Delta Ramp Procedures UPDATED Exam
Questions and CORRECT Answers
GOM - CORRECT ANSWER - Ground Operations Manual
What are delta's expectations? - CORRECT ANSWER - 1. Practice safety conscious
behaviors in all operational processes and procedures
2. Safely operate Ground Support Equipment (GSE)
3. Properly follow cargo loading, unloading, and handling procedures
4. Report to your work area on time with the proper Personal Protective Equipment (PPE)
5. Follow arrival and departure policies and procedures
6. Display a professional attitude and appearance all day, every day
What is in the Ground Operations Manual? - CORRECT ANSWER - The Manual that
governs Ramp policies and procedures is known as the Ground Operations Manual or GOM. You
will see reference to the GOM throughout this guide. Always refer to the GOM when you have
questions about Ramp policy
What are Delta Hub Cities? - CORRECT ANSWER - Atlanta ATL
Seattle SEA
Detroit DTW
Los Angeles LAX
Minneapolis MSP
New York JFK
New York LGA
Salt Lake City SLC
Tokyo NRT
, Define this flight classification- Originator - CORRECT ANSWER - Flights that have a
flight number that begins in your station
Define this flight classification- Terminator - CORRECT ANSWER - Flights that have a
flight numbers that end in your station
Define this classification- Thru Flight - CORRECT ANSWER - Flights that arrive in your
station and continue on to another station that have the same flight number
What does it mean when I say display professional image? - CORRECT ANSWER -
Working on the ram is like being on display in a "fish bowl." Customers are watching how we
operate the ramp at all times
What are some customer expectations for the ramp? - CORRECT ANSWER - 1. Provide a
safe airport and flight experience
2. Protect and transport their baggage or cargo to the correct destination
3. Provide on-time arrivals and departures
What are the anti-collision lights? - CORRECT ANSWER - Use caution any time you see
the red beacon lights flashing on the center, top, and bottom of the fuselage and KEEP AWAY
FROM OPERATING JET ENGINES
What 2 factors play into jet engine blast? - CORRECT ANSWER - Temperature &
Velocity
Name some safe lifting techniques - CORRECT ANSWER - 1. Before you lift, Check the
weight. Is the path clear? Can you lift this alone? If it is too heavy, get help.
2. Maintain balance and stability by bending your knees and slightly spreading your feet. Use the
strong muscles of your legs to lift; keep your back straight and stomach tight muscles tight.
3. Keep a slight curve in your lower back. As you lift, keep your back upright.
4. Keep your stomach muscles tight as you lift and let your leg muscles do the work.
Questions and CORRECT Answers
GOM - CORRECT ANSWER - Ground Operations Manual
What are delta's expectations? - CORRECT ANSWER - 1. Practice safety conscious
behaviors in all operational processes and procedures
2. Safely operate Ground Support Equipment (GSE)
3. Properly follow cargo loading, unloading, and handling procedures
4. Report to your work area on time with the proper Personal Protective Equipment (PPE)
5. Follow arrival and departure policies and procedures
6. Display a professional attitude and appearance all day, every day
What is in the Ground Operations Manual? - CORRECT ANSWER - The Manual that
governs Ramp policies and procedures is known as the Ground Operations Manual or GOM. You
will see reference to the GOM throughout this guide. Always refer to the GOM when you have
questions about Ramp policy
What are Delta Hub Cities? - CORRECT ANSWER - Atlanta ATL
Seattle SEA
Detroit DTW
Los Angeles LAX
Minneapolis MSP
New York JFK
New York LGA
Salt Lake City SLC
Tokyo NRT
, Define this flight classification- Originator - CORRECT ANSWER - Flights that have a
flight number that begins in your station
Define this flight classification- Terminator - CORRECT ANSWER - Flights that have a
flight numbers that end in your station
Define this classification- Thru Flight - CORRECT ANSWER - Flights that arrive in your
station and continue on to another station that have the same flight number
What does it mean when I say display professional image? - CORRECT ANSWER -
Working on the ram is like being on display in a "fish bowl." Customers are watching how we
operate the ramp at all times
What are some customer expectations for the ramp? - CORRECT ANSWER - 1. Provide a
safe airport and flight experience
2. Protect and transport their baggage or cargo to the correct destination
3. Provide on-time arrivals and departures
What are the anti-collision lights? - CORRECT ANSWER - Use caution any time you see
the red beacon lights flashing on the center, top, and bottom of the fuselage and KEEP AWAY
FROM OPERATING JET ENGINES
What 2 factors play into jet engine blast? - CORRECT ANSWER - Temperature &
Velocity
Name some safe lifting techniques - CORRECT ANSWER - 1. Before you lift, Check the
weight. Is the path clear? Can you lift this alone? If it is too heavy, get help.
2. Maintain balance and stability by bending your knees and slightly spreading your feet. Use the
strong muscles of your legs to lift; keep your back straight and stomach tight muscles tight.
3. Keep a slight curve in your lower back. As you lift, keep your back upright.
4. Keep your stomach muscles tight as you lift and let your leg muscles do the work.
