Answers :False
True or False: The default OWD's for all Salesforce objects is private. - Answers :False
Used to assign different picklist values for different business processes.
A) Page Layout
B) Record Type
C) Validation Rule
D) Field Level Security
E) Formula Field - Answers :B) Record Type
AND ANSWERS
What should be used to control a user's ability to view a dashboard?
A) Sharing rules
B) Dashboard folder access
C) Source report folder access
D) Dashboard properties - Answers :B) Dashboard folder access
Moving from the account object to the contact object is an example of what type of
relationship? (Pick 3)
A) Related List
B) Lookup
C) Child-to-Parent
D) One-to-Many
E) Parent-to-Child - Answers :A) Related List
D) One-to-Many
E) Parent-to-Child
Sales reps should not be able to delete accounts. Which feature can help meet this
requirement?
A) Create a custom Sales User profile without the delete permission
B) Assign all sales users to the Standard User profile
C) Change the Account tab setting to Tab Hidden
D) Disable Enhanced Lists - Answers :A) Create a custom Sales User profile without the
delete permission
True or False: The standard user profile allows users to do everything but delete the
records that they own. - Answers :False
True or False: By default, all Salesforce orgs are set to a single currency. - Answers
:True
True or False: A tab setting on an object should be used to protect sensitive data from
users. - Answers :False
,True or False: The user interface (UI) settings are "global," and therefore apply to all
users in an org - Answers :True
True or False: Chatter external users can only interact in public or private Chatter
groups that they belong to. - Answers :False
True or False: Locale settings control date, time zone, currency, and name order. -
Answers :False
True or False: It is possible to switch to a standard fiscal year from a custom fiscal year.
- Answers :False
Which features can an admin use to restrict login access? (Pick 2)
A) Profile Login Hours
B) Sharing Rules
C) Trusted IP Ranges
D) OWD's
E) Profile IP Ranges - Answers :A) Profile Login Hours
E) Profile IP Ranges
What is the only feature an admin can use to restrict record access?
A) CRED Settings
B) Sharing Rules
C) Role Hierarchy
D) OWD's
E) Profile Login Hours - Answers :D) OWD's
Moving from the opportunity object to the account object is an example of what type of
relationship? (Pick 2)
A) Related List
B) Lookup
C) Child-to-Parent
D) One-to-Many
E) Parent-to-Child - Answers :B) Lookup
C) Child-to-Parent
Moving from the case object to the contact object is an example of what type of
relationship? (Pick 2)
A) Related List
B) Lookup
C) Child-to-Parent
D) One-to-Many
,E) Parent-to-Child - Answers :B) Lookup
C) Child-to-Parent
Once enabled, which of the following features cannot be disabled?
A) Chatter
B) Advanced Currency Management
C) Custom Fiscal Year
D) Collapsible Sidebar
E) Lightning Experience - Answers :C) Custom Fiscal Year
How can an admin grant full access to a record? (Pick 2)
A) Ownership
B) Sharing Rules
C) Role Hierarchy
D) Manual Sharing
E) CRED Settings - Answers :A) Ownership
C) Role Hierarchy
Which feature allows end users to share their own records? (Pick 2)
A) Teams
B) Sharing Rules
C) OWD's
D) Manual Sharing
E) CRED Settings - Answers :A) Teams
D) Manual Sharing
What should a system administrator use to disable a custom application for a group of
users?
A) Profiles
B) UI Settings
C) Page Layouts
D) Sharing Rules
E) CRED Settings - Answers :A) Profiles
American Bank and Grey Technologies have each purchased gold level support plans.
What is the best way support reps can gain access to these two accounts, and all cases
associated with them?
A) Manual Sharing
B) Role Hierarchy
C) Sharing Rules
D) OWD's
, E) Teams - Answers :E) Teams
What can be modified on a standard field?
(Pick 2)
A) System Validation rules
B) Picklist values
C) Dependencies
D) Help Text
E) API Name - Answers :B) Picklist values
D) Help Text
AW Computing needs to track the manufacturer and model for specific car companies.
How can the administrator ensure that the manufacturer selected influences the values
available for the model?
A) Create the manufacturer field as a dependent picklist and the model as a controlling
picklist.
B) Create a lookup field from the manufacturer object to the model object.
C) Create the manufacturer field as a controlling picklist and the model as a dependent
picklist.
D) Create a multi-select picklist field that includes both manufacturers and models. -
Answers :C) Create the manufacturer field as a controlling picklist and the model as a
dependent picklist.
True or False: Sharing rules can be used to restrict data access. - Answers :False
True or False: A user must have full access to a record in order to share it. - Answers
:True
True or False: Manual sharing can grant access to more than one record at a time. -
Answers :False
True or False: The default OWD's for all Salesforce objects is private. - Answers :False
Used to assign different picklist values for different business processes.
A) Page Layout
B) Record Type
C) Validation Rule
D) Field Level Security
E) Formula Field - Answers :B) Record Type
