PCM 1 Midterm Exam UPDATED Exam
Questions and CORRECT Answers
Types of Collaboration - CORRECT ANSWER - Interprofessional: between different
health care providers, such as OTs and speech therapists and PTs. All working towards same goal
Professional: OTs working with OTAs or PTs working with PTAs
Communication Types - CORRECT ANSWER - Verbal
Non-verbal
Written
HIPAA - CORRECT ANSWER - Health Insurance Portability and Accountability Act
o Sets standards to protect individuals healthcare info
o Standards- privacy computer screens, no "dumpster tossing", no gossip with coworkers, sign in
sheets first name only
What does PHI stand for? - CORRECT ANSWER - Protected Health Information
Verbal Communication - CORRECT ANSWER - Consider tone, volume, and flexion in
voice
Cueing; be concise and to the point
Have patient repeat back what was said
Patient-friendly terminology
,Non-verbal Communication - CORRECT ANSWER - Patients posture - can indicate how
a pt may be feeling
Facial expressions and body language
Written Communication - CORRECT ANSWER - Interprofessional collaboration
Document pt care
Home health care needs to be documented
Barriers to Effective Communication - CORRECT ANSWER - Environment
Communicating with Disabled Patients - CORRECT ANSWER - Be at eye level
Tactical and visual cues in addition to verbal communication
Interact as if there is not a disability
Elements of Informed Consent - CORRECT ANSWER - 1. Introduction
2. Confirm patient (DOB and Full name)
3. Confirm diagnosis
4. Explain plan for the day ("What I would like to do today is...")
5. Explain Benefits
6. Explain Risks
7. Give alternatives
8. Re-emphasize Benefits
9. Questions
,10. Consent ("Do you want to get started now?")
Types of Medical Errors - CORRECT ANSWER - 1. Sentinel event
2. Potential adverse event
3. Active error
4. Latent error
Sentinel Event - CORRECT ANSWER - Actual adverse event (it already occurred); might
be part of medical management team
ex. Doctor did not wash hands, gives pt MRSA
Potential Adverse Event - CORRECT ANSWER - Something that was caught before it
happened (did not actually occur)
ex. medication error but nurse caught it in time and dr. modifies it
Active Error - CORRECT ANSWER - Caused by the individual
ex. pt falls while under supervision of PT/OT
Latent Error - CORRECT ANSWER - Caused by a third party
ex. equipment lift not installed properly by company
Preventing Medical Errors - CORRECT ANSWER - RCA - root cause analysis (sentinel
event)
Functional equipment
, Obstacle area is clean, free of clutter
Be aware of physiological changes with age (ex. skin is thinner in elderly)
Be aware of spills
Safety Recommendations - CORRECT ANSWER - Hand hygiene (before and after
treatment)
Secure equipment
Maintain sufficient space
Assess environment
Attend to pt at all times
Properly protect pt
Etc.
Vital Signs - CORRECT ANSWER - Body Temperature
Heart Rate
Blood Pressure
Questions and CORRECT Answers
Types of Collaboration - CORRECT ANSWER - Interprofessional: between different
health care providers, such as OTs and speech therapists and PTs. All working towards same goal
Professional: OTs working with OTAs or PTs working with PTAs
Communication Types - CORRECT ANSWER - Verbal
Non-verbal
Written
HIPAA - CORRECT ANSWER - Health Insurance Portability and Accountability Act
o Sets standards to protect individuals healthcare info
o Standards- privacy computer screens, no "dumpster tossing", no gossip with coworkers, sign in
sheets first name only
What does PHI stand for? - CORRECT ANSWER - Protected Health Information
Verbal Communication - CORRECT ANSWER - Consider tone, volume, and flexion in
voice
Cueing; be concise and to the point
Have patient repeat back what was said
Patient-friendly terminology
,Non-verbal Communication - CORRECT ANSWER - Patients posture - can indicate how
a pt may be feeling
Facial expressions and body language
Written Communication - CORRECT ANSWER - Interprofessional collaboration
Document pt care
Home health care needs to be documented
Barriers to Effective Communication - CORRECT ANSWER - Environment
Communicating with Disabled Patients - CORRECT ANSWER - Be at eye level
Tactical and visual cues in addition to verbal communication
Interact as if there is not a disability
Elements of Informed Consent - CORRECT ANSWER - 1. Introduction
2. Confirm patient (DOB and Full name)
3. Confirm diagnosis
4. Explain plan for the day ("What I would like to do today is...")
5. Explain Benefits
6. Explain Risks
7. Give alternatives
8. Re-emphasize Benefits
9. Questions
,10. Consent ("Do you want to get started now?")
Types of Medical Errors - CORRECT ANSWER - 1. Sentinel event
2. Potential adverse event
3. Active error
4. Latent error
Sentinel Event - CORRECT ANSWER - Actual adverse event (it already occurred); might
be part of medical management team
ex. Doctor did not wash hands, gives pt MRSA
Potential Adverse Event - CORRECT ANSWER - Something that was caught before it
happened (did not actually occur)
ex. medication error but nurse caught it in time and dr. modifies it
Active Error - CORRECT ANSWER - Caused by the individual
ex. pt falls while under supervision of PT/OT
Latent Error - CORRECT ANSWER - Caused by a third party
ex. equipment lift not installed properly by company
Preventing Medical Errors - CORRECT ANSWER - RCA - root cause analysis (sentinel
event)
Functional equipment
, Obstacle area is clean, free of clutter
Be aware of physiological changes with age (ex. skin is thinner in elderly)
Be aware of spills
Safety Recommendations - CORRECT ANSWER - Hand hygiene (before and after
treatment)
Secure equipment
Maintain sufficient space
Assess environment
Attend to pt at all times
Properly protect pt
Etc.
Vital Signs - CORRECT ANSWER - Body Temperature
Heart Rate
Blood Pressure
