HCAHPS and NDNQI (3) UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Describe HCAHPS - CORRECT ANSWER - -first standardized publicly reported survey
of patient's perspective regarding their healthcare
-government based
-all hospitals are on equal playing ground with patient satisfaction because everyone is asked the
same questions
-part of quality reporting
What are the 3 goals of HCAHPS? - CORRECT ANSWER - -produces comparable
objective data regarding patient satisfaction with hospital
-gives hospitals incentive to improve quality since it is reported (VERY IMPORTANT)
-increases public accountability because it increases transparency
What are the components of HCAHPS? - CORRECT ANSWER - -communication with
nurses
-communication with doctors
-responsiveness of hospital staff
-communication about medication
-discharge information
-care transition
-cleanliness of hospital environment
-quietness of hospital environment
-overall rating of hospital
-recommendation of hospital
ACTUAL Exam Questions and CORRECT
Answers
Describe HCAHPS - CORRECT ANSWER - -first standardized publicly reported survey
of patient's perspective regarding their healthcare
-government based
-all hospitals are on equal playing ground with patient satisfaction because everyone is asked the
same questions
-part of quality reporting
What are the 3 goals of HCAHPS? - CORRECT ANSWER - -produces comparable
objective data regarding patient satisfaction with hospital
-gives hospitals incentive to improve quality since it is reported (VERY IMPORTANT)
-increases public accountability because it increases transparency
What are the components of HCAHPS? - CORRECT ANSWER - -communication with
nurses
-communication with doctors
-responsiveness of hospital staff
-communication about medication
-discharge information
-care transition
-cleanliness of hospital environment
-quietness of hospital environment
-overall rating of hospital
-recommendation of hospital
