911- Officer National Certification Study
Guide correctly answered to pass
T or F: A 9-1-1 Officer can be found guilty of willful neglect (gross negligence) if they fail to
follow agency procedures during a 9-1-1 call - correct answer ✔✔True
T or F: Tipping off someone about a criminal investigation is a misdemeanor - correct answer
✔✔False
T or F: If you query the state teletype system to check a license plate or a criminal history fr a
friend who is not in law enforcement, you can be prosecuted for a felony - correct answer
✔✔True
List three branches of the federal government - correct answer ✔✔Executive, Legislative, and
Judicial
T or F: Petty theft is a felony - correct answer ✔✔False
T or F: Aggravated assault and/or battery is a felony - correct answer ✔✔True
The typical full-time fire department (from the course manual) is typically segmented by the
following method:
A. District, personnel, station
B. District, battalion, company
C. District, organization, personnel - correct answer ✔✔B- District, battalion, company
, The first priority of the 9-1-1 Officer - correct answer ✔✔Obtain and verify the location of the
emergency
The second priority of the 9-1-1 Officer on an Emergency Call - correct answer ✔✔Determine
the type of call
The three basic elements of a telecommunication system are
A. Optical fiber, Network, Modern
B. Signal, Channel, ATM
C. Transmitter, transmission medium, receiver - correct answer ✔✔C- Transmitter, transmission
medium, receiver
List the two emergency response modes - correct answer ✔✔Emergency
Non-Emergency
List two enhancements to a basic 9-1-1 system that makes it an Enhanced 9-1-1 (E9-1-1) -
correct answer ✔✔Ani and Ali
The person who sends information - correct answer ✔✔Sender
The content of information sent by sender - correct answer ✔✔Message
The response from the receiver back to sender which the sender uses to ensure understanding -
correct answer ✔✔Feedback
The person who receives the information sent - correct answer ✔✔Receiver
Guide correctly answered to pass
T or F: A 9-1-1 Officer can be found guilty of willful neglect (gross negligence) if they fail to
follow agency procedures during a 9-1-1 call - correct answer ✔✔True
T or F: Tipping off someone about a criminal investigation is a misdemeanor - correct answer
✔✔False
T or F: If you query the state teletype system to check a license plate or a criminal history fr a
friend who is not in law enforcement, you can be prosecuted for a felony - correct answer
✔✔True
List three branches of the federal government - correct answer ✔✔Executive, Legislative, and
Judicial
T or F: Petty theft is a felony - correct answer ✔✔False
T or F: Aggravated assault and/or battery is a felony - correct answer ✔✔True
The typical full-time fire department (from the course manual) is typically segmented by the
following method:
A. District, personnel, station
B. District, battalion, company
C. District, organization, personnel - correct answer ✔✔B- District, battalion, company
, The first priority of the 9-1-1 Officer - correct answer ✔✔Obtain and verify the location of the
emergency
The second priority of the 9-1-1 Officer on an Emergency Call - correct answer ✔✔Determine
the type of call
The three basic elements of a telecommunication system are
A. Optical fiber, Network, Modern
B. Signal, Channel, ATM
C. Transmitter, transmission medium, receiver - correct answer ✔✔C- Transmitter, transmission
medium, receiver
List the two emergency response modes - correct answer ✔✔Emergency
Non-Emergency
List two enhancements to a basic 9-1-1 system that makes it an Enhanced 9-1-1 (E9-1-1) -
correct answer ✔✔Ani and Ali
The person who sends information - correct answer ✔✔Sender
The content of information sent by sender - correct answer ✔✔Message
The response from the receiver back to sender which the sender uses to ensure understanding -
correct answer ✔✔Feedback
The person who receives the information sent - correct answer ✔✔Receiver
