MTA Bus Operator Exam for New York City Section 2 ||
QUESTIONS WITH 100% SOLVED ANSWERS!!
1. Safety operations training for bus drivers includes a lesson in safe evacuation procedures in
the event of an accident or emergency. Which of the following statements about bus
evacuation is true? correct answers If time allows, notify the dispatcher about evacuation
location, conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be handled
immediately. Which of the following is the most appropriate next step by the bus operator?
correct answers Request assistance via bus radio.
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________. Which of
the following is missing from part of the given above? correct answers the agency
4. Which of the following is used to refer to an individual's manner of reacting quickly and
positively? correct answers Responsiveness
5. If a bus operator failed to comply with a customer's request, which of the following should
be avoided? correct answers Making specific statements
6. A bus operator is explaining some matters to a concerned rider. What must be avoided by
the operator? correct answers Using technical terms
Using industry-specific terms
Disclosing detailed data about the agency
All of the above
7. Which of the following body languages is most helpful when listening to a rider who is
asking a question or complaining about an issue? correct answers Leaning towards a rider
8. Which of following describes Bronx Kill? correct answers It is a bad neighborhood where
a taxi driver is not required to carry passengers after 8:00 PM.
9. Stillwell Avenue is a two-way passageway found in Brooklyn. Which of the following is
end of this road? correct answers Belt Parkway
10. Rain and other weather conditions drastically impair the visual environment of road users.
Which of the following must be initially inspected and secured by drivers to ensure a smooth
trip? correct answers Wipers and washers
11. _____________ refers to the manner of accurately providing a promised service. Which
is the most suitable word to the statement above? correct answers Reliability
12. Complete the sentence below with the correct term: _________________ is the time of
departure of vehicles from the garage onto the road. correct answers Pull out
QUESTIONS WITH 100% SOLVED ANSWERS!!
1. Safety operations training for bus drivers includes a lesson in safe evacuation procedures in
the event of an accident or emergency. Which of the following statements about bus
evacuation is true? correct answers If time allows, notify the dispatcher about evacuation
location, conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be handled
immediately. Which of the following is the most appropriate next step by the bus operator?
correct answers Request assistance via bus radio.
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________. Which of
the following is missing from part of the given above? correct answers the agency
4. Which of the following is used to refer to an individual's manner of reacting quickly and
positively? correct answers Responsiveness
5. If a bus operator failed to comply with a customer's request, which of the following should
be avoided? correct answers Making specific statements
6. A bus operator is explaining some matters to a concerned rider. What must be avoided by
the operator? correct answers Using technical terms
Using industry-specific terms
Disclosing detailed data about the agency
All of the above
7. Which of the following body languages is most helpful when listening to a rider who is
asking a question or complaining about an issue? correct answers Leaning towards a rider
8. Which of following describes Bronx Kill? correct answers It is a bad neighborhood where
a taxi driver is not required to carry passengers after 8:00 PM.
9. Stillwell Avenue is a two-way passageway found in Brooklyn. Which of the following is
end of this road? correct answers Belt Parkway
10. Rain and other weather conditions drastically impair the visual environment of road users.
Which of the following must be initially inspected and secured by drivers to ensure a smooth
trip? correct answers Wipers and washers
11. _____________ refers to the manner of accurately providing a promised service. Which
is the most suitable word to the statement above? correct answers Reliability
12. Complete the sentence below with the correct term: _________________ is the time of
departure of vehicles from the garage onto the road. correct answers Pull out
