PTCE EXAM QUESTIONS AND
CORRECT ANSWERS
A customer just walked in to your pharmacy and looks very upset. You smile and ask how you can
help. He throws the prescription at you and asks that you will it quickly! What should you do?
✅✅CORRECT ANSW.Acknowledge him, use calm voice and assist him with processing his
prescription.
Communication channels include: ✅✅CORRECT ANSW.Written messages
Spoken words
Body language
The mental disposition or feeling a technician adopts when interacting with customers, patients, and
co-workers or when performing duties at work is called: ✅✅CORRECT ANSW.Attitude
Which of the following pertain to spoken communication? ✅✅CORRECT ANSW.Vocal and Verbal
Most people judge others within ________ of first meeting them. ✅✅CORRECT ANSW.30 seconds
One of the most prevalent concerns of retail pharmacy managers and pharmacists is the need for
pharmacy technicians who are competent in the area of: ✅✅CORRECT ANSW.Communication
The best communicators: ✅✅CORRECT ANSW.Speak very clearly in a low-pitched voice
Which of the following is an open-ended question? ✅✅CORRECT ANSW.Where do you normally
get your prescriptions filled?
How can pharmacies deal with non-English-speaking customers? ✅✅CORRECT ANSW.Employ
bilingual staff members
Use translating software programs
Use pictograms
, The United States Pharmacopoeia-National Formulary (USP-NF) provides access to the official
standards of the: ✅✅CORRECT ANSW.U.S. Food and Drug Administration (FDA)
Which words in the following sentence should be emphasized for proper communication with a
patient? "If you will wait a moment, I'll get the information you need." ✅✅CORRECT ANSW.None
should be emphasized
Which stage is normally first when patients discover they are terminally ill? ✅✅CORRECT
ANSW.Denial
Good communication skills include: ✅✅CORRECT ANSW.Compassion
Diplomacy
Patience
Which of the following negatively impacts written communication? ✅✅CORRECT
ANSW.Typographical errors
Grammatical errors
Illegible handwriting
Rolling the eyes or loudly sighing implies: ✅✅CORRECT ANSW.Impatience
The communication cycle consists of a sender, a receiver, a message, various channels of
communications, and the ______________. ✅✅CORRECT ANSW.Feedback
Transdermal medication patches: ✅✅CORRECT ANSW.Are easily administered and should be
folded in half with the sticky parts together before disposing.
The process by which the body breaks down or converts medications to active or inactive substances
is called: ✅✅CORRECT ANSW.Metabolism
What is the primary site of drug metabolism in the human body? ✅✅CORRECT ANSW.Liver
What can be added to a mixture of water and oil to bind them together in a medication base?
✅✅CORRECT ANSW.Emulsifier
CORRECT ANSWERS
A customer just walked in to your pharmacy and looks very upset. You smile and ask how you can
help. He throws the prescription at you and asks that you will it quickly! What should you do?
✅✅CORRECT ANSW.Acknowledge him, use calm voice and assist him with processing his
prescription.
Communication channels include: ✅✅CORRECT ANSW.Written messages
Spoken words
Body language
The mental disposition or feeling a technician adopts when interacting with customers, patients, and
co-workers or when performing duties at work is called: ✅✅CORRECT ANSW.Attitude
Which of the following pertain to spoken communication? ✅✅CORRECT ANSW.Vocal and Verbal
Most people judge others within ________ of first meeting them. ✅✅CORRECT ANSW.30 seconds
One of the most prevalent concerns of retail pharmacy managers and pharmacists is the need for
pharmacy technicians who are competent in the area of: ✅✅CORRECT ANSW.Communication
The best communicators: ✅✅CORRECT ANSW.Speak very clearly in a low-pitched voice
Which of the following is an open-ended question? ✅✅CORRECT ANSW.Where do you normally
get your prescriptions filled?
How can pharmacies deal with non-English-speaking customers? ✅✅CORRECT ANSW.Employ
bilingual staff members
Use translating software programs
Use pictograms
, The United States Pharmacopoeia-National Formulary (USP-NF) provides access to the official
standards of the: ✅✅CORRECT ANSW.U.S. Food and Drug Administration (FDA)
Which words in the following sentence should be emphasized for proper communication with a
patient? "If you will wait a moment, I'll get the information you need." ✅✅CORRECT ANSW.None
should be emphasized
Which stage is normally first when patients discover they are terminally ill? ✅✅CORRECT
ANSW.Denial
Good communication skills include: ✅✅CORRECT ANSW.Compassion
Diplomacy
Patience
Which of the following negatively impacts written communication? ✅✅CORRECT
ANSW.Typographical errors
Grammatical errors
Illegible handwriting
Rolling the eyes or loudly sighing implies: ✅✅CORRECT ANSW.Impatience
The communication cycle consists of a sender, a receiver, a message, various channels of
communications, and the ______________. ✅✅CORRECT ANSW.Feedback
Transdermal medication patches: ✅✅CORRECT ANSW.Are easily administered and should be
folded in half with the sticky parts together before disposing.
The process by which the body breaks down or converts medications to active or inactive substances
is called: ✅✅CORRECT ANSW.Metabolism
What is the primary site of drug metabolism in the human body? ✅✅CORRECT ANSW.Liver
What can be added to a mixture of water and oil to bind them together in a medication base?
✅✅CORRECT ANSW.Emulsifier
