Introduction to IT and Its
IT – transmitting, sharing, analyzing, and storing data.
India is one of the fastest growing hubs of IT services.
As per the study of the Indian Software Product Industry Round Table
(ISPITR), India has the potential to develop and do business worth US
100 billion dollar in software products by 2025.
Opportunities in IT industries
Software development – core work
I.T application
IT enabled services
Q) Which operations have been digitalized now using a software?
Ans) Banking – cash – online transactions
Health Care – handwritten prescription -online
Education – board – smart board
Q) What is ITES?
Ans) It is a form of third party or support service which has emerged due to the
use of resources of IT tools in various fields. Ex) Finance, credit Card, Banking
IT and ITES is generating a large number of employments.
o BPO (Business Project Outsourcing)
It refers to outsourcing a third party or association for a particular task to get
faster results at lesser cost with proper quality and maximum accuracy. This
can be either voice based or data based.
Q) What is outsourcing?
Ans) It is a process of hiring an organization to operate and manage some of its
operations of the parent company.
Started in India in mid-nineties.
Types:
1) Customer Support services – related to giving info to clients through
Chatbot, Voice, e-mail, etc. Operate 24 *7. Resolving queries
2) Technical Support services- technical knowledge to resolve query of the
customers related to computer hardware, software, peripherals, etc. Ex)
recovering passwords, troubleshooting, etc.
3) Data Entry services- entering data at a fast pace and care to maintain a
high degree of accuracy. Ex) entry of voters, entry of student details.
, 4) Accounting services – maintaining general ledger, financial statements,
balance sheets, statements, etc. – CA Firm
5) Online Services - online sales and purchases, e-booking, e-ticketing, etc.
- Insurance claim service
- Medical Transcription
- Remote maintenance
- Support centers
- Geographic information system services
- Data processing
- Content development or animation
o Business Project Management
Process of operation management in which we study, identify, change and
monitor the performance of a company to ensure that they run smoothly and
can improve their performance with time.
Structure
o Sector in which they are serving
o Range of services
o Geographic spread the of the operations
o Revenues and Size of operations
Multinational Companies (MNC) – companies that are registered and
have facilities and assets in more than one country at a time.
Indian service providers (ISP)- Concerned with providing services in India
only. HQ in India while they have their offices in various countries.
Global In-house centers (GIC) – They have offshore centers and perform
designated functions for their parent company. They do not serve
external clients. It shares 1/5th of the IT-BPM exports in India
Applications of IT
1. Entertainment
Easy access to music, games and movies – watched, played and
downloaded easily
Digital Recording – recording /editing of audio and vdo
Broadcast of web series
Animation Movies – special motion and sound effects
2.Railway and Aviation
Controlling Traffic of both flights and trains and to monitor their
movement
IT – transmitting, sharing, analyzing, and storing data.
India is one of the fastest growing hubs of IT services.
As per the study of the Indian Software Product Industry Round Table
(ISPITR), India has the potential to develop and do business worth US
100 billion dollar in software products by 2025.
Opportunities in IT industries
Software development – core work
I.T application
IT enabled services
Q) Which operations have been digitalized now using a software?
Ans) Banking – cash – online transactions
Health Care – handwritten prescription -online
Education – board – smart board
Q) What is ITES?
Ans) It is a form of third party or support service which has emerged due to the
use of resources of IT tools in various fields. Ex) Finance, credit Card, Banking
IT and ITES is generating a large number of employments.
o BPO (Business Project Outsourcing)
It refers to outsourcing a third party or association for a particular task to get
faster results at lesser cost with proper quality and maximum accuracy. This
can be either voice based or data based.
Q) What is outsourcing?
Ans) It is a process of hiring an organization to operate and manage some of its
operations of the parent company.
Started in India in mid-nineties.
Types:
1) Customer Support services – related to giving info to clients through
Chatbot, Voice, e-mail, etc. Operate 24 *7. Resolving queries
2) Technical Support services- technical knowledge to resolve query of the
customers related to computer hardware, software, peripherals, etc. Ex)
recovering passwords, troubleshooting, etc.
3) Data Entry services- entering data at a fast pace and care to maintain a
high degree of accuracy. Ex) entry of voters, entry of student details.
, 4) Accounting services – maintaining general ledger, financial statements,
balance sheets, statements, etc. – CA Firm
5) Online Services - online sales and purchases, e-booking, e-ticketing, etc.
- Insurance claim service
- Medical Transcription
- Remote maintenance
- Support centers
- Geographic information system services
- Data processing
- Content development or animation
o Business Project Management
Process of operation management in which we study, identify, change and
monitor the performance of a company to ensure that they run smoothly and
can improve their performance with time.
Structure
o Sector in which they are serving
o Range of services
o Geographic spread the of the operations
o Revenues and Size of operations
Multinational Companies (MNC) – companies that are registered and
have facilities and assets in more than one country at a time.
Indian service providers (ISP)- Concerned with providing services in India
only. HQ in India while they have their offices in various countries.
Global In-house centers (GIC) – They have offshore centers and perform
designated functions for their parent company. They do not serve
external clients. It shares 1/5th of the IT-BPM exports in India
Applications of IT
1. Entertainment
Easy access to music, games and movies – watched, played and
downloaded easily
Digital Recording – recording /editing of audio and vdo
Broadcast of web series
Animation Movies – special motion and sound effects
2.Railway and Aviation
Controlling Traffic of both flights and trains and to monitor their
movement
