Chapter 9 Training
A
VI
and Development:
TU
ALL QUESTIONS
IS
CORRECTLY
M
O
SOLVED A+
A
N
RESULTS!!
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, Reasons for training
(1) Commitment to quality
(2) Promotion from within an organization
(3) External mandates
(4) Labor contracts
(5) Cross-training for key positions
Departmental orientation
A
Employee orientation customized to the individual worker.
VI
Conflict of interest
Occurs when one's loyalty becomes divided between job responsibilities and some
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outside interest. It may be perceived when an objective observer of one's actions has
cause to wonder whether actions are motivated by the organization or external
concerns. IS
Antikickback Statute
A statute that imposes criminal penalties for knowingly and willfully seeking or receiving
payment for referring patients; this includes bribes, rebates, and kickbacks.
M
O
Stark Law (Self-Referral Law)
A law that prohibits physicians holding a financial interest within an entity providing any
designated health service from referring Medicare and Medicaid patients to that entity.
A
N
Code of conduct
Includes an expectation that employees who participate in a political activity will ensure
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that they are not doing so as representatives of the organization.
Employee privacy
Policy limiting access to files to persons having a legitimate need for the information.
training process
(1) identifying training needs