HOST 280 Hospitality Supervisor - AHLEI
Final Certification Exam Review With
Correct Answers
CH1 cWhat cis ctrue cabout cavailable cresources cwithin chospitality? c- cCORRECT
cANS✔✔pg.8 climited cin csupply
Therefore, cmust cdetermine cthe cbest cway cto cuse cavailable cresources cto creach
corganizational cgoals
ch1 cSupervisors cmust cdecide chow cbest cto cuse cavailable cresources cto creach ctheir
cgoals cbecause call cresources care?
A. cHighly cperishable
B. cOf cequal cvalue
C. climited cin csupply
D. cCompany cowned cproperty c- cCORRECT cANS✔✔C. climited cin csupply
pg.8 cTherefore, cmust cdetermine cthe cbest cway cto cuse cavailable cresources cto creach
corganizational cgoals
CH1 cIn ca clarger corganization, cwho cdirects cthe cwork cof cthe csupervisors? c-
cCORRECT cANS✔✔pg.7 cManagers
who coften chave cbeen cpromoted cfrom ca csupervisory crole
ch1 cIn clarger chospitality corganizations, cwho cdirect cthe cwork cof csupervisors?
A. cManagers
B. cMiddle cManagers
C. cTop cManagers
D. cDistrict cManagers c- cCORRECT cANS✔✔A. cManagers
pg.7 cwho coften chave cbeen cpromoted cfrom ca csupervisory crole
CH1 cWhat care cthe cthree cmost cimportant cconcepts cfor csupervisors? c- cCORRECT
cANS✔✔pg.8 cAuthority, cDelegation, cand cResponsibility
,CH1 cWhy cis cit cessential cto cdelegate? c- cCORRECT cANS✔✔pg.8 cShortage cof ctime
Because ca csupervisor ccan't cpersonally cperform call cof cthe ctasks cassigned cto chis cor
cher cdepartment cor cwork carea
ch1 cWhy cmust cgood csupervisors cdelegate csome ctasks cfor cwhich cthey care
cresponsible?
A. cShortage cof ctime c
B. cInsufficient cfunds c
C. cLack cof cskills c
D. cInability cto cprioritize c- cCORRECT cANS✔✔A. cShortage cof ctime
pg.8 cBecause ca csupervisor ccan't cpersonally cperform call cof cthe ctasks cassigned cto
chis cor cher cdepartment cor cwork carea
CH1 cWhat cis cthe cdefinition cof c"controlling?" c- cCORRECT cANS✔✔pg.9 cThe
csupervisory ctask cof cmeasuring cactual cresults cagainst cexpected cresults. c
Also crefers cto csafeguarding cthe coperation's cproperty cand crevenue.
ch1 cWhat cactivity cis cperformed cwhen csupervisors ccompare ctheir cactual cresults cto
ctheir cprojected cresults?
A. cOrganizing c
B. cDirecting
C. cControlling c
D. cPlanning c- cCORRECT cANS✔✔C. cControlling c
pg.9 cThe csupervisory ctask cof cmeasuring cactual cresults cagainst cexpected cresults. c
Also crefers cto csafeguarding cthe coperation's cproperty cand crevenue.
CH1 cWhat care csupervisors' cmost cimportant ccontrol ctools? c- cCORRECT
cANS✔✔pg.9 cOperating cbudgets
because cthey cindicate crevenue cand cexpense cexpectations.
ch1 cWhat care ca csupervisor's cmost cimportant ccontrol ctools?
A. cJob cDescriptions
B. cOperating cBudgets c
C. cMarketing cPlans c
D. cOrganizational cCharts c- cCORRECT cANS✔✔B. cOperating cBudgets c
, pg.9 cbecause cthey cindicate crevenue cand cexpense cexpectations.
CH1 cWhat ccan csupervisors cdo cto cboost cmorale cand cproductivity? c- cCORRECT
cANS✔✔pg.11 cTreat cemployees cas cindividuals cwith cgenuine cdignity cand crespect
CH1 cWhat cwould cbe csome cof cthe cactions cwe cwould ctake cas cwe cassume cthe crole
cof ccoach? c- cCORRECT cANS✔✔pg.11 cComplimenting can cemployee cfor cdesired
cbehaviors cand ccorrecting cperformance cproblems cat cthe ctime cthey care cobserved
??- cProviding csupport cand cencouragement cto cemployees
- cWorking cwith cemployees cto cdevelop cnew cskills cand cknowledge
- cWorking cwith cemployees cto cunderstand ctheir cpersonal cgoals cand caspirations
- cMeeting cregularly cwith cemployees cto cmonitor ctheir cprogress
ch1 cSelect call cthe cchoices cthat crelate cto csupervisors cdisplaying cthe crole cof
c"coach"?
A. cProviding csupport cand cencouragement cto cemployees
B. cWorking cwith cemployees cto cdevelop cnew cskills cand cknowledge
C. cWorking cwith cemployees cto cunderstand ctheir cpersonal cgoals cand caspirations
D. cMeeting cregularly cwith cemployees cto cmonitor ctheir cprogress c- cCORRECT
cANS✔✔ALL! c(Not cin cChapter c1?)
A. cProviding csupport cand cencouragement cto cemployees
B. cWorking cwith cemployees cto cdevelop cnew cskills cand cknowledge
C. cWorking cwith cemployees cto cunderstand ctheir cpersonal cgoals cand caspirations
D. cMeeting cregularly cwith cemployees cto cmonitor ctheir cprogress
CH1 cHow cdo cwe cdefine cmillennials? c- cCORRECT cANS✔✔pg.12 cthose cborn cfrom
cabout c1982 cto c2004
CH1 cDefine csome cstrategies cto cbetter cengage cmillennial cworkers c- cCORRECT
cANS✔✔??pg.12 cCreate copportunities cfor ccareer cprogression cand ca cmore
csignificant cwork-life cbalance
CH1 cWhat cis cthe cmost cimportant ccharacteristic cfor call csupervisors? c- cCORRECT
cANS✔✔pg.13 cGood ccommunicator
ch1 cWhat cis ca ccharacteristic ccommon cto call ceffective csupervisors?
A. cTechnologically cexperienced c
B. cBilingual
C. cEffective ccommunicators c
D. cHolds ca ccollege cdegree c- cCORRECT cANS✔✔C. cEffective ccommunicators c
pg.13
Final Certification Exam Review With
Correct Answers
CH1 cWhat cis ctrue cabout cavailable cresources cwithin chospitality? c- cCORRECT
cANS✔✔pg.8 climited cin csupply
Therefore, cmust cdetermine cthe cbest cway cto cuse cavailable cresources cto creach
corganizational cgoals
ch1 cSupervisors cmust cdecide chow cbest cto cuse cavailable cresources cto creach ctheir
cgoals cbecause call cresources care?
A. cHighly cperishable
B. cOf cequal cvalue
C. climited cin csupply
D. cCompany cowned cproperty c- cCORRECT cANS✔✔C. climited cin csupply
pg.8 cTherefore, cmust cdetermine cthe cbest cway cto cuse cavailable cresources cto creach
corganizational cgoals
CH1 cIn ca clarger corganization, cwho cdirects cthe cwork cof cthe csupervisors? c-
cCORRECT cANS✔✔pg.7 cManagers
who coften chave cbeen cpromoted cfrom ca csupervisory crole
ch1 cIn clarger chospitality corganizations, cwho cdirect cthe cwork cof csupervisors?
A. cManagers
B. cMiddle cManagers
C. cTop cManagers
D. cDistrict cManagers c- cCORRECT cANS✔✔A. cManagers
pg.7 cwho coften chave cbeen cpromoted cfrom ca csupervisory crole
CH1 cWhat care cthe cthree cmost cimportant cconcepts cfor csupervisors? c- cCORRECT
cANS✔✔pg.8 cAuthority, cDelegation, cand cResponsibility
,CH1 cWhy cis cit cessential cto cdelegate? c- cCORRECT cANS✔✔pg.8 cShortage cof ctime
Because ca csupervisor ccan't cpersonally cperform call cof cthe ctasks cassigned cto chis cor
cher cdepartment cor cwork carea
ch1 cWhy cmust cgood csupervisors cdelegate csome ctasks cfor cwhich cthey care
cresponsible?
A. cShortage cof ctime c
B. cInsufficient cfunds c
C. cLack cof cskills c
D. cInability cto cprioritize c- cCORRECT cANS✔✔A. cShortage cof ctime
pg.8 cBecause ca csupervisor ccan't cpersonally cperform call cof cthe ctasks cassigned cto
chis cor cher cdepartment cor cwork carea
CH1 cWhat cis cthe cdefinition cof c"controlling?" c- cCORRECT cANS✔✔pg.9 cThe
csupervisory ctask cof cmeasuring cactual cresults cagainst cexpected cresults. c
Also crefers cto csafeguarding cthe coperation's cproperty cand crevenue.
ch1 cWhat cactivity cis cperformed cwhen csupervisors ccompare ctheir cactual cresults cto
ctheir cprojected cresults?
A. cOrganizing c
B. cDirecting
C. cControlling c
D. cPlanning c- cCORRECT cANS✔✔C. cControlling c
pg.9 cThe csupervisory ctask cof cmeasuring cactual cresults cagainst cexpected cresults. c
Also crefers cto csafeguarding cthe coperation's cproperty cand crevenue.
CH1 cWhat care csupervisors' cmost cimportant ccontrol ctools? c- cCORRECT
cANS✔✔pg.9 cOperating cbudgets
because cthey cindicate crevenue cand cexpense cexpectations.
ch1 cWhat care ca csupervisor's cmost cimportant ccontrol ctools?
A. cJob cDescriptions
B. cOperating cBudgets c
C. cMarketing cPlans c
D. cOrganizational cCharts c- cCORRECT cANS✔✔B. cOperating cBudgets c
, pg.9 cbecause cthey cindicate crevenue cand cexpense cexpectations.
CH1 cWhat ccan csupervisors cdo cto cboost cmorale cand cproductivity? c- cCORRECT
cANS✔✔pg.11 cTreat cemployees cas cindividuals cwith cgenuine cdignity cand crespect
CH1 cWhat cwould cbe csome cof cthe cactions cwe cwould ctake cas cwe cassume cthe crole
cof ccoach? c- cCORRECT cANS✔✔pg.11 cComplimenting can cemployee cfor cdesired
cbehaviors cand ccorrecting cperformance cproblems cat cthe ctime cthey care cobserved
??- cProviding csupport cand cencouragement cto cemployees
- cWorking cwith cemployees cto cdevelop cnew cskills cand cknowledge
- cWorking cwith cemployees cto cunderstand ctheir cpersonal cgoals cand caspirations
- cMeeting cregularly cwith cemployees cto cmonitor ctheir cprogress
ch1 cSelect call cthe cchoices cthat crelate cto csupervisors cdisplaying cthe crole cof
c"coach"?
A. cProviding csupport cand cencouragement cto cemployees
B. cWorking cwith cemployees cto cdevelop cnew cskills cand cknowledge
C. cWorking cwith cemployees cto cunderstand ctheir cpersonal cgoals cand caspirations
D. cMeeting cregularly cwith cemployees cto cmonitor ctheir cprogress c- cCORRECT
cANS✔✔ALL! c(Not cin cChapter c1?)
A. cProviding csupport cand cencouragement cto cemployees
B. cWorking cwith cemployees cto cdevelop cnew cskills cand cknowledge
C. cWorking cwith cemployees cto cunderstand ctheir cpersonal cgoals cand caspirations
D. cMeeting cregularly cwith cemployees cto cmonitor ctheir cprogress
CH1 cHow cdo cwe cdefine cmillennials? c- cCORRECT cANS✔✔pg.12 cthose cborn cfrom
cabout c1982 cto c2004
CH1 cDefine csome cstrategies cto cbetter cengage cmillennial cworkers c- cCORRECT
cANS✔✔??pg.12 cCreate copportunities cfor ccareer cprogression cand ca cmore
csignificant cwork-life cbalance
CH1 cWhat cis cthe cmost cimportant ccharacteristic cfor call csupervisors? c- cCORRECT
cANS✔✔pg.13 cGood ccommunicator
ch1 cWhat cis ca ccharacteristic ccommon cto call ceffective csupervisors?
A. cTechnologically cexperienced c
B. cBilingual
C. cEffective ccommunicators c
D. cHolds ca ccollege cdegree c- cCORRECT cANS✔✔C. cEffective ccommunicators c
pg.13
