ASAP PACE CERTIFICATION YEAR2023-2024 WITH
CORRECT AND VERIFIED ANSWERS
Convergent thinking - CORRECT ANSWERS-Relies on reason
and logic to find the one best answer to a question
Divergent thinking - CORRECT ANSWERS-Focuses on
producing a broad variety of ideas
Levels of Communication - CORRECT ANSWERS-1. Casual -
light, inconsequential
2. Critical - higher intensity, more challenging
3. Crucial - highest intensity, potential danger
Crucial Communication Components - CORRECT ANSWERS-
Opposing opinions, high stakes, strong emotions
Communication Cycle - CORRECT ANSWERS-Sender
(encode) > Send (Message) > Receiver (decode/interpret)
Main 3 Components of Communication - CORRECT
ANSWERS-1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - CORRECT ANSWERS-10%
Tone of Voice (% of meaning) - CORRECT ANSWERS-35%
Body Language (% of meaning) - CORRECT ANSWERS-55%
Tone of Voice Elements - CORRECT ANSWERS-Pitch, Pace,
Volume, Inflection, Emphasis
Body Language Elements - CORRECT ANSWERS-Eye
Contact, Facial Expression, Positioning, Gestures
,Context Elements - CORRECT ANSWERS-The environmental
influences and existing circumstances (Place, People, Purpose)
Non-Verbal Listening Skills - CORRECT ANSWERS-Don't
interrupt, remove distractions, nod, mirror the communicator,
take notes
Verbal Listening Skills - CORRECT ANSWERS-Probe, clarify,
paraphrase, reflect, encourage
4 Communication Styles - CORRECT ANSWERS-1. The
Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - CORRECT
ANSWERS-Personal Competence, Social Competence
Personal Competence (EQ) Elements - CORRECT
ANSWERS-Self-Awareness, Self-Management
Social Competence (EQ) Elements - CORRECT ANSWERS-
Social Awareness, Relationship Management
Self-Awareness (EQ) - CORRECT ANSWERS-Understand
your own emotions
Self-Management (EQ) - CORRECT ANSWERS-Managing
your own emotions and behaviors
Social Awareness (EQ) - CORRECT ANSWERS-Identify and
understand the emotions of others
Relationship Management (EQ) - CORRECT ANSWERS-
Manage interactions with others successfully
,Prescriptive Feedback - CORRECT ANSWERS-Offer a solution
for the problem - what they can do different next time
Descriptive Feedback - CORRECT ANSWERS-State what
didn't work and why - no judgement, stick to the facts
Receiving Positive Feedback - CORRECT ANSWERS-Accept
it, show gratitude, make note
Receiving Negative Feedback - CORRECT ANSWERS-Listen,
clarify, manage emotions
Constructive Conflict - CORRECT ANSWERS-Can lead to
better decisions, more creative problem solving and stronger
relationships
Destructive Conflict - CORRECT ANSWERS-Creates negative
outcomes - broken relationships, decreased productivity and
harms reputations
Handling Gossip - CORRECT ANSWERS-Silence is implicit
agreement and acceptance - don't stay silent, counter with
facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - CORRECT
ANSWERS-1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - CORRECT ANSWERS-
People follow because they have to
Permission Leadership - 2 (Relationships) - CORRECT
ANSWERS-People follow because they want to
, Production Leadership - 3 (Results) - CORRECT ANSWERS-
People follow because of what you've done for the organization
People Development Leadership - 4 (Reproduction) -
CORRECT ANSWERS-People follow because of what you've
done for them
Pinnacle Leadership - 5 (Respect) - CORRECT ANSWERS-
People follow because of who you are and what you represent
Negotiation - CORRECT ANSWERS-Discussion aimed at
reaching an agreement
Collaboration - CORRECT ANSWERS-Ability to work jointly
with others to achieve a goal
Personality - CORRECT ANSWERS-Combination of
characteristics or qualities that form an individual's distinctive
character
Persuasion - CORRECT ANSWERS-Convincing someone to
do something, typically through reasoning or argument
Influence - CORRECT ANSWERS-Capacity to affect the
people and things around you
Setting Limits - CORRECT ANSWERS-Acknowledge the
request > State what you can do > Negotiate as needed
Managing Up - CORRECT ANSWERS-Ability to influence
someone who has authority over you
Self-Fulfilling Prophecy (Developing Confidence) - CORRECT
ANSWERS-Show confidence > positive affirmation > feel
confident > positive affirmation
CORRECT AND VERIFIED ANSWERS
Convergent thinking - CORRECT ANSWERS-Relies on reason
and logic to find the one best answer to a question
Divergent thinking - CORRECT ANSWERS-Focuses on
producing a broad variety of ideas
Levels of Communication - CORRECT ANSWERS-1. Casual -
light, inconsequential
2. Critical - higher intensity, more challenging
3. Crucial - highest intensity, potential danger
Crucial Communication Components - CORRECT ANSWERS-
Opposing opinions, high stakes, strong emotions
Communication Cycle - CORRECT ANSWERS-Sender
(encode) > Send (Message) > Receiver (decode/interpret)
Main 3 Components of Communication - CORRECT
ANSWERS-1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - CORRECT ANSWERS-10%
Tone of Voice (% of meaning) - CORRECT ANSWERS-35%
Body Language (% of meaning) - CORRECT ANSWERS-55%
Tone of Voice Elements - CORRECT ANSWERS-Pitch, Pace,
Volume, Inflection, Emphasis
Body Language Elements - CORRECT ANSWERS-Eye
Contact, Facial Expression, Positioning, Gestures
,Context Elements - CORRECT ANSWERS-The environmental
influences and existing circumstances (Place, People, Purpose)
Non-Verbal Listening Skills - CORRECT ANSWERS-Don't
interrupt, remove distractions, nod, mirror the communicator,
take notes
Verbal Listening Skills - CORRECT ANSWERS-Probe, clarify,
paraphrase, reflect, encourage
4 Communication Styles - CORRECT ANSWERS-1. The
Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - CORRECT
ANSWERS-Personal Competence, Social Competence
Personal Competence (EQ) Elements - CORRECT
ANSWERS-Self-Awareness, Self-Management
Social Competence (EQ) Elements - CORRECT ANSWERS-
Social Awareness, Relationship Management
Self-Awareness (EQ) - CORRECT ANSWERS-Understand
your own emotions
Self-Management (EQ) - CORRECT ANSWERS-Managing
your own emotions and behaviors
Social Awareness (EQ) - CORRECT ANSWERS-Identify and
understand the emotions of others
Relationship Management (EQ) - CORRECT ANSWERS-
Manage interactions with others successfully
,Prescriptive Feedback - CORRECT ANSWERS-Offer a solution
for the problem - what they can do different next time
Descriptive Feedback - CORRECT ANSWERS-State what
didn't work and why - no judgement, stick to the facts
Receiving Positive Feedback - CORRECT ANSWERS-Accept
it, show gratitude, make note
Receiving Negative Feedback - CORRECT ANSWERS-Listen,
clarify, manage emotions
Constructive Conflict - CORRECT ANSWERS-Can lead to
better decisions, more creative problem solving and stronger
relationships
Destructive Conflict - CORRECT ANSWERS-Creates negative
outcomes - broken relationships, decreased productivity and
harms reputations
Handling Gossip - CORRECT ANSWERS-Silence is implicit
agreement and acceptance - don't stay silent, counter with
facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - CORRECT
ANSWERS-1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - CORRECT ANSWERS-
People follow because they have to
Permission Leadership - 2 (Relationships) - CORRECT
ANSWERS-People follow because they want to
, Production Leadership - 3 (Results) - CORRECT ANSWERS-
People follow because of what you've done for the organization
People Development Leadership - 4 (Reproduction) -
CORRECT ANSWERS-People follow because of what you've
done for them
Pinnacle Leadership - 5 (Respect) - CORRECT ANSWERS-
People follow because of who you are and what you represent
Negotiation - CORRECT ANSWERS-Discussion aimed at
reaching an agreement
Collaboration - CORRECT ANSWERS-Ability to work jointly
with others to achieve a goal
Personality - CORRECT ANSWERS-Combination of
characteristics or qualities that form an individual's distinctive
character
Persuasion - CORRECT ANSWERS-Convincing someone to
do something, typically through reasoning or argument
Influence - CORRECT ANSWERS-Capacity to affect the
people and things around you
Setting Limits - CORRECT ANSWERS-Acknowledge the
request > State what you can do > Negotiate as needed
Managing Up - CORRECT ANSWERS-Ability to influence
someone who has authority over you
Self-Fulfilling Prophecy (Developing Confidence) - CORRECT
ANSWERS-Show confidence > positive affirmation > feel
confident > positive affirmation
