CINTAS SSR Certification UPDATED
Exam Questions and CORRECT Answers
TruCount Documentation Explanations - CORRECT ANSWER - SSR to explain 3 Service
Summary Report
SSR to explain 3 Pick-up Reports
Invoice Teach-backs - CORRECT ANSWER - SSRIT will explain 5 invoices to the CRT -
Material Number, Description, Freq, UF/UD, Qty, Unit Price, Tax, Sold-to, Payer, Ship-to, Bill-
to, Insurance
What is Material Cost? - CORRECT ANSWER - Amount of money we spend buying
garments
As an SSR, how can you reduce material costs? - CORRECT ANSWER - Monitor
Inventories of garments and checking for billing accuracy;
Bill for lost / damaged garments as appropriate;
Make sure to bill make-up and emblem charges;
Maintain fair pricing and avoid credits
What is even billing? How does it benefit the customer? (SHB, pg65) - CORRECT
ANSWER - •Our pricing is based on 52 week billing
•Designed to be a flat rate that take into account situations where service may not be necessary
•Intended to prevent constant fluctuations in customer billings
•Gives customers predictable costs
What are net billings? (SHB, pg71) - CORRECT ANSWER - The percentage of actual
invoiced billings vs. gross billings
, What are some ways you can minimize the issuance of credits? (SHB, pg72) - CORRECT
ANSWER - *Even Billing -Ensure Customers Understand how we bill (flat-rate billing
over 52 weeks, etc.)
*Product Shortages -Communicate loading issues to leadership; fill the shortage
*Inventory Not Managed -Correct Inventories (don't keep crediting); check inventory levels to
avoid stock piling
*Holiday Schedules -Communicate them ahead of time; remind customers about even billing
*LRs and Garment Returns -remind customers about the 4 week countdown; review damage
garments with contacts; offer uniform advantage
*Pricing Fairness -communicate it as soon as possible; remind customers; loop in leadership as
necessary; identify customers that may need a pricing rollback and communicate it to the office
What are some ways to start AR conversations (SHB, pg74) - CORRECT ANSWER -I
noticed -Review your invoices for outstanding balances
Just ask -You currently have outstanding invoices; may I collect payment today?
Seconds that count -Use your hard work to lead the conversation to payment
NCNS Forms -shows a summary of outstanding invoices
Closing the books on the AS-400 -use our transition to your advantage
What steps should you take if a customer has an amount 60 days past due? - CORRECT
ANSWER - •Begin NCNS procedures.
•Account is put on hold.
•Clean product is not delivered, and dirty products are picked up until payments have been made.
What are the components of the SSR Pay Plan? - CORRECT ANSWER - •Base Pay
•Route Commission
•Renewal Bonus
•Catalog Commission
•Sales Leads
•Contest Winnings
Exam Questions and CORRECT Answers
TruCount Documentation Explanations - CORRECT ANSWER - SSR to explain 3 Service
Summary Report
SSR to explain 3 Pick-up Reports
Invoice Teach-backs - CORRECT ANSWER - SSRIT will explain 5 invoices to the CRT -
Material Number, Description, Freq, UF/UD, Qty, Unit Price, Tax, Sold-to, Payer, Ship-to, Bill-
to, Insurance
What is Material Cost? - CORRECT ANSWER - Amount of money we spend buying
garments
As an SSR, how can you reduce material costs? - CORRECT ANSWER - Monitor
Inventories of garments and checking for billing accuracy;
Bill for lost / damaged garments as appropriate;
Make sure to bill make-up and emblem charges;
Maintain fair pricing and avoid credits
What is even billing? How does it benefit the customer? (SHB, pg65) - CORRECT
ANSWER - •Our pricing is based on 52 week billing
•Designed to be a flat rate that take into account situations where service may not be necessary
•Intended to prevent constant fluctuations in customer billings
•Gives customers predictable costs
What are net billings? (SHB, pg71) - CORRECT ANSWER - The percentage of actual
invoiced billings vs. gross billings
, What are some ways you can minimize the issuance of credits? (SHB, pg72) - CORRECT
ANSWER - *Even Billing -Ensure Customers Understand how we bill (flat-rate billing
over 52 weeks, etc.)
*Product Shortages -Communicate loading issues to leadership; fill the shortage
*Inventory Not Managed -Correct Inventories (don't keep crediting); check inventory levels to
avoid stock piling
*Holiday Schedules -Communicate them ahead of time; remind customers about even billing
*LRs and Garment Returns -remind customers about the 4 week countdown; review damage
garments with contacts; offer uniform advantage
*Pricing Fairness -communicate it as soon as possible; remind customers; loop in leadership as
necessary; identify customers that may need a pricing rollback and communicate it to the office
What are some ways to start AR conversations (SHB, pg74) - CORRECT ANSWER -I
noticed -Review your invoices for outstanding balances
Just ask -You currently have outstanding invoices; may I collect payment today?
Seconds that count -Use your hard work to lead the conversation to payment
NCNS Forms -shows a summary of outstanding invoices
Closing the books on the AS-400 -use our transition to your advantage
What steps should you take if a customer has an amount 60 days past due? - CORRECT
ANSWER - •Begin NCNS procedures.
•Account is put on hold.
•Clean product is not delivered, and dirty products are picked up until payments have been made.
What are the components of the SSR Pay Plan? - CORRECT ANSWER - •Base Pay
•Route Commission
•Renewal Bonus
•Catalog Commission
•Sales Leads
•Contest Winnings
