WGU D253 Task 3 | Questions with 100% Correct Answers |
Verified | Latest Update
A.
1. Introduce..yourself..as..your..team's..new..customer..service..mana
ger,..focusing..on..one..of..the..six..company..values..provided..in..the..
scenario.
I..am..pleased..to..be..the..newly..appointed..Customer..Service..Manager..of..Cor
ollary..Marketing..Inc...I..encourage..everyone..to..create..a..culture..that..suppor
ts..and..nurtures..our..value..propositions...One..of..the..principles..I. . respect..is
..Integrity...Integrity..means..that..you..will..do..the..right ..thing..when..it..comes..
to..your..actions,..no..matter..how..challenging..that..may..be,..and..in..my..opinio
n,..this..will..be..the..essence..of..our..teamwork.
2. Discuss..how..you..and..your..team..will..use..one..of..the..followin
g..elements..of..self-awareness..in..your..daily..interactions:
Please..work..on..emotional..awareness..during..our..interactions..so..that..we..ca
n..conduct..ourselves..with..honor...It..means..identifying..feelings..and..how..the
y..influence..actions..and..the..mind...This..allows..us..to..have..more..reasoned..i
nteractions..with..our..counterparts..and..clients...For..example,..if..there..is..a..ca
ll..and..you..start..getting..upset..or..angry,..you..should..know..that..this..feeling..
can. . be..controlled..so..that..you..don’t..take..it..out..on..the..member,..which..wo
uld..ruin..the..call.
3. Discuss..how..you..and..your..team..will..use..one..of..the..followin
g..elements..of..self-management..in..your..daily..interactions:
We..need..to..learn..to..be..flexible..in..these..fast-
working..circumstances...This..means..adjusting..to..change..and..changing..one
’s..strategy..to..fit..the..organization’s..goals...As..a..team,..how..about..we..all..agr
ee..on..the..need..to..be..adaptable..in..our..processes..and..be..open..to..change..le
arning..in..every..situation?..Take,..for..instance,..a..new..system..for..gathering..c
ustomer..feedback..if.. it..is.. rolled.. out..next..time...Let’s.. tinker.. with.. it..and.. be
.. prepared.. to.. tinker..with..how..we..provide..services.
4. Discuss..how..you..and..your..team..will..use..social..awareness..t
o..practice..empathy..in..your..daily..interactions.
To..address..how..my..team..and..I..will..use..social..awareness..to..practice..emp
athy..in..our..daily..interactions,..we..will..actively..listen..to..each..other,..ackno
wledging..and..considering..different..perspectives..and..feelings...When..a..tea
m..member..shares..their..thoughts..or..concerns,..we..will..ask..questions..to..u
nderstand..their..viewpoint..and..validate..their..emotions..fully...By..showing
Verified | Latest Update
A.
1. Introduce..yourself..as..your..team's..new..customer..service..mana
ger,..focusing..on..one..of..the..six..company..values..provided..in..the..
scenario.
I..am..pleased..to..be..the..newly..appointed..Customer..Service..Manager..of..Cor
ollary..Marketing..Inc...I..encourage..everyone..to..create..a..culture..that..suppor
ts..and..nurtures..our..value..propositions...One..of..the..principles..I. . respect..is
..Integrity...Integrity..means..that..you..will..do..the..right ..thing..when..it..comes..
to..your..actions,..no..matter..how..challenging..that..may..be,..and..in..my..opinio
n,..this..will..be..the..essence..of..our..teamwork.
2. Discuss..how..you..and..your..team..will..use..one..of..the..followin
g..elements..of..self-awareness..in..your..daily..interactions:
Please..work..on..emotional..awareness..during..our..interactions..so..that..we..ca
n..conduct..ourselves..with..honor...It..means..identifying..feelings..and..how..the
y..influence..actions..and..the..mind...This..allows..us..to..have..more..reasoned..i
nteractions..with..our..counterparts..and..clients...For..example,..if..there..is..a..ca
ll..and..you..start..getting..upset..or..angry,..you..should..know..that..this..feeling..
can. . be..controlled..so..that..you..don’t..take..it..out..on..the..member,..which..wo
uld..ruin..the..call.
3. Discuss..how..you..and..your..team..will..use..one..of..the..followin
g..elements..of..self-management..in..your..daily..interactions:
We..need..to..learn..to..be..flexible..in..these..fast-
working..circumstances...This..means..adjusting..to..change..and..changing..one
’s..strategy..to..fit..the..organization’s..goals...As..a..team,..how..about..we..all..agr
ee..on..the..need..to..be..adaptable..in..our..processes..and..be..open..to..change..le
arning..in..every..situation?..Take,..for..instance,..a..new..system..for..gathering..c
ustomer..feedback..if.. it..is.. rolled.. out..next..time...Let’s.. tinker.. with.. it..and.. be
.. prepared.. to.. tinker..with..how..we..provide..services.
4. Discuss..how..you..and..your..team..will..use..social..awareness..t
o..practice..empathy..in..your..daily..interactions.
To..address..how..my..team..and..I..will..use..social..awareness..to..practice..emp
athy..in..our..daily..interactions,..we..will..actively..listen..to..each..other,..ackno
wledging..and..considering..different..perspectives..and..feelings...When..a..tea
m..member..shares..their..thoughts..or..concerns,..we..will..ask..questions..to..u
nderstand..their..viewpoint..and..validate..their..emotions..fully...By..showing
